Unable to scan QR code in Microsoft authenticator app

Bharat Suthar 11 Reputation points
2022-05-11T04:00:14.637+00:00

My main issue is : My mentor has made a group on teams and added me as guest. Now for joining this group do following--

  1. login and enter code
  2. Ask for more information from organization
  3. Ask to install Microsoft Authenticator App and scan the QR code. But after I scan the QR code on mobile I get the below error.
    "Unable to add the account:
    We couldn’t add the account. Please verify that the activation code is correct and push notification are enable on your device for this app."
    And also not able to check that I am blocked or not, because on clicking on blocked/unblocked users its showing error below
    { "shellProps": { "sessionId": "f54ab132cfea4d8a82e78a3726f5085e", "extName": "Microsoft_AAD_IAM", "contentName": "BlockedUsersBlade", "code": 404 }, "error": { "message": "Not found", "code": 404 }}
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,530 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,560 questions

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  1. Bharat Suthar 11 Reputation points
    2022-05-13T12:31:00.837+00:00

    When I tried to find solution of this
    "Unable to add the account:
    We couldn’t add the account. Please verify that the activation code is correct and push notification are enable on your device for this app."
    It's saying that I am blocked at mfa user in azure...is it really this only? Or something else.

  2. Bharat Suthar 11 Reputation points
    2022-05-13T12:10:14.677+00:00

    I really tried everything, even google authenticator...can you please tell me in a one-on-one call to what to do...can we please arrange a 5minutes quick call or meet for this, at your time when you will be free. My whatsApp number is +91 7412815570 and my email = bharat9001706106@Stuff .com. please contact me sir, must needed help.

  3. Bharat Suthar 11 Reputation points
    2022-05-13T02:20:59.03+00:00

    My account is Microsoft account and it's personal. And my mentor account is also Microsoft only because she is working at Microsoft as software engineer. I got invitation mail by my mentor to join the teams group made by her. In mail it's about "you have been added to a team in Microsoft teams" In this mail I clicked on "open Microsoft teams" In was on my mobile and Then it redirected me to chrome for login via google and accept that group is access the....after I accepted then it redirected me to teams app that I installed. There I wrote my Microsoft personal email and entered password and got login. In orgs there are 2, one is my personal and another one is Microsoft (guest) then I clicked on Microsoft guest then it's showing a code and written that open this "http://microsoft.com/devicelogin" When I open this link on my laptop and enter the code it Ask for more information from organization and Ask to install Microsoft Authenticator App and scan the QR code. But after I scan the QR code on mobile I get the below error.
    "Unable to add the account:
    We couldn’t add the account. Please verify that the activation code is correct and push notification are enable on your device for this app."

  4. Bharat Suthar 11 Reputation points
    2022-05-11T16:36:50.733+00:00

    My mentor is software engineer at Microsoft. Mentorship program is going on in India for internship after this program. She added me as a guest in Microsoft teams and I got invitation email to my account to join this teams group. Then followed the above steps that I mentioned above and facing the error

  5. Bharat Suthar 11 Reputation points
    2022-05-11T13:35:29.76+00:00

    My mentor has made a group/team on Microsoft teams app and added me to that group. Now I have to Install Microsoft Teams and login into my account and after that
    Create an account in Microsoft teams using your email id. And install the authenticator app on your Device. Select Microsoft (guest) as an organization and then I will get a code, enter that code in https://microsoft.com/devicelogin on other device.
    After that continue with procedure/steps given...
    Steps are

    1. login to https://microsoft.com/devicelogin and enter code
    2. Ask for more information from organization
    3. Ask to install Microsoft Authenticator App and scan the QR code. But after I scan the QR code on mobile I get the below error.
      "Unable to add the account:
      We couldn’t add the account. Please verify that the activation code is correct and push notification are enable on your device for this app."
      --> I tried my best to resolve this but not able to done I am doing from yesterday and not done...its very urgent because my internship program meeting are going on this. Can I provide my account details? So that you can correct my Microsoft account self.