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Urgent Escalation Request – Permanently Deleted OneDrive Data Requiring Backend Recovery

I am requesting urgent technical assistance and escalation regarding the accidental permanent deletion of a large amount of important data from my Microsoft OneDrive account. On August 30, 2026, I accidentally deleted the contents of my OneDrive Recycle…

Windows for home | Windows 11 | Recovery and backup
asked 2026-09-01T12:29:39.8933333+00:00
shazia saeed 0 Reputation points
answered 2026-09-01T17:46:38.5+00:00
MR_MEOW 3,706 Reputation points
0 answers

Microsoft 365 Developer Program E5 Tenant Locked Out - Sole Global Administrator Lost Microsoft Authenticator Access

ello Microsoft Team, We need urgent assistance recovering access to our Microsoft 365 Developer Program E5 tenant. Tenant Information Tenant Name: xw76x.onmicrosoft.com Affected Global Administrator: [Moderator note: personally identifiable Information…

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
asked 2026-09-01T16:48:58.91+00:00
taseer 0 Reputation points
edited the question 2026-09-01T17:46:37.13+00:00
Jack-Bu 6,775 Reputation points Microsoft External Staff Moderator
0 answers

Windows update bugs with cam keyboard and fingerprint

Bug Report: Intermittent Keyboard Ghosting and Webcam Disconnection (Code 45) Following Boot/Wake/Unlock Events — Windows 11 Summary Since late July 2026, I have experienced two recurring, intermittent hardware-adjacent issues on my primary laptop (MSI…

Windows for home | Windows 11 | Windows update
asked 2026-09-01T17:46:34.75+00:00
Aadarsh Prakash 0 Reputation points
2 answers

microsoft outlook hangs sending messages yet no messages are in the outbox

There are no messages in Microsoft Outlook outbox yet the application hangs trying to send what it thinks are 2 messages

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-08-31T22:32:40.36+00:00
Jim White 0 Reputation points
answered 2026-09-01T17:46:23.2366667+00:00
Hornblower409 13,825 Reputation points
1 answer

Outlook Attachment Download and Text Gray Out Issues.

Outlook email attachment files are not downloading, nor can they be saved to my hard drive. Error is to try again later. This occurs from a browser as well as from the App. Also, when logged in from a browser, the text lines in each email turn…

Outlook | Web | Outlook.com | Email
asked 2026-09-01T12:43:51.6+00:00
Chris Fasching 0 Reputation points
answered 2026-09-01T17:46:13.1333333+00:00
Lucus-V 11,605 Reputation points Microsoft External Staff Moderator
3 answers

How can I download Windows 11 Pro media creation tool

How can I download Windows 11 Pro media creation tool to conduct a clean install of Windows 11 Pro?

Windows for business | Windows Client for IT Pros | Devices and deployment | Other
asked 2026-02-13T20:33:57.83+00:00
pc 0 Reputation points
commented 2026-09-01T17:45:52.5733333+00:00
FRANK BOLIN 0 Reputation points
0 answers

Microsoft Graph API - /sendMail and /messages endpoints returning 500 error

In Python where "shared_email_address" is an email address to which access has already been configured. This code has been working for months on end, but started to hit the 500 error on 8/31/2026, so I want to determine if there are any known…

Microsoft Security | Microsoft Graph
asked 2026-09-01T17:43:36.1166667+00:00
Jones Neil - Cincinnati-AMIG 0 Reputation points
edited the question 2026-09-01T17:44:33.02+00:00
Jones Neil - Cincinnati-AMIG 0 Reputation points
2 answers

Computer not accepting my pin or Microsoft password.

My computer no longer accepts my pin or my Microsoft password. A Microsoft security update caused my pin to no longer be accepted. When I try to change the pin I get the message that the process did not work. But when I try to troubleshoot, open in a…

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-09-01T16:11:56.7066667+00:00
Linda Jennings 0 Reputation points
commented 2026-09-01T17:43:46.7+00:00
Linda Jennings 0 Reputation points
0 answers

not getting the help i wanted

I accidentally created an account on a school server using the exact same email as my personal one. The problem is that I can’t access that account anymore to delete it. I didn’t have the Authenticator app because I thought I wouldn’t need it. I called…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-01T17:28:41.0533333+00:00
Munchy 0 Reputation points
edited the question 2026-09-01T17:43:41.5766667+00:00
Jack-Bu 6,775 Reputation points Microsoft External Staff Moderator
1 answer

Azure VM Extension: Onboarding and Private Publishing

Problem description I am working on developing and publishing a custom Windows Azure VM Extension for internal security automation. This extension needs to support both the Azure VM extension framework (Microsoft.Compute/virtualMachines/extensions) and…

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

10,331 questions
asked 2026-09-01T16:55:42.1633333+00:00
Jay Dance 0 Reputation points
edited an answer 2026-09-01T17:43:08.8066667+00:00
Divyesh Govaerdhanan 11,725 Reputation points MVP Volunteer Moderator
0 answers

Subscription to microsoft paid but not working

I paid for the subscription but microsoft word not working

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-01T17:30:50.9966667+00:00
Daniele Fletcher 0 Reputation points
commented 2026-09-01T17:42:44.2033333+00:00
Stefan Blom 350.5K Reputation points MVP Volunteer Moderator
0 answers

AADSTS53003: Conditional Access blocks MFA registration on new E5 developer sandbox — sole Global Admin locked out

I set up a Microsoft 365 E5 developer sandbox tenant and am trying to sign in as the tenant's only Global Administrator for the first time, via https://admin.microsoft.com and https://portal.azure.com. Sign-in with username and password succeeds. The…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-09-01T17:41:40.7+00:00
Henrik Andersen 0 Reputation points
2 answers

Outlook stop working

Microsoft outlook stop working yesterday how do I fix it Is there anyone out there?

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-02-25T20:23:05.8233333+00:00
Tom Verdecchio 0 Reputation points
edited a comment 2026-09-01T17:41:34.8833333+00:00
Hornblower409 13,825 Reputation points
1 answer

Perdi o acesso ao Microsoft Autenticador

Perdi o acesso ao Microsoft Autenticador, com isso nao consigo acessar minhas contas, nao possuo o celular antigo

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-01T15:00:11.7566667+00:00
Felipe Higa 0 Reputation points
edited a comment 2026-09-01T17:41:09.4233333+00:00
Ryan-N 15,300 Reputation points Microsoft External Staff Moderator
0 answers

Persistent "Sign in / Attention Required" loop after Microsoft Account primary alias change (Survives Fresh Installs)

Hi, I changed the primary email alias on my Microsoft Account a while ago. Since that change, Windows 11 continuously triggers a "Sign in / Attention Required" notification in the Settings app and Action Center. Crucially, this issue survives…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-01T17:39:55.9733333+00:00
inertoaster69 0 Reputation points
1 answer

Bing Places listing pending publication for over one month – Poly Rock Concept

Hello, My Bing Places for Business listing for Poly Rock Concept has been stuck on “Pending Publication” for approximately one month. The business verification has been successfully completed and the listing is synchronized with our Google Business…

Bing | Other
Bing | Other

Miscellaneous topics that do not fit into specific categories.

1,534 questions
asked 2026-09-01T13:41:35.1+00:00
Poly Rock Concept 0 Reputation points
answered 2026-09-01T17:39:49.7266667+00:00
Haytham-C 4,885 Reputation points Microsoft External Staff Moderator
2 answers

Account is deactivated

I cannot work on or edit school assignments. I have office through my school.

Microsoft 365 and Office | Install, redeem, activate | For education | Other
asked 2026-09-01T15:47:56.6433333+00:00
Davis, John F (SAC) 0 Reputation points
answered 2026-09-01T17:38:09.2933333+00:00
Stefan Blom 350.5K Reputation points MVP Volunteer Moderator
6 answers One of the answers was accepted by the question author.

Mouse cursor is using old icon that cannot be changed

My mouse cursor changed itself to the old one with a long "tail" and i cant change it to use the new one. Additionally some icons that are animated (like waiting) can be changed but the static ones (like normal or link) as stated above cannot.…

Windows Insider program | Windows Insider preview | Personalization and accessibility
asked 2026-08-26T10:59:15.5833333+00:00
bees05 80 Reputation points
commented 2026-09-01T17:37:34.09+00:00
Mischa van der Heiden 0 Reputation points
1 answer One of the answers was accepted by the question author.

I can't sign in to our email account. They are sending a code to an email address that has changed so I am not getting the codes. I have not been able to sign in to our account for over a week now.

I cannot access my email account. The email address they are sending the code to is not the email address anymore. It has changed and it was not changed on our account. Therefore I have been without email for the last week. I have looked to reset my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-31T12:43:46.34+00:00
St. Joseph's Parish 20 Reputation points
commented 2026-09-01T17:37:10.7566667+00:00
Killian N 3,650 Reputation points Independent Advisor
3 answers

How to convert files .xls to .xlsx?

How to convert files .xls to .xlsx? I have more than 100 files need to convert to .xlsx files. Please help on this. Thanks.

Microsoft 365 and Office | Other
asked 2026-08-17T06:55:56.4566667+00:00
Chua, Ee Yuan 0 Reputation points
edited a comment 2026-09-01T17:37:08.2466667+00:00
Gregory Power 0 Reputation points