HP Laptop restarting again and again Event ID 41

Question

HP Laptop restarting again and again. getting error as "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." recently changed my laptop battery as it has some issues but i tried connecting back old battery even than laptop restarts again and again. Really need some help

HP Pavilion x360 - 14-dh1011tu

Let me know if you need any logs just help me how to generate same

• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
  <EventID>41</EventID>
  <Version>8</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000400000000002</Keywords>
  <TimeCreated SystemTime="2022-05-16T15:10:02.0784873Z" />
  <EventRecordID>13128</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>DESKTOP-VOBAO6N</Computer>
  <Security UserID="S-1-5-18" />
  </System>
• <EventData>
  <Data Name="BugcheckCode">0</Data>
  <Data Name="BugcheckParameter1">0x0</Data>
  <Data Name="BugcheckParameter2">0x0</Data>
  <Data Name="BugcheckParameter3">0x0</Data>
  <Data Name="BugcheckParameter4">0x0</Data>
  <Data Name="SleepInProgress">0</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  <Data Name="BootAppStatus">0</Data>
  <Data Name="Checkpoint">0</Data>
  <Data Name="ConnectedStandbyInProgress">false</Data>
  <Data Name="SystemSleepTransitionsToOn">0</Data>
  <Data Name="CsEntryScenarioInstanceId">0</Data>
  <Data Name="BugcheckInfoFromEFI">false</Data>
  <Data Name="CheckpointStatus">0</Data>
  <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
  <Data Name="LongPowerButtonPressDetected">false</Data>
  </EventData>
  </Event>

The previous system shutdown at 20:28:25 on ‎16-‎05-‎2022 was unexpected.

• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System>
  <Provider Name="EventLog" />
  <EventID Qualifiers="32768">6008</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2022-05-16T15:10:07.5599210Z" />
  <EventRecordID>13117</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>System</Channel>
  <Computer>DESKTOP-VOBAO6N</Computer>
  <Security />
  </System>
• <EventData>
  <Data>20:28:25</Data>
  <Data>‎16-‎05-‎2022</Data>
  <Data />
  <Data />
  <Data>3248</Data>
  <Data />
  <Data />
  <Binary>E60705000100100014001C0019004400E6070500010010000E003A00190044003C0000003C000000000000000000000000000000000000000000000000000000</Binary>
  </EventData>
  </Event>

Answer 1

There is one more step that you could do before servicing at a local computer store or HP.

Consider making free backup images > saving the images to another disk drive or the cloud > clean install Windows 10 > test for a period of time > once testing has completed restore an image.

If interested I'll post a link.

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Answer 2

Answer 3

The HP UEFI and Windows hardware diagnostics were designed for failure or warranty replacement testing.

The HP UEFI hardware diagnostics are without Windows and are more rigorous.

Components may malfunction before they fail.

There are component tests in the HP Windows hardware diagnostics that are not part of the HP UEFI hardware diagnostics.

These are some of the best free tests:

Prime95 for CPU
OCCT for various components
Furmark for GPU
etc.

All test though have false negatives and false positives.

If possible, place the computer into safe mode for several days > report any unexpected shutdowns and restarts

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Answer 4

Will this help

Answer 5

Place the computer into safe mode, safe mode with networking, or safe mode with command prompt
(shift + restart)

Report whether there is any change in stability / instability

If there is no change in stability / instability then see if you can find a local computer store to troubleshoot hardware.
Or contact HP support for service options.

Run the HP UEFI hardware diagnostics again overnight in system > extensive > loop until error > the next day > click esc > take pictures > post images or share links into this thread displaying the tests performed with results.

https://learn.microsoft.com/en-us/windows/client-management/troubleshoot-event-id-41-restart

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Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

On the left side of each post there is /\ with a number: click = a helpful post
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