Hello ShwetaMathur,
i checked the current state and at first the "self service password reset" was shown on the first page of "Microsoft Purview" - "Compliance Manager".
Than i switched to the "View all improvement actions" and made an (template?)-update. Now this improvement is no longer shown on the protal.
Very confusing ....
Regarding the Exchange User - i am aware of the function but as Microsoft is counting them as regular users they are really "disturbing" the statistics.
I can see, that you are an MS Employee?
Maybe it is possible not to have "Users" in AAD for simple monitoring actions.
Thx for yout time and assistance.
G.