Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,329 questions
2 answers
Some how I signed up twice to Microsoft 365
Somehow I signed up twice for Microsoft 365 today, and my bank shows two charges. How do I go about getting a credit for the duplication? Thanks Don
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked
2026-10-07T03:10:25.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 46%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
Don Laurey
0
Reputation points
answered
2026-10-07T03:43:48.0033333+00:00
EmilyS726
271K
Reputation points
Independent Advisor
2 answers
Minecraft Bedrock Edition on PC crashing after loading at 51%
Every time I load up Minecraft Bedrock Edition, the game keeps crashing, like the game will pop out, but when it gets in and starts loading, it stops at 51%. How do I fix it?
Windows for home | Windows 11 | Gaming
5,418 questions
asked
2026-10-04T20:17:27.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 76%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Angel Garcia
0
Reputation points
answered
2026-10-07T03:43:34.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
13,430
Reputation points Microsoft External Staff
Moderator
1 answer
Alias email not recieving Emails
I recently changed my primary email on Microsoft and removed the old primary, i later realized i had some accounts associated with this old email, now i need to reset a password on that other account so i added that old email back as a alias but its been…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
11,050 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 10%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)
2 answers
Disable Hello PIN
Whichever medium (Copilot or remote tech support). With Copilot several hours during the last Three Days, this AI is Stupid, as for remote tech support, out of 2 sessions today, neither tech assoc. sent the session recover info., each made a change(s),…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked
2026-10-04T01:37:07.0833333+00:00
Kevin M. Wilson
0
Reputation points
commented
2026-10-07T03:43:04.5766667+00:00
EmilyS726
271K
Reputation points
Independent Advisor
2 answers
You can't share this folder because there are too many items in the folder. Learn more at "https://go.microsoft.com/fwlink/?linkid=2160727".
You can't share this folder because there are too many items in the folder. Learn more at "https://go.microsoft.com/fwlink/?linkid=2160727". Data Sanitized
Microsoft 365 and Office | OneDrive | For business | Windows
Microsoft 365 and Office | OneDrive | For business | Windows
A Microsoft file hosting and synchronization service.
7,111 questions
asked
2026-10-07T02:59:39.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 89%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
Dian Rahmawan
0
Reputation points
answered
2026-10-07T03:42:46.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 47%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKE%3C/text%3E%3C/svg%3E)
Kai-Ex
1,575
Reputation points Microsoft External Staff
Moderator
1 answer
hasta cuando se puede facturar servicio de Azure sobre un contrato EA vencido?
hasta cuando se puede facturar servicio de Azure sobre un contrato EA vencido?
Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
10,079 questions
asked
2026-10-06T15:34:00.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 5%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIK%3C/text%3E%3C/svg%3E)
Iza, Karina
0
Reputation points
edited an answer
2026-10-07T03:42:21.3966667+00:00
Andriy Bilous
12,356
Reputation points MVP
1 answer
How to moving Insider Channel from Experimental (26H2) to RP (26H2)?
I'm now in Experimental (26H2) build 26340.9502 and i wish to move to RP (26H2). Already tried to select 'RP' option on the Windows Insider settings, but still stuck on this build. How i can switch channels without resetting my laptop?
Windows Insider program | Program announcements and registration | Registration, enrolling, and unenrolling
asked
2026-10-07T03:41:17.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 24%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Sammy Anders
0
Reputation points
answered
2026-10-07T03:41:33.8533333+00:00
AI answer
0 answers
LOCKED OUT NO ACCESS
I am locked out of my personal Outlook email account. I know the email address and password, but Microsoft is requiring verification. The verification SMS is not arriving and the verification code to my backup email is also not arriving. I have tried the…
Outlook | MacOS | New Outlook for Mac | For home
Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
1,679 questions
asked
2026-10-07T03:39:45.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 7.000000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEJ%3C/text%3E%3C/svg%3E)
Elizabeth James
0
Reputation points
asked
2026-10-07T03:39:45.3+00:00
Elizabeth James
0
Reputation points
1 answer
Restore core functionality for Office 2019
I purchased Office Home & Business 2019 directly from Microsoft and installed it on my MacBook with an M1 Pro chip in 2021. As of July 13, 2026, I can no longer create or edit documents using Office. The software was advertised as a one-time…
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,839 questions
asked
2026-10-07T03:30:22.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 26%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Douglas McKay
0
Reputation points
answered
2026-10-07T03:38:08.3766667+00:00
EmilyS_726
30,360
Reputation points
Volunteer Moderator
0 answers
Can't activate my windows?
I was working with a live agent when I got disconnected. Please reconnect.
Windows for home | Windows 11 | Accessibility
1,600 questions
asked
2026-10-07T03:36:33.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 15%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Arian Mowlavi
0
Reputation points
asked
2026-10-07T03:36:33.92+00:00
Arian Mowlavi
0
Reputation points
1 answer
Fixing a status that has been permanent on my outlook for over a year
Hi, I am asking if anyone has ever solved through the process of fixing this screenshot of my status. Literally for a year my status has read "offline - out of office". Open to suggestions. All of the generic solutions that I have researched…
Outlook | Windows | Classic Outlook for Windows | For business
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
30,146 questions
asked
2026-10-07T01:21:08.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 55.00000000000001%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Rocco Mazzei
0
Reputation points
answered
2026-10-07T03:36:13.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 1%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Jade Ng
15,860
Reputation points Microsoft External Staff
Moderator
2 answers
HP ENVY Lapyop, My internal speakers don't work,
External speaker work, hardwired to laptop. Internal speakers do not work
Windows for home | Windows 11 | Devices and drivers
24,574 questions
asked
2026-10-07T03:01:57.0433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 31%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVE%3C/text%3E%3C/svg%3E)
Velma Ellison
0
Reputation points
answered
2026-10-07T03:35:49.8933333+00:00
EmilyS726
271K
Reputation points
Independent Advisor
2 answers
SBCGLOBAL not working in Outlook
My outlook no longer will no longer upload sbcglobal email into it. I cant get Yahoo to help (they hung up on me after an hour on hold). I try to log in and it reverts to the ATT page that says "it's not you, it's us" and nothing else. What…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,010 questions
asked
2026-10-05T19:21:51.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 45%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Crystal Mitchell Graves
0
Reputation points
answered
2026-10-07T03:34:55.42+00:00
Hornblower409
16,350
Reputation points
1 answer
One of the answers was accepted by the question author.
Unable to verify custom domain in Entra — domain appears associated with another tenant
I own and control the DNS for progrezo.com through GoDaddy and am trying to verify the domain in my Microsoft Entra tenant. My current Entra tenant is: 858d74e4-4298-434e-9d10-2154a19b8f47 Microsoft gave me the TXT verification value: MS=ms90590531 The…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
31,295 questions
asked
2026-10-06T12:23:17.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 49%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Cathy Wood
0
Reputation points
commented
2026-10-07T03:33:30.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 9%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Mohamed Kabesh
81
Reputation points
1 answer
Windows 11 Pro was activated on this same PC before a BIOS update. Immediately after the BIOS update, activation was lost.
Same Microsoft account, same motherboard and PC. Device still appears in my Microsoft account. Activation Troubleshooter failed. Errors are 0xC004F211 and 0x803F7001. Windows is Retail channel and currently has the generic Pro key ending 3V66T. I need my…
Windows for home | Windows 11 | Licensing and activation
5,370 questions
asked
2026-10-07T03:31:45.1433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 8%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Steven Hupfer
0
Reputation points
answered
2026-10-07T03:32:00.7833333+00:00
AI answer
2 answers
My XBOX/Microsoft account was hacked, and I can't log back in to cancel gamepass, or even change my password or Email
I've had this account for around 3/4 years, and I've never had problems about my account being hacked, but a week ago, my account was invaded and the hacker changed my password, email, everything, and now i can't log back in I can't lose this account,…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
25,010 questions
asked
2026-10-03T22:24:42.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 79%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Copinotcool
0
Reputation points
commented
2026-10-07T03:31:10.9033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Chloe-V
13,620
Reputation points Microsoft External Staff
Moderator
4 answers
New Outlook displays white areas with a yellow/warm color cast
Subject: New Outlook displays white areas with a yellow/warm color cast Hello, I am experiencing a color-rendering problem in the New Outlook for Windows. All areas of the New Outlook interface that should appear white are displayed with a noticeable…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,130 questions
asked
2026-09-30T05:36:47.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 25%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
eva
0
Reputation points
answered
2026-10-07T03:29:57.7233333+00:00
EmilyS_726
30,360
Reputation points
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Windows 8.1 to Windows 10 Pro in 2026
Hello, Can I currently upgrade from Windows 8 to Windows 10 while retaining my license?
Windows for home | Windows 10 | Licensing and activation
6,827 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 65%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
1 answer
Renewing an App Service Domain
I need to renew an App Service Domain that expired more than 18 days ago.
Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
10,079 questions
asked
2026-10-06T22:47:32.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 30%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECR%3C/text%3E%3C/svg%3E)
Cesar Rodriguez
0
Reputation points
answered
2026-10-07T03:29:54.3466667+00:00
Andriy Bilous
12,356
Reputation points MVP
2 answers
Battery not chargeing on a HP laptop
I am working with a laptop and need suggestions or feedback on why the battery is not charging it has been replaced.If anyone has any feedback or suggestions would be greatly appriciated
Windows for home | Windows 10 | Performance and system failures
42,875 questions
asked
2026-10-04T20:28:57.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 92%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
jjgamez3957
0
Reputation points
answered
2026-10-07T03:29:16.1433333+00:00
Emma1-N
13,430
Reputation points Microsoft External Staff
Moderator