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Refund needed on accidental charge

I downloaded a document using microsoft word. A message popped up saying try mircrosoft word for 1 month free. I clicked that I would like to try it to see if I was interested in using this feature, but I wasn't ready to commit to the $100 yearly fee. I…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-25T02:31:23.1766667+00:00
Bannerman, Lilly 0 Reputation points
answered 2026-06-25T03:13:04.34+00:00
Lester Bernard Reyes 82,275 Reputation points Independent Advisor
0 answers

Is it easy to back up my computer?

Hello, This may sound naive, and admittedly, I am when it comes to these things. I'd like to know the best way to back up my computer. I understand OneDrive does a lot of the work, but how can I be sure everything is being backed up? Thanks ~

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-06-25T03:12:20.8733333+00:00
EML 0 Reputation points
0 answers

can't sign in using 2FA, because my phnoe has broke

I lost access to Microsoft Authenticator because my phone broke and I switched to a new one. Now, when I try to log in to the Microsoft Admin Center, I cannot provide the 2FA code. How can I reset or temporarily disable 2FA so I can log in? I have tried…

Microsoft Security | Microsoft Authenticator
asked 2026-06-25T03:10:54.33+00:00
ilham maulana 0 Reputation points
3 answers

Cant sign in teams on mobile

Cant authenticate teams on my phone because teams automatically goes to authenticator app where I sign in and then asks me to insert X number on authenticator but it is still in authenticator and when I go back to teams it just cancels the request.…

Microsoft Teams | Microsoft Teams for business | Teams on mobile devices
asked 2026-04-28T05:01:38.6666667+00:00
Clara Radrizzani 0 Reputation points
edited an answer 2026-06-25T03:09:07.5866667+00:00
Clara Radrizzani 0 Reputation points
0 answers

no sound from ipods on my laptop

Why cant I play my ipods on my laptop...they work on my phone

Windows for home | Windows 10 | Devices and drivers
asked 2026-06-25T03:08:18.31+00:00
Anne Johns 0 Reputation points
1 answer

#how to fix sign in on outlook using my gmail accounts

I opened up outlook this morning and all of a sudden it wants me to sign into my email account that i want to get into . Which is a gmail account . I try to go through the steps and then it errors out saying it was unable to load account , i try to…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-06-24T20:01:43.7166667+00:00
T. Higgins 0 Reputation points
edited an answer 2026-06-25T03:08:11.51+00:00
Chloe-V 8,765 Reputation points Microsoft External Staff Moderator
0 answers

Someone is in my xbox account and i want them off

Previously i got hacked and i got my account back and added more security and changed my password but somehow someone signed into my xbox account and is playing games it isnt any of my mates because ive asked them and they have said they haven't been and…

Microsoft Security | Microsoft Authenticator
asked 2026-06-25T03:08:05.3+00:00
The Pilgrim 0 Reputation points
2 answers

How do I change the default storage of my Outlook emails, I do not want it to automatically save to One Drive?

I am having trouble with my Windows 11 laptop. It seems everything I do saves to One Drive automatically. My Documents and PDF's are suddenly much larger and difficult to send multiple attachments. Also I do not want my emails to automatically store to…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-06-24T08:05:55.7233333+00:00
Monique 0 Reputation points
answered 2026-06-25T03:07:46.2433333+00:00
Alice-N 10,615 Reputation points Microsoft External Staff Moderator
4 answers

Cannot boot up fully functional apps on recently purchased successfully installed 1 time purchase of 365

When I retired from the U. of [REMOVED PII] faculty, I was left with a limited use version of MS office. So I recently 1-time purchased and successfully installed the latest personal edition of O 365. However, when I boot up apps, I still get the…

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-06-24T19:52:51.78+00:00
lloyd burton 0 Reputation points
edited an answer 2026-06-25T03:06:27.94+00:00
Norah-L 7,305 Reputation points Microsoft External Staff Moderator
2 answers

Using ADFS oidc1.0 protocol to fetch SharePoint Subscription list data from .net Microservice

We are trying to connect SharePoint Subscription Lists and Libraries using .net 8 Microservice without human interaction. We are able to get the token from ADFS, however SharePoint on-prem version is rejecting the token. Does anyone have implemented this…

Windows for business | Windows for IoT
asked 2026-06-24T14:13:22.2666667+00:00
Ripon Kundu 0 Reputation points
answered 2026-06-25T03:05:16.33+00:00
HLBui 7,800 Reputation points Independent Advisor
0 answers

updated Windows now Excel not working

I did the Microsoft update required before 13 July and now Excel is not working. the other programs are. can't even quit it of open files. how do I fix this? Jo

Microsoft 365 and Office | Excel | For business | MacOS
asked 2026-06-25T03:05:09.8633333+00:00
Jo C 0 Reputation points
1 answer

MFA Reset for global admin

Hello! I am the administrator and pay the bill for a church nonprofit business account. I recently got a new phone and can't sign into my authenticator app. I have tried to call the AI help desk about a dozen times and every time they hang up on me. …

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-25T02:32:07.44+00:00
Mike Null 0 Reputation points
answered 2026-06-25T03:04:43.94+00:00
Darren-Ng 11,520 Reputation points Microsoft External Staff Moderator
0 answers

getting bad error on games

after doing a fresh reset on my pc a few games are coming up with this error tried re downloading all dll files doing cmd comands to check system and image health all come back clean i am at a loss

Windows for home | Windows 11 | Gaming
asked 2026-06-25T03:03:26.7233333+00:00
zack novak 0 Reputation points
1 answer One of the answers was accepted by the question author.

Is there text-coding alternative to what's achievable on Foundry?

Reading the training modules, when using Foundry, the design process is very visual and block-diagram based. Is there any alternative programming method where I can setup an agent running on Team with text coding? I found block diagram very challenging.

Microsoft Copilot | Other
asked 2026-06-25T00:11:27.96+00:00
Asvoria Kuan 0 Reputation points
accepted 2026-06-25T03:02:57.5466667+00:00
Asvoria Kuan 0 Reputation points
1 answer

Unable to access microsoft teams

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Sign in
asked 2026-06-25T02:45:46.47+00:00
edited an answer 2026-06-25T03:02:22.4+00:00
ElonMusk-8731 0 Reputation points
1 answer

Add another email to my Outlook

Xfinity had me remove my comcast.net account from my Outlook to change the password. Now it won't add and authenticate. Android phone

Outlook | Windows | New Outlook for Windows | For home
asked 2026-06-25T02:19:51.2733333+00:00
Paul Naber 0 Reputation points
answered 2026-06-25T03:02:18.7133333+00:00
Ben4724 3,745 Reputation points Independent Advisor
0 answers

How to use Group Policy or registry edits to force a flat, solid UI theme across multi-session pools to recover CPU/vGPU overhead?

We run high-density multi-session environments via Azure Virtual Desktop (AVD). users are experiencing frame drops and minor GUI stuttering due to the translucent Mica material rendering in modern Windows 11 app headers. How do we use Group Policy or…

Windows for business | Windows 365 Business
asked 2026-06-25T03:01:08.37+00:00
Rakri Aizat 0 Reputation points
1 answer

Account creation blocked?

Hi, Recently, I attempted to create a Microsoft account aside from this alt but the account creation was blocked due to "unusual activity". I don't get it. I'm not trying to cause harm, I'm just trying from a different device. I'm sorry if I…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-06-24T20:40:50.2266667+00:00
Psi Dayspring 0 Reputation points
edited an answer 2026-06-25T03:01:00.3933333+00:00
Alice-N 10,615 Reputation points Microsoft External Staff Moderator
1 answer

Locked out of my live.com account – recovery and verification not working

Hello, I need help recovering my personal Microsoft account (live.com). I know my account password, and Microsoft accepts it, but I am immediately asked to verify my identity because of "unusual activity." The problem is that I cannot complete…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-06-24T22:20:07.5666667+00:00
edited an answer 2026-06-25T03:00:18.62+00:00
Alice-N 10,615 Reputation points Microsoft External Staff Moderator
1 answer

receiving no emails but junk

Since noon yesterday, I have received no new regular emails except ones I sent myself. There are lots of junk emails but none that I normally receive. I had my husband send me one and it never showed up. Have been trying for 3 hours to remedy this to…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-06-24T13:10:53.6066667+00:00
Brenda Thomas 0 Reputation points
edited an answer 2026-06-25T02:59:46.7566667+00:00
Alice-N 10,615 Reputation points Microsoft External Staff Moderator