Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
17,066 questions
1 answer
2FA Lost Phone
I am the Global Administrator for our Microsoft 365 tenant and have lost my phone, which was my only registered MFA method. I am now locked out of my account and unable to access the Microsoft 365 admin portal. Please assist with the account recovery…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 21%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHI%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 49%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
1 answer
sound cutting in and out
my sound keeps cutting in and out and screen flashes when i have the audio on
Windows for home | Windows 11 | Performance and system failures
31,775 questions
asked 2026-06-24T21:10:12.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 7.000000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Jerry Melton
0
Reputation points
answered 2026-06-24T21:50:52.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
40,345
Reputation points
Independent Advisor
3 answers
Microsoft Account Verified But Still Locked
My 11 year old son uses an Xbox and I set up a Microsoft Account so he can play it as part of my Xbox Family. Last Thursday (19th March) he tried to enter gift card codes that were rejected for some reason. After that he was not able to sign into the…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,959 questions
asked 2026-03-26T17:22:21.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 60%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Roddy Davidson
0
Reputation points
answered 2026-06-24T21:48:26.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 84%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
Ian Stevens-Estes
5
Reputation points
0 answers
Visio constantly misprinting pdfs
I have now had multiple Visio files experience this. On the day that I create the file, I will make my layout and print to pdf with no problem. However, when I reopen it on another day and make very slight edits it will suddenly start moving all the…
Microsoft 365 and Office | Visio | Other | Windows
Microsoft 365 and Office | Visio | Other | Windows
A professional diagramming tool that helps users visualize complex information through easy-to-understand diagrams.
208 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 28.999999999999996%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECJ%3C/text%3E%3C/svg%3E)
0 answers
Weird SYNC HOLD appeared on Outlook Calendar
I am experiencing an Outlook calendar synchronization issue involving calendar items marked or labeled as “SYNC HOLD.” These items appear to be connected to a calendar-sync process, but they are not behaving as expected. Some events appear to be held,…
Outlook | Windows | Classic Outlook for Windows | For business
Outlook | Windows | Classic Outlook for Windows | For business
Using classic Outlook for Windows in business environments
29,616 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 87%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
0 answers
Locked out of MFA for multiple tenants in Azure
I'm trying to get in contact with azure support for MFA issues. I am able to login to the primary account but some of the MS tenants associated with the id are requireing 2F authenication MFA and i need them reset . I reset the MFA for the primary tenant…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
17,066 questions
asked 2026-06-24T20:28:06.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 47%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Robert Birdsall
0
Reputation points
edited the question 2026-06-24T21:44:15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 17%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECD%3C/text%3E%3C/svg%3E)
Chris Duong
9,420
Reputation points Microsoft External Staff
Moderator
2 answers
In Excel, find and return all locations in each month in outside a +/-5% value range.
What formula in excel with return all the locations in column A (A2:A22) for each month with values >5 (highlighted in green) and <-5 (red). Expecting nine (9) returns for June 2025. As always appreciate the help.
Microsoft 365 and Office | Excel | For business | Windows
Microsoft 365 and Office | Excel | For business | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
20,691 questions
asked 2026-06-24T13:35:13.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 35%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Dornan, Paul
65
Reputation points
commented 2026-06-24T21:43:06.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 94%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Dana D
90
Reputation points
0 answers
Email rec'd that payment is due in July, but payment was made in March
My credit card statement in March of 2026 shows a charge of $108.24 made on 3-4 to MICROSOFT*MICROSOFT 36 MICROSOFT.COM WA I just rec'd an email stating that the payment will be taken out in July. I do not see the March payment on my Microsoft…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
25,084 questions
asked 2026-06-24T21:42:45.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 42%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
donna bane
0
Reputation points
asked 2026-06-24T21:42:45.4366667+00:00
donna bane
0
Reputation points
1 answer
Retaining OneDrive Files When Moving Users to a New Family Plan
We currently have a Microsoft 365 Family Plan with several users who have files stored in their OneDrive. If we cancel that Family Plan and then add the same user (same email address) to a different Family Plan, will they retain access to all of their…
Microsoft 365 and Office | OneDrive | For home | Other
Microsoft 365 and Office | OneDrive | For home | Other
A Microsoft file hosting and synchronization service.
984 questions
asked 2026-06-24T21:07:47.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 78%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Micah Schweitzer
0
Reputation points
answered 2026-06-24T21:42:30.9966667+00:00
EmilyS726
242.5K
Reputation points
Independent Advisor
0 answers
Need QR Code for Authenticator App but Stuck in MFA Loop
my MFA is not setup on my authenticator app. to set it up, i need to logging my onmicrosoft.com account. when i get to the security section its asking me for the code on the authenticator app - which is not setup. all the try other ways are not working…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
17,066 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 23%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
2 answers
The new onenote failed to load image in the table, while the previous version works well
Microsoft 365 and Office | OneNote | For business | Windows
Microsoft 365 and Office | OneNote | For business | Windows
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
2,076 questions
asked 2026-06-23T17:09:56.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 98%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
Yongli Shan
0
Reputation points
commented 2026-06-24T21:39:46.6966667+00:00
Chris Duong
9,420
Reputation points Microsoft External Staff
Moderator
0 answers
I jusst got a charge
I just got a charge for this and I did not do it. How do i get refunded? Please help
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
25,084 questions
asked 2026-06-24T21:39:41.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 10%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEJ%3C/text%3E%3C/svg%3E)
Elizabeth Jansen
0
Reputation points
asked 2026-06-24T21:39:41.3066667+00:00
Elizabeth Jansen
0
Reputation points
1 answer
Azure AI Search SharePoint Online indexer returns generalException on datasource validation — all prerequisites completed
We are getting a generalException error every time we attempt to create a SharePoint Online indexer in Azure AI Search. The error provides no useful detail. Environment: Azure AI Search service: Standard S1 tier, Australia East SharePoint site:…
Azure AI Search
Azure AI Search
An Azure search service with built-in artificial intelligence capabilities that enrich information to help identify and explore relevant content at scale.
1,568 questions
asked 2026-06-24T21:39:18.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 68%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EER%3C/text%3E%3C/svg%3E)
Elliot Rope
0
Reputation points
answered 2026-06-24T21:39:33.7+00:00
AI answer
1 answer
Opening games changes display settings.
When I open games, my display settings change brightness, gamma, and contrast. Making my black and white balances completely off, creating blocky artifacts in shading and areas with light are way too bright to even make out any detail. I've set all of my…
Windows for home | Windows 11 | Settings
9,809 questions
asked 2026-06-24T20:51:32.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 66%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOB%3C/text%3E%3C/svg%3E)
Osh Boh
0
Reputation points
answered 2026-06-24T21:37:47.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 66%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
Jobelle ann Candelaria
495
Reputation points
Independent Advisor
0 answers
Removed the device with my windows key before a new install.
I was having problems with a new installation of windows and removed my old device before I activated on a new install. Now i can't activate anymore. Already tried the support but there was nothing he could do. So I just lost my key because i clicked on…
Windows for home | Windows 11 | Licensing and activation
4,905 questions
asked 2026-06-24T21:37:16.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 79%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mauricio Strider Villar
0
Reputation points
asked 2026-06-24T21:37:16.48+00:00
Mauricio Strider Villar
0
Reputation points
1 answer
Windows 11 pro: product key
Hy! How can I find the "windows 11 pro" product key in this computor? This is a Lenovo V15 G4 IRU and in the last days it swich off several times. I'm think that in a near future I'll probably have to reinstall the operating system, and by that…
Windows for home | Other | Licensing and activation
140 questions
asked 2026-06-24T16:42:18.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 46%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Rui Soares
0
Reputation points
commented 2026-06-24T21:36:54.09+00:00
Rui Soares
0
Reputation points
1 answer
Older version on Microsoft office
Need to download Microsoft office on imac running Big Sur
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,275 questions
asked 2026-06-24T21:01:10.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 71%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAW%3C/text%3E%3C/svg%3E)
Anthony Wilkins
0
Reputation points
answered 2026-06-24T21:36:33.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIB%3C/text%3E%3C/svg%3E)
Ivan B
114.8K
Reputation points
Independent Advisor
2 answers
A Roblox Bug that had occurred this month is hard to fix, I need help
I Play Roblox on Microsoft store, I use a laptop and I use the touchscreen controls to play Roblox, but recently, this bug came and it has caused a lot of stuff to happen, and this has occurred with many games on Roblox, the first thing that happens is…
Windows for home | Windows 11 | Gaming
5,059 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 92%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
0 answers
how to bypass parental controls
i have parental controls on my computer but i want to remove or bypass the app blocks. i am not an admin
Windows for home | Windows 11 | Family and online safety
830 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 17%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMY%3C/text%3E%3C/svg%3E)
0 answers
Cannot access business verification flow — portal broken during May 29 migration, 90-day window expiring
I signed up for Azure startup credits (self-service path, no investor code) approximately 83 days ago and received my initial $1,000 in credits on an Azure Sponsorship subscription. My 90-day business verification window to unlock the additional $4,000…
Azure | Azure Startups
Azure | Azure Startups
Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
1,431 questions
asked 2026-06-24T21:34:05.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 69%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Josh Hoffman
0
Reputation points
asked 2026-06-24T21:34:05.8433333+00:00
Josh Hoffman
0
Reputation points