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Microsoft Nonprofit Azure grant claimed but no subscription, billing profile, or credit balance visible

Hello Microsoft Team, We need assistance with our Microsoft Nonprofit Azure grant. Organization details: Organization name: International Cybersecurity and Digital Forensics Academy (ICDFA) Charity Foundation Country: Nigeria Organization type: Nonprofit…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

4,851 questions
asked 2026-06-24T22:01:50.4+00:00
Aminu Idris 0 Reputation points
2 answers

how to disable Windows 11 multi desktop

Ever since the newest update my pc has been spazing out and trying to get me to open a new desktop. for example, i right click on my desktop to open property's and it brings up the "desktop" option, i try to select items on the desktop to move…

Windows for home | Windows 11 | Settings
asked 2026-06-04T20:21:12.9766667+00:00
Mallori 0 Reputation points
commented 2026-06-24T22:01:16.3966667+00:00
Mallori 0 Reputation points
2 answers

In Excel, find and return all locations in each month in outside a +/-5% value range.

What formula in excel with return all the locations in column A (A2:A22) for each month with values >5 (highlighted in green) and <-5 (red). Expecting nine (9) returns for June 2025. As always appreciate the help.

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-06-24T13:35:13.06+00:00
Dornan, Paul 65 Reputation points
edited a comment 2026-06-24T21:59:16.9333333+00:00
Dana D 90 Reputation points
28 answers One of the answers was accepted by the question author.

How to fix an issue where a black bar is covering my sheet tabs in Excel

In Excel within Citrix, a black bar appears at the bottom of the window, obscuring the sheet tabs. This issue occurs across multiple workbooks and machines, making it difficult, but not impossible, to navigate between sheets. I have attached a screen…

Microsoft 365 and Office | Excel | For business | Windows
asked 2025-08-11T09:53:40.88+00:00
Connor Otterbeck 115 Reputation points
commented 2026-06-24T21:59:03.07+00:00
Toby Strugnell 1 Reputation point
1 answer

how to stop running windows to go in Windows 11

I wish to reset my laptop but I am prevented from doing so. When I go to Settings>System>Recovery>Reset PC>Remove everything I get a message "Your PC can't be reset because it's running Windows To Go"

Windows for home | Windows 11 | Recovery and backup
asked 2026-06-24T20:58:26.7+00:00
Eric Schoener 0 Reputation points
answered 2026-06-24T21:57:48.1033333+00:00
Ivan B 114.8K Reputation points Independent Advisor
0 answers

Still have not received my Bing Business Listing Postcard

The only option available to verify my address is to receive a postcard. I've requested at least two postcards and have not received either of them. This was for a business we purchased that was not previously on Bing and now needs to be listed with our…

Bing | Other
Bing | Other

Miscellaneous topics that do not fit into specific categories.

1,476 questions
asked 2026-06-24T21:57:33.85+00:00
Danielle White 0 Reputation points
0 answers

all my old Microsoft apps aren't working

Please tell me why my that all my old Microsoft apps aren't working? Do I have to purchase and/or upgrade to the Microsoft 365 to access all my old/ex Microsoft apps: word; excel; powerpoint? please advice? Thanks Rene Vasquez

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-06-24T21:56:05.8366667+00:00
Rene Vasquez 0 Reputation points
0 answers

try to scan a folder with microsoft defender -> get page not available error. why?

Windows for home | Windows 11 | Security and privacy
asked 2026-06-24T21:55:40.68+00:00
jonathan snape 0 Reputation points
1 answer

I dont want to share my 6 tb with anyone on my microsoft one drive. or how can i get more on my one acct. Please help

I do not want to share my 6 tb with anyone . can i put them on my one acct.

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-06-24T21:22:39.6333333+00:00
Marsha Moore YA 0 Reputation points
answered 2026-06-24T21:54:52.7433333+00:00
EmilyS726 242.5K Reputation points Independent Advisor
0 answers

How to cancel my Abonnement for Microsoft 365? ( Login with primary ID or Domain)

Hey, I have the Problem, that I want to cancel my Abonnement but I couldn´t log In. I´m receiving every month on that Mailadress the Invoices, but I couldn´t get into Admincenter. Is there any chance, that I could login with my microsoft domain or get…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-24T21:52:03.3033333+00:00
Thommy 0 Reputation points
edited the question 2026-06-24T21:53:39.5566667+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Store and Calculator are not working

Unable to access the Microsoft Store. Recently had the laptop serviced, and now the calculator won't work, and all attempts to reset the Microsoft Store have failed. Windows key + R and Windows key + I have all failed. Any suggestions?

Windows for home | Windows 11 | Microsoft Store
asked 2026-06-24T21:11:46.5433333+00:00
laurie Steele 0 Reputation points
answered 2026-06-24T21:53:10.15+00:00
Ivan B 114.8K Reputation points Independent Advisor
1 answer

2FA Lost Phone

I am the Global Administrator for our Microsoft 365 tenant and have lost my phone, which was my only registered MFA method. I am now locked out of my account and unable to access the Microsoft 365 admin portal. Please assist with the account recovery…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-24T20:02:06.48+00:00
Hira Ijaz 0 Reputation points
edited an answer 2026-06-24T21:50:55.48+00:00
Jay Tr 13,130 Reputation points Microsoft External Staff Moderator
1 answer

sound cutting in and out

my sound keeps cutting in and out and screen flashes when i have the audio on

Windows for home | Windows 11 | Performance and system failures
asked 2026-06-24T21:10:12.7466667+00:00
Jerry Melton 0 Reputation points
answered 2026-06-24T21:50:52.06+00:00
Estrella721 40,345 Reputation points Independent Advisor
3 answers

Microsoft Account Verified But Still Locked

My 11 year old son uses an Xbox and I set up a Microsoft Account so he can play it as part of my Xbox Family. Last Thursday (19th March) he tried to enter gift card codes that were rejected for some reason. After that he was not able to sign into the…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-03-26T17:22:21.4766667+00:00
Roddy Davidson 0 Reputation points
answered 2026-06-24T21:48:26.0666667+00:00
Ian Stevens-Estes 5 Reputation points
0 answers

Visio constantly misprinting pdfs

I have now had multiple Visio files experience this. On the day that I create the file, I will make my layout and print to pdf with no problem. However, when I reopen it on another day and make very slight edits it will suddenly start moving all the…

Microsoft 365 and Office | Visio | Other | Windows
asked 2026-06-24T21:47:08.6+00:00
Camp, Jim 0 Reputation points
0 answers

Weird SYNC HOLD appeared on Outlook Calendar

I am experiencing an Outlook calendar synchronization issue involving calendar items marked or labeled as “SYNC HOLD.” These items appear to be connected to a calendar-sync process, but they are not behaving as expected. Some events appear to be held,…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-06-24T21:45:27.6033333+00:00
Jeffrey 0 Reputation points
0 answers

Locked out of MFA for multiple tenants in Azure

I'm trying to get in contact with azure support for MFA issues. I am able to login to the primary account but some of the MS tenants associated with the id are requireing 2F authenication MFA and i need them reset . I reset the MFA for the primary tenant…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-24T20:28:06.0366667+00:00
Robert Birdsall 0 Reputation points
edited the question 2026-06-24T21:44:15+00:00
Chris Duong 9,420 Reputation points Microsoft External Staff Moderator
0 answers

Email rec'd that payment is due in July, but payment was made in March

My credit card statement in March of 2026 shows a charge of $108.24 made on 3-4 to MICROSOFT*MICROSOFT 36 MICROSOFT.COM WA I just rec'd an email stating that the payment will be taken out in July. I do not see the March payment on my Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-24T21:42:45.4366667+00:00
donna bane 0 Reputation points
1 answer

Retaining OneDrive Files When Moving Users to a New Family Plan

We currently have a Microsoft 365 Family Plan with several users who have files stored in their OneDrive. If we cancel that Family Plan and then add the same user (same email address) to a different Family Plan, will they retain access to all of their…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-06-24T21:07:47.29+00:00
Micah Schweitzer 0 Reputation points
answered 2026-06-24T21:42:30.9966667+00:00
EmilyS726 242.5K Reputation points Independent Advisor
0 answers

Need QR Code for Authenticator App but Stuck in MFA Loop

my MFA is not setup on my authenticator app. to set it up, i need to logging my onmicrosoft.com account. when i get to the security section its asking me for the code on the authenticator app - which is not setup. all the try other ways are not working…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-24T21:40:25.0666667+00:00
Justin 0 Reputation points
edited the question 2026-06-24T21:42:10.6766667+00:00
Clover-L 25 Reputation points Microsoft External Staff Moderator