This issue may be addressed in this month's patches. You must apply both patches.
https://support.microsoft.com/help/4484512
https://support.microsoft.com/help/4484506
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New document creation opens in Word Online in Edge and Chrome despite Open in Client application setting configured at the library level.
This works fine on Internet explorer though. What could be the issue? Urgent as customer is due for Production soon.
This issue may be addressed in this month's patches. You must apply both patches.
https://support.microsoft.com/help/4484512
https://support.microsoft.com/help/4484506
This occurs because in 2016, opening in client directly requires an ActiveX control which is IE-only. Your options are to tell users to explicitly select open in client, open in client after opening in Word Online, removing the WOPI binding for docx, or removing Office Online Server WOPI binding altogether.