3,926 questions
1 answer
Why do my Xbox safety settings keep getting reverted?
Me and my parent account have recently wanted to change my Xbox safety and privacy settings, but when they are changed, after a few minutes they seem to revert back to one of two states. The first state is with some preferences set to Friends but others…
Windows for home | Other | Gaming
asked 2025-10-18T10:52:48.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 74%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Harry Crawford
0
Reputation points
commented 2026-06-21T11:36:40.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 40%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOB%3C/text%3E%3C/svg%3E)
Oscar Booth
0
Reputation points
0 answers
Title:Missing Credly Badge and Exam Voucher for AI Skills Fest 2026 (IT Pro Track)
Hello Microsoft Support Team, I am writing to request assistance with my missing rewards for the AI Skills Fest 2026. I successfully completed the "IT Pro - Save time with Azure Copilot" learning playlist to 100% completion on June 11, 2026. I…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
55,316 questions
asked 2026-06-21T11:20:46.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 1%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
Damanjit Kaur
0
Reputation points
edited the question 2026-06-21T11:36:08.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
20,070
Reputation points
Volunteer Moderator
4 answers
One of the answers was accepted by the question author.
Windows 11 23H2 → 25H2 upgrade fails with 0xC1900101-0x40017 during SECOND_BOOT
Windows 11 Pro 23H2 cannot be upgraded to Windows 11 25H2. The upgrade consistently fails with: 0xC1900101-0x40017 "The installation failed in the SECOND_BOOT phase with an error during BOOT operation." The installation reaches approximately…
Windows for home | Windows 11 | Windows update
15,065 questions
asked 2026-06-17T17:02:23.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 40%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Mario Kermiet
20
Reputation points
commented 2026-06-21T11:36:00.17+00:00
Mario Kermiet
20
Reputation points
0 answers
Azure DevOps - Managed Identity Linked Subscription not able to do role assignments
Hi. We have created a User Assigned Managed Identity (UAMI) in our Azure subscription and assigned it the following roles at the subscription scope: Contributor Role Based Access Control Administrator The Role Based Access Control Administrator…
Azure DevOps
1,498 questions
asked 2026-06-21T11:34:27.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 54%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Sumit Gaur
455
Reputation points
edited the question 2026-06-21T11:35:31.54+00:00
Sumit Gaur
455
Reputation points
2 answers
One of the answers was accepted by the question author.
complete failure of Microsoft word
What is going on? Is 365 incompatible to Windows 1? I downloaded it and it does not work so am uninstalling again! #Microsoft 365 and Office Word for Home Windows
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,224 questions
asked 2026-06-19T01:05:58.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 98%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
peter hofmann1
20
Reputation points
commented 2026-06-21T11:35:22.6166667+00:00
Stefan Blom
342.7K
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft Rewards account issue
Microsoft Rewards account issue lost points since upgrade
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
7,531 questions
asked 2026-06-21T11:00:38.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 69%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOS%3C/text%3E%3C/svg%3E)
Owen Stevens
0
Reputation points
answered 2026-06-21T11:35:04.93+00:00
Van S
23,970
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
Not able to reschedule my exam
Hi Learn Support, I was taking AZ-104 exam and suddenly it stops due to power outage. How can i reschedule my exam now when i click on check in exam link it says "Not Authorized". Please help.
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
55,316 questions
asked 2026-06-21T10:15:45.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 11%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGZ%3C/text%3E%3C/svg%3E)
Ghulam Zafeer
0
Reputation points
edited the question 2026-06-21T11:33:00.1433333+00:00
JuliaMarvin
20,070
Reputation points
Volunteer Moderator
1 answer
What plans are offered and how much do they cost
How do I see my current chat plan and how do I upgrade and what does it cost?
Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
305 questions
asked 2026-06-21T11:19:31.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 27%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jimmy Smith
0
Reputation points
commented 2026-06-21T11:30:14.4466667+00:00
Jimmy Smith
0
Reputation points
0 answers
Which version of Office or 365 do I need?
I'm replacing a Win 10 desktop with a version of Office Home and Business from 10 years ago! I have a new Win 11 laptop and have been sold MS 365 Personal. The hardware - great. The software - I think I have the wrong version, and my research tells me…
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,375 questions
asked 2026-06-21T11:29:51.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 44%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Steve Tayler
0
Reputation points
asked 2026-06-21T11:29:51.72+00:00
Steve Tayler
0
Reputation points
0 answers
Webapp network restrictions: Power Automate
Hi, Since last night, Power Automate has been unable to reach my web app. This doesn't work anymore? I added the configuration below, and it is working again now. Thank you
Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
9,930 questions
asked 2026-06-21T11:24:10.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 64%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Christophe Crekillie
0
Reputation points
edited the question 2026-06-21T11:29:38.6166667+00:00
Christophe Crekillie
0
Reputation points
0 answers
Hello Since the upgraded Micro soft reward program I have lost about £150 worth of points
Hello Since the upgraded Micro soft reward program I have lost about £150 worth of points
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
7,531 questions
asked 2026-06-21T10:30:25.46+00:00
Owen Stevens
0
Reputation points
edited the question 2026-06-21T11:25:40.3733333+00:00
Gérard Oomens
123.9K
Reputation points
Volunteer Moderator
1 answer
You have taken money out of my account without my authorisation. Please refund my money asap
You have taken money out of my account without my authorisation. Please refund £19.99 taken 21/6/26 . Reference number/ transaction id: 51PO4739HP786603D
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
8,375 questions
asked 2026-06-21T10:54:43.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 93%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEH%3C/text%3E%3C/svg%3E)
Emma hicks
0
Reputation points
answered 2026-06-21T11:25:06.6166667+00:00
Gérard Oomens
123.9K
Reputation points
Volunteer Moderator
2 answers
Word is not opening.
It gives me the spinning blue circle when I click on it but then stops and goes away - nothing happens. No error messge, no freezing - just ignores the event all together
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,224 questions
asked 2025-12-11T22:31:11.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 73%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIL%3C/text%3E%3C/svg%3E)
Ira Lee Bragg III
0
Reputation points
commented 2026-06-21T11:23:39.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 28.000000000000004%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
Roha Mustafa
0
Reputation points
1 answer
Windows Defender Security Intelligence Update Fails with Error 80240016 on Windows 11
Hello, Thank you for your response. I followed the suggested steps. I also ran DISM commands: DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /RestoreHealth The component store was reported as…
Windows for business | Windows Client for IT Pros | Devices and deployment | Install Windows updates, features, or roles
asked 2026-06-21T11:22:28.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 57.00000000000001%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
Vikrant Kumar Singh
20
Reputation points
answered 2026-06-21T11:22:55.84+00:00
AI answer
1 answer
Why is Recycle Bin renaming files you are trying to delete?
Windows 11 25H2 26200.8728 Release Preview I noticed this yesterday and it is still doing it today, has anyone else seen this? When you delete a file it goes to Recycle Bin. The file name there is correct. You go to delete it from the Recycle Bin and the…
Windows Insider program | Windows Insider preview | Files, folders, and storage
asked 2026-06-21T10:59:42.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 28.000000000000004%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK1%3C/text%3E%3C/svg%3E)
kirbster 1
105
Reputation points
answered 2026-06-21T11:22:38.9533333+00:00
Gérard Oomens
123.9K
Reputation points
Volunteer Moderator
1 answer
Transferring OFFICE to new laptop.
I have a few problems with my laptop and think it might be time to think about a new laptop. I have a full version of OFFICE 2019 - not '365'. Previously, from I remember you could down an installation file which you could then run on the new laptop to…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
19,778 questions
asked 2026-06-20T21:59:21.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 28.000000000000004%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
JMB JMB
0
Reputation points
edited the question 2026-06-21T11:18:17.02+00:00
Gérard Oomens
123.9K
Reputation points
Volunteer Moderator
2 answers
How to go from m365 child organiser role to adult family member after cancelling subscription and cannot renew it to disband family
I am an adult but entered my birth date incorrectly so MS thinks I am a child. MS did allow me to purchase a family M365 subscription in 2023, and I shared this with others. All was well until restrictions came into effect and now, I am facing all sorts…
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
919 questions
asked 2026-06-15T02:57:27.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 60%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJV%3C/text%3E%3C/svg%3E)
Johan Visser
0
Reputation points
commented 2026-06-21T11:10:52.8333333+00:00
Johan Visser
0
Reputation points
1 answer
BitLocker Recovery Key Lost – Associated Accounts Expired
I am writing to request assistance regarding a BitLocker recovery key issue on my laptop. Currently, my device is locked, and I am unable to access my critical data. In 2025, I experienced the same BitLocker recovery screen on my laptop and successfully…
Windows for home | Other | Recovery and backup
585 questions
asked 2026-06-21T11:10:29.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 74%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPL%3C/text%3E%3C/svg%3E)
Phuong Linh Le
0
Reputation points
answered 2026-06-21T11:10:47.99+00:00
AI answer
0 answers
Authenticator iOS app rearrange accounts name by alphabetical order
Hello Team, I’m writing to ask about sorting accounts alphabetically using the iPhone Authenticator app. It’s incredibly time-consuming to do it one account at a time by moving it from one spot to the other. Would it be possible to automate this…
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
14,645 questions
1 answer
i am stuck in parent console loop
the problem of again and again sign in Microsoft account
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
179 questions
asked 2026-06-21T11:08:43.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 96%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Daksh Dalal
0
Reputation points
answered 2026-06-21T11:09:18.7366667+00:00
AI answer