Device - HP EliteBook 840 G7 Notebook PC
OS - Microsoft Windows 10 Pro, 10.0.19044.1645, 21H2
Current Office Version - Office 365 E3
Previous Office Version - Office 2010
Problem:
When the user clicks on WordArt it displays the WordArt for Office 2010 rather than 365. The dropdown shows the word WordArt in various shapes, sizes, and colors. It should just show the letter "A" in various formats. When the user inserts the Office 2010 looking WordArt it does not print properly.
What I Have Tried That Didn't Work:
- Rebooted machine.
- Ran sfc /scannow.
- Ran an Office repair.
- Uninstalled Office 365 and reinstalled Office 365.
- Logged onto the machine with my credentials and it worked fine. Someone else logged on and it worked fine. The problem only happens to this one user. For that reason, I have thought about recreating her profile. But I know that will break a lot of things. ODBC, Scanning, etc...
- Looked in the registry and found HKLC\SOFTWARE\Microsoft\Office\14.0\Word. It has 2 items in it:
a. (Default) REG_SZ (value not set).
b. PrintersForSingleTile REG_MULTI_SZ (Adob).
That is the only reference to Office 2010 I can find in the registry. It had previously been removed from add\remove programs before Office 365 was installed. I am not sure what to do with this registry key.
What Can I do to fix WordArt? Thank you.