31,309 questions
2 answers
Constant Freezes
Hello, I have a problem with often freezes while gaming that I forces me to shutdown my PC. Sometimes this happens as well when under no load and when the PC works in the background where it freezes. I checked the Event Viewer I have two errors always…
Windows for home | Windows 11 | Performance and system failures
asked 2026-05-03T15:10:26.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 28.999999999999996%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Mateusz Chmielewski
0
Reputation points
answered 2026-05-03T16:01:01.3966667+00:00
Sumit
43,786
Reputation points
Volunteer Moderator
2 answers
Word documents will not open
I cannot open any Word documents from my OneDrive. Interestingly I can open them on my laptop which is on same 365 package.
Microsoft 365 and Office | Word | Other | Windows
Microsoft 365 and Office | Word | Other | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
2,692 questions
asked 2026-05-03T15:26:11.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 53%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Anton Putter
0
Reputation points
answered 2026-05-03T16:00:34.07+00:00
EmilyS726
227.5K
Reputation points
Independent Advisor
1 answer
Authenticator
I’m getting an excessive amount of unauthorised authenticator sign-in requests. Like 30 times a day. I ignore them but it’s just seems very malicious and targeted. Anything I can do?
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,045 questions
asked 2026-05-03T15:58:18.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 85%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
R Chung
0
Reputation points
answered 2026-05-03T15:58:36.0733333+00:00
Q&A Assist
0 answers
microsoft 365 renewal
I updated my payment information, now i need help with renewing my license
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,181 questions
asked 2026-05-03T15:58:27.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 75%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBF%3C/text%3E%3C/svg%3E)
Barbara Facile
0
Reputation points
asked 2026-05-03T15:58:27.45+00:00
Barbara Facile
0
Reputation points
1 answer
Azure Sponsorship subscription not visible in my Subscriptions list after credit redemption
Hi everyone, I'd like to confirm the status of my Azure Sponsorship subscription, as I'm having trouble accessing it from my account. Background: I was informed that my sponsorship credits have been successfully redeemed under my co-founder Microsoft…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
53,565 questions
asked 2026-05-03T15:57:58.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 20%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Henry Hoang
0
Reputation points
answered 2026-05-03T15:58:23.7866667+00:00
Q&A Assist
2 answers
monthly paymenyt
i had a monthly subscription for 365 setup for autopay but i lost my wallet and had to order a new one. by the time it came in it was cancelled how do i get it back
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
24,461 questions
asked 2026-05-03T15:21:39.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 74%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
TiQuan Prater
0
Reputation points
answered 2026-05-03T15:56:53.2633333+00:00
DaveM121
871.8K
Reputation points
Independent Advisor
1 answer
Unable to create "alz" Management Group due to existing role assignments
I am trying to deploy the latest Platform Landing Zone to a development Tenant and it's failing when creating the root "alz" management group during the initial bootstrapping section. There was an "alz" management group back in 2022,…
Azure Role-based access control
Azure Role-based access control
An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.
1,127 questions
asked 2026-05-03T15:56:21.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 74%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Daniel Sliger
0
Reputation points
answered 2026-05-03T15:56:32.9666667+00:00
Q&A Assist
1 answer
my email has been blocked due to malicious activity regarding microsoft, i have tried several recovery attempts and all are unsuccesful how can i recover my account
My email has been blocked for week due to malicious activity according to Microsoft, i have filled the recovery form many times, and receive an unsuccessful response my account is still blocked.
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-03T15:53:22.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 26%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EED%3C/text%3E%3C/svg%3E)
Endri Dika
0
Reputation points
answered 2026-05-03T15:53:35.61+00:00
Q&A Assist
2 answers
I can't download Minecraft Education even though trying different alternative ways and official ways too.
I got a replacement for my computer as it was broken before, and I have went on software center whereas I've gotten Minecraft Education on my old computer, searched it up and didn't show any results. Then I decided to go on to the official minecraft…
Windows for home | Windows 10 | Install and upgrade
15,705 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 30%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
Account hacked
My email has been hacked, and the account locked. I have regained access to my information. But the account remains locked and I cannot for the life of me get a response from Microsoft after 1.5 weeks.
Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-03T15:49:31.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 73%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Adam Brittain
0
Reputation points
answered 2026-05-03T15:49:50.5633333+00:00
Q&A Assist
3 answers
I have install this update several times but every time showing same error
I have install this update several times but every time showing same error
Windows for home | Windows 11 | Windows update
14,777 questions
asked 2026-04-28T02:38:35.2566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 22%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
SANTU MAHATO
0
Reputation points
commented 2026-05-03T15:49:08.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lucus-V
6,570
Reputation points Microsoft External Staff
Moderator
3 answers
How to download an app on google play games
i want to download an app but i was told to turn on the feature in my manufacturers website
Windows for home | Windows 10 | Gaming
10,280 questions
asked 2026-04-27T23:14:48.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 98%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Abooluwa Adebambo
0
Reputation points
commented 2026-05-03T15:48:48.4733333+00:00
Lucus-V
6,570
Reputation points Microsoft External Staff
Moderator
1 answer
WHY DOES MY LAPTOP SHUT DOWN WHEN I REMOVE THE CHARGER
MY LAPTOP SHUTS DOWN WHENEVER I UNPLUG THE CHARGER
Windows for home | Windows 10 | Sleep and Power on, off
3,659 questions
asked 2026-05-03T15:46:36.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 89%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Paballo Mekayla Seakamela
0
Reputation points
answered 2026-05-03T15:46:52.7866667+00:00
Q&A Assist
1 answer
Unknown Administrator
My Surface Pro 7 was refurbished by Microsoft and, apparently, the technician made himself the Administrator. I have tried following instructions to change but keep hitting a point where Administrator sign-in is required. How can I get a technician to…
Windows for home | Windows 11 | Accounts, profiles, and login
9,008 questions
asked 2026-05-03T15:46:15.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 44%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Michelina LaForgia
0
Reputation points
answered 2026-05-03T15:46:28.1033333+00:00
Q&A Assist
1 answer
Unreachable site
Gent,le Microsoft I am Gaetani Giancarlo and I want to signal a problem: Sometime it happens that I cannot reach a site because I receive as message that it is not reachable. I don't know the reason of this error because , with other sites that i…
Windows for home | Other | Internet and connectivity
1,193 questions
asked 2026-04-30T14:50:51.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 17%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
GIANCARLO GAETANI
0
Reputation points
commented 2026-05-03T15:46:22.18+00:00
Lucus-V
6,570
Reputation points Microsoft External Staff
Moderator
4 answers
outlook wont let me sign into my imap server
Outlook wont let me connect to my IMAP server. it was working just fine then all of the sudden it would no longer connect. i removed the account and reinstalled and now cant even get it to communicate with the IMAP server. All settings have been…
Outlook | Windows | Classic Outlook for Windows | For home
31,465 questions
asked 2025-12-15T14:13:12.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 6%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Michael Travalent
0
Reputation points
answered 2026-05-03T15:46:11.2233333+00:00
Michael Travalent
0
Reputation points
3 answers
I scanned my device and has a virus, apparently windows defender quaritined it and now it is removed but am i safe? I'm increadibly worried.
I'm not the best with tech, am I safe?
Microsoft Security | Microsoft Defender | Other
Microsoft Security | Microsoft Defender | Other
Additional Microsoft Defender tools and services that provide security across various platforms and environments
525 questions
asked 2026-05-03T15:39:52.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 95%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWE%3C/text%3E%3C/svg%3E)
William Eggers
0
Reputation points
answered 2026-05-03T15:44:48.5633333+00:00
_AW_
67,216
Reputation points
Volunteer Moderator
1 answer
I cannot enter my new address in my Office profile
Office cannot verify my new address. I moved to 16 Nicols Way in Easthampton MA 01027. The application will not verify this address. Thank you Hugh Adams ******@comcast.net
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
16,299 questions
asked 2026-05-03T15:42:28.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 15%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHA%3C/text%3E%3C/svg%3E)
Hugh Adams
0
Reputation points
answered 2026-05-03T15:42:43.0633333+00:00
Q&A Assist
2 answers
Jewel Osco site will not allow me checkout and pay
Only on the Jewel Osco site I fill up my cart and when I get to the end it will not give me the option to check out. I used to be able to and I can use it on the cell phone app
Microsoft Edge | Website issues | Windows 11
Microsoft Edge | Website issues | Windows 11
Troubleshooting website display or functionality issues in Edge on Windows 11
1,475 questions
asked 2026-04-28T08:42:42.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 24%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sheila Marino
0
Reputation points
commented 2026-05-03T15:41:40.7866667+00:00
Lucus-V
6,570
Reputation points Microsoft External Staff
Moderator
1 answer
Unable to Launch Outlook for MAC
I shut down my MAC for over a week while travelling. Started it up and am unable to launch Outlook. Icon at bottom of screen turned grey when I clicked it. I get the following message: The application "Microsoft Outlook.app" can't be…
Outlook | MacOS | Legacy Outlook for Mac | For home
4,654 questions
asked 2026-05-03T15:40:59.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 16%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mark Smith
0
Reputation points
answered 2026-05-03T15:41:17.99+00:00
Q&A Assist