Outlook 2016 Forms are blank when received

Pamela Mahoney 1 Reputation point
2020-08-24T14:48:58.09+00:00

Created a form to be used by my company but when I have someone test the form it appears in my mailbox completely blank. If I select the "forward" option the populated fields appear but when you hit Send the receiver sees nothing but a blank email

We are running Exchange 2016 on a on-prem server in a domain environment.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. JeffYang-MSFT 6,241 Reputation points Microsoft Vendor
    2020-08-25T02:29:44.427+00:00

    Hi PamelaMahoney, to better understand and solve your issue, we may need you to provide us with more information related to your issue:

    Created a form to be used by my company but when I have someone test the form it appears in my mailbox completely blank.

    Where did you create this form? Via Outlook or other programs? According to my tests, I created a form in Outlook when editing emails and sent it to others users in HTML format. And other users can see the content in the forms normally. To confirm if the issue is related to this specific form, please try to do tests on other forms and see if this issue could also be reproduced.

    Which email message format did you use when editing these emails? HTML or Rich Text or Plain Text? Please try to send emails with other format and check if you can normally see the form contents.

    Besides, can you see the emails with the specific form on your web mail? In order to confirm if your issue is related to your Outlook desktop client, it is suggested to send emails with forms on your web mail and check these emails on the web mail as well to see if the issue has any difference.

    If you have any update about this issue, please feel free to post back.

    If the response is helpful, please click "Accept Answer" and upvote it.

  2. Chris Harrison 1 Reputation point
    2022-07-07T14:42:37.6+00:00

    I have the same problem. The form was not published but the handful of people that need to use it, all have it setup locally and we testing between those individuals. I've tried changing to Plain Text and Rich Text but it doesn't change anything. It's simply stripping anything you entered into the form when you send it.

    I've seen a few other sites with people asking for help with this same issue but so far, no solutions have been given.

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  3. Robby Kilian 1 Reputation point
    2022-11-11T14:59:34.39+00:00

    Same issue here. Form is submitted and when received all fields are blank when opened in Outlook. I know the data is there as I can save the e-mail as an HTML file and I see it when opening that. Only using text boxes and a couple of checkboxes and radio buttons in this. Any ideas. Thinking it's gotta be a view setting in Outlook somewhere. Any feedback would be much appreciated.

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