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Sole Global Administrator blocked by Entra — Microsoft business support IVR terminates tenant-recovery calls

The affected Microsoft 365 Business tenant has a single Global Administrator. That account is completely blocked from Microsoft 365 Admin Center, Microsoft Entra and Azure. The sign-in failure is AADSTS530032: Microsoft Entra identifies the administrator…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-08-30T14:55:03.78+00:00
commented 2026-08-30T17:31:36.7466667+00:00
Michael Lester 0 Reputation points
1 answer

Upgrade Windows 11 home to pro does not work after digital purchase - error 0xc004f050

We bought in the microsoft store upgrade to Windows pro (from home) but the installation does not work. We get error code 0xc004f050. Urgent question: how to solve?

Windows for home | Windows 11 | Windows update
asked 2026-08-30T17:30:54.2+00:00
marco s 0 Reputation points
answered 2026-08-30T17:31:09.52+00:00

AI answer

2 answers

PC shutdown, audio freeze, BSOD, and automatic BIOS startup

Dear Microsoft Support, I am experiencing an intermittent system stability issue on my Windows PC. Problem description The problem occurred twice within approximately 24 hours. In both cases, I was using the PC for normal tasks involving gaming and…

Windows for home | Windows 11 | Performance and system failures
asked 2026-08-30T15:55:15.41+00:00
Nurgisa Kayrat 0 Reputation points
commented 2026-08-30T17:30:46.4+00:00
Nurgisa Kayrat 0 Reputation points
1 answer

Excel for Mac 16.112.1 – Stocks data type missing, but works in 16.89.1

I am experiencing the same issue with the Stocks data type in Excel for Mac that was reported in this Microsoft Q&A thread:…

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-08-30T15:59:55.7533333+00:00
Christian 0 Reputation points
answered 2026-08-30T17:30:32.76+00:00
EmilyS726 260.1K Reputation points Independent Advisor
6 answers One of the answers was accepted by the question author.

Install Excel standalone

I purchased Excel on its own in 2021 from the Microsoft store. I tried to download and re-install it but it goes to Office 365 setup. Can I install Excel on its own?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-08-06T17:45:49.2166667+00:00
Tom McCarrick 20 Reputation points
answered 2026-08-30T17:30:17.6566667+00:00
Stefan Blom 350.2K Reputation points MVP Volunteer Moderator
1 answer

Recurring bugcheck 0xC0000005 (NULL read) in ksecdd!KSecReferenceListEntry under concurrent Windows Server containers with HTTPS workloads — Windows Server 2025

Summary A Windows Server 2025 container host bugchecks repeatedly with a NULL-pointer dereference in ksecdd!KSecReferenceListEntry+0x1e while serving HTTPS traffic from IIS running inside Windows Server containers. The fault is reached from two distinct…

Windows for business | Windows Server | Performance | Application technologies and compatibility
asked 2026-08-30T04:02:23.66+00:00
Nikolay Shaldenko 0 Reputation points
answered 2026-08-30T17:29:56.8733333+00:00
Allan Solomon Mejia 7,045 Reputation points
2 answers

Access formula for calculating part round-trip part one-way mileage

I need help with a formula to calculate the rate for part one-way and part round-trip travel. For example; I have a group of 4 riders traveling from A to B and B to A, however, one of the riders decided not to take the return route. So there were 4 going…

Microsoft 365 and Office | Access | For business | Windows
asked 2026-08-27T14:56:58.9266667+00:00
Robbie Doo 20 Reputation points
commented 2026-08-30T17:28:57.5433333+00:00
George Hepworth 23,035 Reputation points Volunteer Moderator
1 answer

CoPilot only appearing in Web Version of Apps and not Desktop version

I have Microsoft365 Premium, which is supposed to embed Copilot into all the apps, however Copilot is only visible on the Web versions instead. I've tried all the troubleshooting in the articles + logged multiple tickets without resolution. Has anyone…

Microsoft 365 and Office | Other
asked 2026-08-28T18:11:09.6866667+00:00
Danley Kohn 0 Reputation points
commented 2026-08-30T17:28:29.9033333+00:00
Danley Kohn 0 Reputation points
1 answer

Single E3 license and Onedirve Storage upto 5 TB. Can be increased to 5 TB by an administrator if the organization has 5 or more qualifying licenses.

https://www.microsoft.com/en-in/microsoft-365/enterprise/office-365-e3?msockid=388db1e187a661251709a65286056009…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-30T16:57:41.78+00:00
RobE 211 Reputation points
answered 2026-08-30T17:27:35.21+00:00
Jayden-P 2,040 Reputation points Independent Advisor
1 answer

having server issues with my Outlook. ALready talked to Spectrum now i need to talk to you

I am having server issues with my Microsoft Outlook. I know you were experiencing issues with Spectrum.net and that's who I have for my e-mail. I can get to my e-mail just fine on Spectrum.net but I need to access it via Outlook. I cannot get any…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-08-30T16:50:13.89+00:00
Deb Bone-Harris 0 Reputation points
answered 2026-08-30T17:26:47.4633333+00:00
EmilyS726 260.1K Reputation points Independent Advisor
1 answer

Age restrictions error on Minecraft

My son has been playing Minecraft on his laptop and now has a new PC. When he logs into his Minecraft account, a message appears saying he cannot access Minecraft because of age restrictions. He can still access the same account on his laptop, so it may…

Windows for home | Windows 11 | Family and online safety
asked 2026-08-30T17:26:18.7866667+00:00
Sarah-Jayne Turner 0 Reputation points
answered 2026-08-30T17:26:35.19+00:00

AI answer

1 answer

The boundary value disappears, making operation impossible.

I am currently using Windows 11 Enterprise 24H2. Updates have been applied up to the latest. In this context, when using Excel[Detailed Axis Settings], the boundary value field in the - [Axis options] graph no longer appears. It is using Excel version…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-08-28T17:30:31.02+00:00
Bennett Lyra 0 Reputation points
edited an answer 2026-08-30T17:25:58.78+00:00
Heimerdinger 290 Reputation points Independent Advisor
2 answers

clear the thumbnail cache question

I want to Clear the Thumbnail Cache because of black squares behind my folders. A search on Google states one way is to open the Start menu, search for Disk Cleanup, and open the tool. Select your main Windows drive (usually C:), check the box next to…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-08-30T17:24:10.2966667+00:00
clair cook 0 Reputation points
answered 2026-08-30T17:25:56.4733333+00:00
clair cook 0 Reputation points
1 answer

Fix this problem with opushutil.exe

More than one year many users have this problem: Fehlerhafter Anwendungsname: opushutil.exe, Version: 16.0.19628.20214, Zeitstempel: 0x6990bcf6 Fehlerhafter Modulname: KERNELBASE.dll, Version: 10.0.26100.7920, Zeitstempel: 0xa3fa44d2 Ausnahmecode:…

Microsoft 365 and Office | Other
asked 2026-02-27T08:58:20.2966667+00:00
Ilker 0 Reputation points
commented 2026-08-30T17:24:38.44+00:00
keith taylor 0 Reputation points
1 answer

fixing black screen asus rog flow z13

how do i fix a black screen when turning on my asus rog flow z13? everything else gets power but no picture on screen. only somtimes randomly. anyone know a perminent fix?

Windows for home | Windows 11 | Display and graphics
asked 2026-08-30T17:24:03.7633333+00:00
Ryan matney 0 Reputation points
answered 2026-08-30T17:24:16.66+00:00

AI answer

1 answer

One Drive not working at all

On a new PC, I tried setting up One Drive so I can access my work files more easily. I tried the following in every possible combination: opening it from start menu restarting the app via task manager reinstalling it Task manager only shows the…

Windows for home | Windows 10 | Files, folders, and storage
asked 2026-08-30T16:03:11.0666667+00:00
Siska Dávid 0 Reputation points
commented 2026-08-30T17:23:40.8266667+00:00
EmilyS726 260.1K Reputation points Independent Advisor
2 answers

Microsoft Movie Maker

I have a MSWMM file so i need to download Microsoft movie maker on my windows 11 machine so that i can open the files

Windows for home | Windows 11 | Microsoft Store
asked 2026-08-30T17:09:50.2566667+00:00
Thomsen, Mike 0 Reputation points
answered 2026-08-30T17:23:10.28+00:00
CrazyKats 18,655 Reputation points Volunteer Moderator
1 answer

Still have access to Copilot Podcasts

How come I still have access to Copilot podcasts on copilot web app. I keep reading online that they were shutting down August 18th (12 days ago) but they still work fine for me on the web app.

Microsoft Copilot | Other
asked 2026-08-30T17:21:36.5266667+00:00
Owen Alvine 0 Reputation points
answered 2026-08-30T17:21:48.84+00:00

AI answer

0 answers

Old account from the USA - how do I delete ******@windstream.net

Have been sitting on this old account and it seems to override my main account that I now use, this on ******@gmx.co.uk The old account is ******@windstream.net and I no longer use. My monthly payment is off my gmx address. Can you help me out by…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-08-30T17:20:48.7433333+00:00
Nicholas Pennington 0 Reputation points
1 answer

Windows Search Box is not responding inside Azure Windows VM

I am able to successfully connect to the Azure VM through RDP and access the Windows desktop. The VM is generally responsive, and the Run dialog (Win + R) is working normally. However, when I click on or attempt to type/search anything in the Windows…

Windows for business | Windows Client for IT Pros | User experience | Other
asked 2026-08-30T04:29:27.63+00:00
Dinesh Kumar Mathiyarasan 0 Reputation points
answered 2026-08-30T17:19:01.9566667+00:00
Allan Solomon Mejia 7,045 Reputation points