Deployment Application Failing!!!

Question

Hello,

I am getting errors on some clients during the push of the FireEye Agent upgrade (34.28.0.14845). As it is the test collection all machines are identical and only 1 is failing with this error:

in SCToastNotification_AD@bahaa _3.log

Starting up... (Microsoft.SoftwareCenter.Client.ToastNotification.App at Main) SCToastNotification 11/16/2021 3:45:01 PM 1 (0x0001)

Client is running .Net Version4.0.30319.42000 (Microsoft.SoftwareCenter.Client.ToastNotification.App at Main) SCToastNotification 11/16/2021 3:45:01 PM 1 (0x0001)
Toast notification process started with command line Downloading and installing software Click to view progress. (Microsoft.SoftwareCenter.Client.ToastNotification.App at Main) SCToastNotification 11/16/2021 3:45:01 PM 1 (0x0001)
The command line has 2 arguments (Microsoft.SoftwareCenter.Client.ToastNotification.App at Main) SCToastNotification 11/16/2021 3:45:01 PM 1 (0x0001)
Parsed command line successfully (Microsoft.SoftwareCenter.Client.ToastNotification.App at ParseCommandLine) SCToastNotification 11/16/2021 3:45:01 PM 1 (0x0001)
The toast has timed out (Microsoft.SoftwareCenter.Client.ToastNotification.App at ToastDismissed) SCToastNotification 11/16/2021 3:45:08 PM 3 (0x0003)
Starting up... (Microsoft.SoftwareCenter.Client.ToastNotification.App at Main) SCToastNotification 11/16/2021 3:45:23 PM 1 (0x0001)
Client is running .Net Version4.0.30319.42000 (Microsoft.SoftwareCenter.Client.ToastNotification.App at Main) SCToastNotification 11/16/2021 3:45:23 PM 1 (0x0001)
Toast notification process started with command line Installation failed The software installation was not successful. Click to view the details. (Microsoft.SoftwareCenter.Client.ToastNotification.App at Main) SCToastNotification 11/16/2021 3:45:23 PM 1 (0x0001)
The command line has 2 arguments (Microsoft.SoftwareCenter.Client.ToastNotification.App at Main) SCToastNotification 11/16/2021 3:45:23 PM 1 (0x0001)
Parsed command line successfully (Microsoft.SoftwareCenter.Client.ToastNotification.App at ParseCommandLine) SCToastNotification 11/16/2021 3:45:23 PM 1 (0x0001)
The user activated the toast. (Microsoft.SoftwareCenter.Client.ToastNotification.App at ToastActivated) SCToastNotification 11/16/2021 3:45:26 PM 3 (0x0003)

and in UpdateTrustedSites.log

Starting UpdateTrustedSites with TRUE https://VRPSCCMRS01.AD/CMApplicationCatalog S-1-5-21-73586283-1284227242-1801674531-296580 UpdateTrustedSites 11/16/2021 3:43:49 PM 7840 (0x1EA0)

AddDefaultPortalToTrustedSites: Existing URL is empty or add to trusted sites is true and the default URL hasn't changed. Not deleting the existing URL from trusted sites list. UpdateTrustedSites 11/16/2021 3:43:49 PM 7840 (0x1EA0)
CSoftwareCatalogUpdateHandler::AddDefaultPortalToTrustedSites: Catalog Url should be added to the trusted sites zone. UpdateTrustedSites 11/16/2021 3:43:49 PM 7840 (0x1EA0)
AddDefaultPortalToTrustedSites: url = https://VRPSCCMRS01.

:443/CMApplicationCatalog, zone = 258 UpdateTrustedSites 11/16/2021 3:43:49 PM 7840 (0x1EA0)
AddDefaultPortalToTrustedSites: GetZoneAttributes failed: 80004003 UpdateTrustedSites 11/16/2021 3:43:49 PM 7840 (0x1EA0)
AddDefaultPortalToTrustedSites: Existing URL is empty or add to trusted sites is true and the default URL hasn't changed. Not deleting the existing URL from trusted sites list. UpdateTrustedSites 11/16/2021 3:43:49 PM 7840 (0x1EA0)
CSoftwareCatalogUpdateHandler::AddDefaultPortalToTrustedSites: Catalog Url should be added to the trusted sites zone. UpdateTrustedSites 11/16/2021 3:43:49 PM 7840 (0x1EA0)
AddDefaultPortalToTrustedSites: url = https://VRPSCCMRS01.AD:443/CMApplicationCatalog, zone = 2 UpdateTrustedSites 11/16/2021 3:43:49 PM 7840 (0x1EA0)
AddDefaultPortalToTrustedSites: The URL is already in trusted site zone. UpdateTrustedSites 11/16/2021 3:43:49 PM 7840 (0x1EA0)
Successfully added url = https://VRPSCCMRS01.AD:443/CMApplicationCatalog, zone = 2 to trusted sites registry key tracking UpdateTrustedSites 11/16/2021 3:43:49 PM 7840 (0x1EA0)
Starting UpdateTrustedSites with TRUE https://VRPSCCMRS01.AD:443/CMApplicationCatalog S-1-5-21-73586283-1284227242-1801674531-296580 UpdateTrustedSites 11/16/2021 3:44:54 PM 10440 (0x28C8)
AddDefaultPortalToTrustedSites: Existing URL is empty or add to trusted sites is true and the default URL hasn't changed. Not deleting the existing URL from trusted sites list. UpdateTrustedSites 11/16/2021 3:44:54 PM 10440 (0x28C8)
CSoftwareCatalogUpdateHandler::AddDefaultPortalToTrustedSites: Catalog Url should be added to the trusted sites zone. UpdateTrustedSites 11/16/2021 3:44:54 PM 10440 (0x28C8)
AddDefaultPortalToTrustedSites: url = https://VRPSCCMRS01.AD:443/CMApplicationCatalog, zone = 258 UpdateTrustedSites 11/16/2021 3:44:54 PM 10440 (0x28C8)
AddDefaultPortalToTrustedSites: GetZoneAttributes failed: 80004003 UpdateTrustedSites 11/16/2021 3:44:54 PM 10440 (0x28C8)
AddDefaultPortalToTrustedSites: Existing URL is empty or add to trusted sites is true and the default URL hasn't changed. Not deleting the existing URL from trusted sites list. UpdateTrustedSites 11/16/2021 3:44:54 PM 10440 (0x28C8)
CSoftwareCatalogUpdateHandler::AddDefaultPortalToTrustedSites: Catalog Url should be added to the trusted sites zone. UpdateTrustedSites 11/16/2021 3:44:54 PM 10440 (0x28C8)
AddDefaultPortalToTrustedSites: url = https://VRPSCCMRS01.AD:443/CMApplicationCatalog, zone = 2 UpdateTrustedSites 11/16/2021 3:44:54 PM 10440 (0x28C8)
AddDefaultPortalToTrustedSites: The URL is already in trusted site zone. UpdateTrustedSites 11/16/2021 3:44:54 PM 10440 (0x28C8)
Successfully added url = https://VRPSCCMRS01.AD:443/CMApplicationCatalog, zone = 2 to trusted sites registry key tracking UpdateTrustedSites 11/16/2021 3:44:54 PM 10440 (0x28C8)

Not sure it is linked but these errors happened at the time of the download failing!!!

Any idea?
Thanks,
Dom

Answer 1

Hello,

New version of FireEye and again the same issue..
Trying to find a pattern as only 10 machines out of 50 failed...

Thanks,
Dom

Answer 2

ConfigMgr is not real time and sometimes compliance can take a while to update. Was the deployment over Internet?

Answer 3

The Application is installed so there is no issue with the download as it is installed it could be with the verification it is installed... it is just pending... I was checking once an hour and suddenly checking after 9 hours and everything is green...

Really strange ...

Thanks,
Dom

Answer 4

Good to know that you got the installation part sorted out. For the compliance status reporting pending "content download", is the issue now with incorrect compliance or stuck in download state for some devices?

Answer 5

Thanks for the information.
Now all deployments installed the Application...
The remaining issue now if that the process remains "In Progress" in the CM Console ....

Checking the Detection ...
Any log(s) for these steps which should be after the installation...

Thanks,
Dom