Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
17,050 questions
2 answers
My Microsoft account is being treated as a Work/School account and I cannot reach support
My personal Microsoft account is being misclassified as a Work/School account. Because of this, every support page redirects me to the Sign-in Helper and I cannot reach a human agent. My account appears to be stuck in the GUID tenant [Moderator note:…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-12T09:21:55.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 92%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
PeterO
0
Reputation points
commented 2026-06-24T03:53:41.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 82%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPO%3C/text%3E%3C/svg%3E)
Peter Olsson
0
Reputation points
0 answers
How to create an account when my account creation has been blocked?
Hi, lately I have been trying to sign up for a Hotmail account for work. I have tried all the options that your team recommended in previous threads, but I am still unable to create one. I have changed my network connection, switched to my phone, and…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,284 questions
asked 2026-06-24T03:53:08.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 81%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thao Nguyen Thu
0
Reputation points
asked 2026-06-24T03:53:08.4433333+00:00
Thao Nguyen Thu
0
Reputation points
1 answer
How to switch accounts in Outlook app
I added an account to my Outlook app but I don't know how to switch to working with that account ?
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
11,529 questions
asked 2026-06-24T02:01:01.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 81%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Ann Maouyo
0
Reputation points
answered 2026-06-24T03:53:08.27+00:00
John Jefferson Doyon
74,970
Reputation points
Independent Advisor
2 answers
Re-installing windows after motherboard change fails on activation
I'm trying to activate windows 11 home edition after a motherboard change, and getting error 0x803fa067. Run the troubleshooter with no success. Verified the activation key is the correct one, and none of the options to contact support work now…
Windows for home | Windows 11 | Licensing and activation
4,903 questions
asked 2026-06-24T02:30:59.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 25%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFL%3C/text%3E%3C/svg%3E)
Francisco Lopez
0
Reputation points
commented 2026-06-24T03:51:46.2833333+00:00
EmilyS726
242.2K
Reputation points
Independent Advisor
1 answer
Office One-Time Purchase License Tied to Ex-Employee Account - Transfer Help for New User
The old colleague added the Microsoft Office product key to their own account. This old colleague has already resigned and left the company, and will no longer use it. The computer that the old colleague was previously using has now been wiped/reset and…
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
11,574 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 7.000000000000001%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
2 answers
OUTLOOK Issue: My email templates keep disappearing in outlook
It has happened 3 times in 6 months. I create a new email, go to the templates and all of the templates I had created are gone. Why!? Is there a way to recover them? moved to Microsoft 365 Insider | Outlook | Windows
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,946 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 63%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
Re-Activate after BIOS change
I updated the BIOS on my old Dell VOSTRO 3500 to resolve an issue. This has de-Activated the Windows install. The Device is still listed under my account, but it will not let me re-activate, saying this device cannot be used. The Dell has a history of…
Windows for home | Windows 11 | Install and upgrade
9,003 questions
asked 2026-06-24T03:14:27.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 88%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEF%3C/text%3E%3C/svg%3E)
Ewan Ferguson
0
Reputation points
answered 2026-06-24T03:49:46.2933333+00:00
EmilyS726
242.2K
Reputation points
Independent Advisor
0 answers
cancel xbox subscription
cancel xbox subsription even tho it says i don't have one [Moved from Windows for home | Other | Gaming]
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
55,435 questions
asked 2026-06-23T23:37:57.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 63%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Isaac Bertram
0
Reputation points
edited the question 2026-06-24T03:49:13.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Haytham-C
4,210
Reputation points Microsoft External Staff
Moderator
1 answer
WinSxS Component Cleanup Metrics
Our remote endpoints only have 256GB solid-state drives, and Windows updates are leaving gigabytes of old files in the component store. If I run dism /online /cleanup-image /analyzecomponentstore via a remote script, what metric tells me whether a full…
Windows for business | Windows 365 Enterprise
1,091 questions
asked 2026-06-24T03:15:07.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 98%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Adin Mohhamed
0
Reputation points
answered 2026-06-24T03:48:22.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 61%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Harry Phan
22,955
Reputation points
Independent Advisor
2 answers
can not pin emails
I can not find the pin option for my emails to pin emails to top of inbox
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,284 questions
asked 2026-06-20T18:43:55.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 12%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOA%3C/text%3E%3C/svg%3E)
Oluseyi Adeyemi (COMTL)
0
Reputation points
commented 2026-06-24T03:48:13.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 57.99999999999999%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Alice-N
10,535
Reputation points Microsoft External Staff
Moderator
2 answers
Retrieve a deleted email?
I think I deleted an email I drafted. Is it possible to retrieve it?
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,284 questions
asked 2026-06-20T01:14:24.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 30%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENJ%3C/text%3E%3C/svg%3E)
Nielsen, Jelynn
0
Reputation points
commented 2026-06-24T03:48:01.21+00:00
Alice-N
10,535
Reputation points Microsoft External Staff
Moderator
2 answers
MS Word on Macbook can't save.
Cannot save anything on MS Word on my Macbook (not on hard drive or another folder or OneDrive. I bought Microsoft 365 and it is updated. Other MS products appear to work (e.g. Excel, Powerpoint) Error says: "The save failed due to lack of memory or…
Microsoft 365 and Office | Word | For home | MacOS
Microsoft 365 and Office | Word | For home | MacOS
A family of Microsoft word processing software products for creating web, email, and print documents.
4,485 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 13%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
1 answer
Issues with outlook - previous deleted files returning
I am experiencing an issue with Outlook. All of my previously deleted emails, including messages that were deleted from both my Inbox and Sent Items folders, have suddenly reappeared in my Inbox. Approximately 400 emails have returned, and this is…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,284 questions
asked 2026-06-20T18:08:27.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 43%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Demi pittas
0
Reputation points
commented 2026-06-24T03:47:48.9533333+00:00
Alice-N
10,535
Reputation points Microsoft External Staff
Moderator
3 answers
DIFFERENCE ONEDRIVE LIVE AND ONE DRIVE
WHAT IS THE DIFFERENCE BETWEEN ONEDRIVE LIVE AND ONE DRIVE AND WHY ARE MY FILES SYNCING BETWEEN THE TWO?
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
15,592 questions
asked 2026-06-23T14:37:25.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 91%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELF%3C/text%3E%3C/svg%3E)
Louise Fredericksen
0
Reputation points
edited an answer 2026-06-24T03:47:33.87+00:00
Craig Long
18,235
Reputation points
1 answer
Cambio lingua
Penso che la mia email sia stata akerata perché è tutto scritto in vietnamita e non riesco a modificare
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,946 questions
asked 2026-06-20T16:48:12.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 46%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMZ%3C/text%3E%3C/svg%3E)
MANUELA ZERNI
0
Reputation points
commented 2026-06-24T03:47:22.63+00:00
Alice-N
10,535
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
VPN Gateway Basic to Standard Public IP migration failing - Deployment validation failed.
Trying to perform the 'Delete Basic Public IP Reference' to complete the migration as per Microsofts doco, and it fails with the error below even though validation page shows 'succeeded' for all resources. I've run it three times now over the last few…
Azure VPN Gateway
Azure VPN Gateway
An Azure service that enables the connection of on-premises networks to Azure through site-to-site virtual private networks.
2,119 questions
asked 2026-06-23T04:33:16.6433333+00:00
Colin Thornton
0
Reputation points
accepted 2026-06-24T03:47:09.8+00:00
Colin Thornton
0
Reputation points
1 answer
Sign in error Outlook
This error broke my schedule. I was trying to access my email and I alwys get errors. I even tried to reset but its not allowing me still. This is really disappointing
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
9,284 questions
asked 2026-06-24T03:11:23.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 28.000000000000004%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Allyn Mendez
0
Reputation points
answered 2026-06-24T03:46:43.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 64%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
Tin Luna
25,535
Reputation points
Independent Advisor
0 answers
Downgrade to window server 2022 from Window server 2025
I have PC with official license Window server 2025. I want to downgrade to Window server 2022. Pls help me how to do? Thanks! [Moved from Windows for home | Windows 11 | Licensing and activation]
Windows for home | Windows 11 | Licensing and activation
4,903 questions
asked 2026-06-24T02:43:07.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 76%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Tien Bui / OEP-VN
0
Reputation points
edited the question 2026-06-24T03:46:16.86+00:00
Haytham-C
4,210
Reputation points Microsoft External Staff
Moderator
2 answers
Folders list in Outlook is now in Spanish and cannot be changed?? Is my account compromised?
I received a text on my phone that stated that my email account might be compromised. It looked like spam to me so I deleted it. Now I am at home on my PC and my Outlook account is in Spanish. I have tried resetting in "settings", on my PC's…
Outlook | Windows | Classic Outlook for Windows | For home
Outlook | Windows | Classic Outlook for Windows | For home
Using Classic Outlook on Windows for personal email, calendar, and contact management
31,958 questions
asked 2026-06-20T21:16:02.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 37%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
David Vetter
0
Reputation points
commented 2026-06-24T03:45:47.2933333+00:00
Alice-N
10,535
Reputation points Microsoft External Staff
Moderator
2 answers
Email conversations have disappeared when hit reply
After June 17 update to 16.110, clicking reply doesnt include previous emails.
Outlook | MacOS | Legacy Outlook for Mac | For home
Outlook | MacOS | Legacy Outlook for Mac | For home
Using older versions of Outlook for Mac for personal email and calendar
4,685 questions
asked 2026-06-20T16:29:04.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 86%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Katie Kemble
0
Reputation points
commented 2026-06-24T03:45:31.3533333+00:00
Alice-N
10,535
Reputation points Microsoft External Staff
Moderator