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Unable to connect to Windows VM via RDP – connection failing

Issue Description I am unable to establish a Remote Desktop (RDP) connection to my Windows Virtual Machine in Azure. The connection attempt fails consistently. Environment VM OS: Windows (please specify version if known, e.g., Windows Server 2019) …

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

10,150 questions
asked 2026-06-03T17:16:48.84+00:00
Damian Spoltore 0 Reputation points Microsoft Employee
2 answers

Setting up touchscreen on external monitor in Windows 11.

I recently bought an external touchscreen monitor, which I keep connected to a laptop with a dual-boot configuration running Windows 10 and Windows 11. Considering that Windows 11 is a much newer operating system than Windows 10, I never imagined that…

Windows for home | Windows 11 | Display and graphics
asked 2026-06-03T14:45:15.3933333+00:00
Dan Cretu 0 Reputation points
answered 2026-06-03T17:16:39.78+00:00
Dan Cretu 0 Reputation points
0 answers

I am facing an issue with my laptop brightness settings. The brightness is stuck at a high level, and I am unable to decrease or adjust it using the brightness keys or Windows settings.

Subject: Laptop Brightness Control Not Working Hello Support Team, I am facing an issue with my laptop brightness settings. The brightness is stuck at a high level, and I am unable to decrease or adjust it using the brightness keys or Windows settings. I…

Windows for home | Windows 11 | Display and graphics
asked 2026-06-03T17:16:18+00:00
Maruti Bangar 0 Reputation points
3 answers

BitLocker recovery screen pops up on every single boot asking for a 48-digit key

I am terrified of losing my files! Ever since a firmware update ran on my HP laptop, every single time I turn the computer on, it bypasses the login screen and drops into a bright blue screen saying "BitLocker Recovery: Enter the recovery key for…

Windows for business | Windows 365 Enterprise
asked 2026-06-03T15:40:00.14+00:00
Liam Wilson 0 Reputation points
edited an answer 2026-06-03T17:15:57.3466667+00:00
Bulldog 2,285 Reputation points
1 answer

Receiving 20-30 Junk Emails a day in Outlook

I have been a legacy user of Hotmail/Outlook however in the last year or so I noticed the amount of Phishing/Junk emails steadily increasing; and lately I have been receiving 20 to 30 a day consistently. These are emails that are heading directly into…

Outlook | Web | Outlook.com | Email
asked 2026-06-03T17:15:16.4266667+00:00
Jun 0 Reputation points
answered 2026-06-03T17:15:45.5033333+00:00

AI answer

0 answers

Recover files deleted from blob storage when soft deletes are not enabled

We had a process that accidentally deleted many files from blob storage earlier this morning. How can we recover these files?

Azure Blob Storage
Azure Blob Storage

An Azure service that stores unstructured data in the cloud as blobs.

3,391 questions
asked 2026-06-03T15:22:09.3166667+00:00
Tim Hendriksen 0 Reputation points
commented 2026-06-03T17:15:39.3933333+00:00
Venkatesan S 8,485 Reputation points Microsoft External Staff Moderator
2 answers

Recovering access to daughters email account

A membership I got for my daughter when she was born needed a unique email address so I created one for her. This membership lasted until she was 4 and I now need to sign in to renew. The account was made 4 years ago so the password has been forgotten…

Outlook | Web | Outlook.com | Email
asked 2026-06-03T16:31:38.62+00:00
David McCallig 0 Reputation points
commented 2026-06-03T17:15:26.11+00:00
David McCallig 0 Reputation points
4 answers

windows 11 pro 24H2 will not install KB5087054 or KB5089549 (26100.8457) with Install error - 0x8007370a

windows 11 pro 24H2 will not install KB5087054 or KB5089549 (26100.8457)

Windows for home | Other | Windows update
asked 2026-06-02T18:08:01.6333333+00:00
William H 0 Reputation points
commented 2026-06-03T17:14:51.82+00:00
William H 0 Reputation points
1 answer

365 Outlook for Mac

How can I speak with a live person regarding my issue with 365 Outlook?

Microsoft 365 and Office | Other
asked 2026-06-03T17:14:15.98+00:00
Eric Eshelman 0 Reputation points
answered 2026-06-03T17:14:37.34+00:00

AI answer

2 answers

Microsoft Update Troubleshoot cannot determine why Windows Update does not work.

Windows update function does not work. Microsoft Troubleshooting for Windows update unable to solve the problem.

Windows for home | Windows 11 | Windows update
asked 2025-11-28T09:34:30.5633333+00:00
Doug Andersen 0 Reputation points
commented 2026-06-03T17:14:19.7666667+00:00
Rebekah Marshall 0 Reputation points
0 answers

Lost MFA sole account owner

I am the sole tenant owner of a MS account. My phone was damaged and my new phone did not register my MFA account. I cannot get into my account. I have spent hours trying to get in touch with someone at MS to help, but keep getting directed to help…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-06-03T17:13:57.44+00:00
AaronC 0 Reputation points
2 answers

Entra ID Protection Weekly Digest shows risky sign-ins, but Entra Portal reports show none

Having ongoing issues where the Entra ID Protection Weekly Digest emails will indicate new risky sign-ins detected in real-time, however when accessing the Entra Admin Center and navigating to the 'Risky sign-ins' Report, none are shown. From this weeks'…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-06-03T00:13:55.5766667+00:00
Joel Sabine 0 Reputation points
edited an answer 2026-06-03T17:13:43.7266667+00:00
Rukmini 41,980 Reputation points Microsoft External Staff Moderator
0 answers

M365 Account Not Reflecting Change to Family Subscription

I was recently added to our family subscription, however when I login to the M365 account after that, it still shows only the free account and not the M365 family membership. I know the join to the family account was successful because the subscription…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-03T17:13:18.7133333+00:00
Julie Freedman 0 Reputation points
2 answers

Transfer files between family members

I have Microsoft Family membership. My daughter has changed her phone and I have downloaded all of her music on google drive to my laptop. How do I transfer that data onto her family onedrive where there is 1Tb storage please

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-03T16:18:00.2933333+00:00
Ernie Fenwick 0 Reputation points
answered 2026-06-03T17:13:06.2666667+00:00
Sumit D - IA 169.6K Reputation points Independent Advisor
1 answer

Your device ran into a problem and needs to restart. 100% complete Stop code: VIDEO_SCHEDULER_INTERNAL_ERROR (0x119)

Hello, please tell me I bought a laptop. I have it constantly rebooting. I've tried all the troubleshooting methods available on the Internet. I downloaded the drivers , checked the RAM . Nothing helped

Windows for home | Windows 11 | Performance and system failures
asked 2026-06-03T17:12:28.55+00:00
Belov Alex 0 Reputation points
answered 2026-06-03T17:12:44.66+00:00

AI answer

0 answers

Azure for Students verification consumed but subscription not created after AADSTS5000225 tenant inactivity error

I am trying to activate Azure for Students. I signed in using a personal Microsoft account and completed academic verification using my university email address. The academic verification appeared to complete successfully, but the Azure for Students…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-06-03T00:01:56.7133333+00:00
Stuart Lambert 0 Reputation points
commented 2026-06-03T17:12:40.66+00:00
Rukmini 41,980 Reputation points Microsoft External Staff Moderator
2 answers

Why does not appear the "Dolby Atmos for home theater" option?

When I connect my laptop (with an RTX 5060 mobile) to my 2023 LG TV with passthrough to my Sonos system (by eARC to the Sonos Beam gen 2) it appears very briefly all the options of spatial audio, Dolby Atmos for home theater, Dolby Atmos for Headphones,…

Windows for home | Windows 11 | Devices and drivers
asked 2026-06-03T01:04:46.1433333+00:00
Aaron Leonrdo 0 Reputation points
commented 2026-06-03T17:12:30.2033333+00:00
Aaron Leonrdo 0 Reputation points
1 answer

Locked out of Azure AD Tenant

Similar to other posts, such as this one, I'm locked out of my Azure tenant. I purchased a new iPhone, and no longer have access to the old one, which was used for MFA. I'm the global admin. It seems I need to contact the Data protection team but have…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-06-02T19:18:07.7633333+00:00
andrew tugman 0 Reputation points
commented 2026-06-03T17:12:01.7066667+00:00
Rukmini 41,980 Reputation points Microsoft External Staff Moderator
1 answer

Lost access to Entra External ID in Azure Admin panel after switching domains on account

Our primary administrator account was still set to .onmicrosoft.com. We recently changed it to use our company domain instead (kflintegrations.com). The primary administrator is also the administrator for our Entra External ID domain under the…

Microsoft Security | Microsoft Entra | Microsoft Entra External ID
asked 2026-06-02T18:36:56.7566667+00:00
AdminUser LFKSolutions 0 Reputation points
commented 2026-06-03T17:11:35.8633333+00:00
Rukmini 41,980 Reputation points Microsoft External Staff Moderator
1 answer

When are robux cards restocking?

when are robux cards restocking? so mny people gathered points just for the robux cards snce now roblox is a bg game and also no ways to get robux for free???

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

7,396 questions
asked 2026-06-03T17:09:44.81+00:00
Viixgg 0 Reputation points
answered 2026-06-03T17:11:17.2+00:00
Viixgg 0 Reputation points