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Locked out of Microsoft 365 tenant due to lost Authenticator app – sole global admin

Hello, I urgently need help recovering access to my Microsoft 365 tenant. Tenant domain: nmahajanca.onmicrosoft.com Admin account: ******@nmahajanca.onmicrosoft.com Issue: My phone was formatted about 3 months ago, which erased all accounts from the…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-23T11:11:19.5133333+00:00
Nitin Mahajan 0 Reputation points
answered 2026-06-23T13:41:19.83+00:00
Demi-N 18,400 Reputation points Microsoft External Staff Moderator
1 answer

I had a hardware change

I recently had to change my motherboard because the previous one shorted out. I upgraded from a B450 to a B550 (both Asus products) and now my Windows 10 with Extended Service is cancelled. When I run the Troubleshooter it tells me to purchase an new…

Windows for home | Windows 10 | Licensing and activation
asked 2026-06-23T03:00:12.57+00:00
sam moss 1 Reputation point
commented 2026-06-23T13:41:19.47+00:00
Neil D 33,505 Reputation points Volunteer Moderator
1 answer

My Microsoft Account was Taken Down/Stolen due to a Hacker

A couple weeks ago, my system was compromised due to a virus I quickly removed. However, someone managed to get control of my Microsoft and Xbox account, changed the Log in Email and Password, and has somehow managed to Completely Remove my old…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-22T16:08:31.0966667+00:00
Cyber_Leader4321 0 Reputation points
edited an answer 2026-06-23T13:40:57.7533333+00:00
Ian-T 7,770 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

Speakers and microphone stopped working/ Fixed! had to uninstall drivers and reinstall

Started my computer today and can not access my microphone or speakers

Windows for home | Windows 11 | Devices and drivers
asked 2026-06-23T12:50:23.63+00:00
Tracey Chamberlain 0 Reputation points
edited the question 2026-06-23T13:40:40.12+00:00
Tracey Chamberlain 0 Reputation points
1 answer

Outlook inbox error

Hi. I am just wondering if anyone has come across this problem with a user in browser version of Outlook. When clicking on an email in the inbox, it will not open and instead it shows this error. There is no problem with the internet connection as all…

Outlook | Web | Outlook on the web for business | Email
asked 2026-06-23T11:02:18.3633333+00:00
S Swallow 0 Reputation points
commented 2026-06-23T13:40:31.42+00:00
Rin-L 21,775 Reputation points Microsoft External Staff Moderator
1 answer

FSlogix not working with Entra ID only identity. All settings are there but it keeps failing

Followed the steps in technet article. COnfigured Windows ACLs and RBAC for users as well as session hosts on shares. [02:19:04.061][tid:00000d38.00001f8c][INFO] Configuration Read (DWORD):…

Azure Virtual Desktop
Azure Virtual Desktop

A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.

2,125 questions
asked 2026-05-30T02:23:52.1233333+00:00
Nikhil 0 Reputation points
commented 2026-06-23T13:40:25.6733333+00:00
Nikhil 0 Reputation points
1 answer

How can I get access to my hotmail?

I am not sure why outlook is using my gmail and not my hotmail it appears I am getting mail but my mail won't send. Your help system is inadequate all it does is loop you into constant non-resolution.

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-06-19T18:54:16.0666667+00:00
Wendy E 0 Reputation points
commented 2026-06-23T13:40:22.52+00:00
Victor1-V 9,385 Reputation points Microsoft External Staff Moderator
0 answers

icons have disappeared from desktop

My desktop icons have disappeared. I need to restore desktop icons

Windows for home | Other | Desktop, Start, and personalization
asked 2026-06-23T13:40:19.14+00:00
✞ .steve 0 Reputation points
1 answer

AI SkillsFest Credly Bagde not recieved since June 19 has passed.

Hi, I completed an eligible AI Skills Fest 2026 featured playlist and submitted the voucher claim form before the June 12 deadline (11:59 PM). I haven’t yet received the Credly badge email (expected by June 19) or the Pearson voucher email (expected…

Community Center | Not monitored
asked 2026-06-23T13:22:13.6+00:00
Bella Segun 0 Reputation points
commented 2026-06-23T13:38:53.08+00:00
Bella Segun 0 Reputation points
2 answers

Update KB5094126 breaks sleep mode

I just find this incredible the latest update once again breaks sleep mode. This has not been a good year for PV/QA at msft. In January an update did the same thing. I believe that was KB5074109. It was then fixed a month later. Then in March an…

Windows for home | Windows 11 | Sleep and Power on, off
asked 2026-06-12T12:25:30.4466667+00:00
Paul in PSL 10 Reputation points
commented 2026-06-23T13:38:40.7433333+00:00
Paul in PSL 10 Reputation points
0 answers

My account was hacked

When I try and login to my account now, it says the account does not exist, so when I try to follow the process on the support website, it tells me that the account is locked and to sign in to unlock it but the account does not exist. I have the previous…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-23T13:08:48.05+00:00
Oscar Best Tellez 0 Reputation points
edited the question 2026-06-23T13:38:31.17+00:00
Gérard Oomens 124K Reputation points Volunteer Moderator
1 answer

MY PLACES BING MAPS

With the new beta the MY PLACES section with saved collections of addresses and your home address is nowhere to be found. We use this every day for route planning our trucks. Where is the MY PLACES feature with the new BETA? Makes no sense when these…

Bing | Other
Bing | Other

Miscellaneous topics that do not fit into specific categories.

1,473 questions
asked 2025-07-10T18:38:04.5266667+00:00
KURT WAGNER 65 Reputation points
commented 2026-06-23T13:38:26.0466667+00:00
Steve Gary 0 Reputation points
1 answer

Azure Artifact Signing: Certificate profile creation fails with ResourceOperationFailure

I am trying to create a certificate profile in an Azure Artifact Signing account, but the operation fails after being accepted/started. Service: Azure Artifact Signing / Microsoft.CodeSigning Scenario: Creating a certificate profile under an Artifact…

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

901 questions
asked 2026-06-17T14:46:13.3266667+00:00
Nicholas Sumrak 0 Reputation points
answered 2026-06-23T13:38:25.6766667+00:00
Sina Salam 30,246 Reputation points Volunteer Moderator
0 answers

My outlook Kalender shows Appointments from other Users

After i recovered some deleted Items from my Outlook Deleted Items folder , i have strange Problem. My outlook Kalender show Meetings of other Team Members . I cnnot Edit those Meetings but they are shown in MY Kalender

Outlook | Web | Outlook.com | Calendar
asked 2026-06-22T11:15:13.42+00:00
Rujuta Dandekar 0 Reputation points
commented 2026-06-23T13:37:30.31+00:00
Hornblower409 9,975 Reputation points
3 answers

Repeat same Macro for all sheets in same cell

hello I have made one macro to insert the formula in sheet S1 in cell F6. This is same from F6 to the end of F column. This macro is shown below is well working Now --> I do have the sheet from S2, S3, S4.....S 150 I want --> to repeat the same…

Microsoft 365 and Office | Excel | For business | Other
asked 2026-06-23T12:19:38.43+00:00
Chaturvedi, Santosh 80 Reputation points
commented 2026-06-23T13:37:13.1966667+00:00
Chaturvedi, Santosh 80 Reputation points
1 answer

New Outlook software issues

New Outlook has stopped working yesterday. Can not access emails or folders within New Outlook. The old classic version works but I cannot access data from New Outlook. What do I need to do to recover data?

Outlook | Windows | New Outlook for Windows | For home
asked 2026-06-23T10:57:09.28+00:00
Robert Cooper 0 Reputation points
answered 2026-06-23T13:37:10.8733333+00:00
TaoLi 88,670 Reputation points Independent Advisor
1 answer

How do I add storage for my share point?

How do I add storage for my share point? I received the Email - that my Sharpoint is out of storage and I used 1094.21 of 1094 Current usage is 1094.21 GB out of 1094 GB. I have a business / work account MCA I am the admin. I want to purchase another 1…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-23T12:58:44.39+00:00
Michael Tidwell 0 Reputation points
edited an answer 2026-06-23T13:36:33.82+00:00
Tamara-Hu 16,610 Reputation points Microsoft External Staff Moderator
0 answers

can't delete word documents

I am using a laptop with Windows 11, and use 'word' app and can't find a way to delete word documents. Help anyone?

Microsoft 365 and Office | Office Online Server
asked 2026-06-23T13:32:35.6833333+00:00
leila klasse 0 Reputation points
edited the question 2026-06-23T13:36:31.01+00:00
Jack-Bu 6,775 Reputation points Microsoft External Staff Moderator
1 answer

Been getting hardware errors on windows, but works fine on linux. What is wrong based on this debug log?

As title says. ryzen 7 5800x3d tuf gaming b550 plus wifi II radeon rx 7800xt corsair 1000w ps BUGCHECK_CODE: 124 BUGCHECK_P1: 0 BUGCHECK_P2: ffffd08c62670020 BUGCHECK_P3: bea00000 BUGCHECK_P4: 108 FILE_IN_CAB: …

Windows for home | Other | Performance and system failures
asked 2026-06-23T13:01:45.9533333+00:00
Lappland 0 Reputation points
answered 2026-06-23T13:35:03.2466667+00:00
David-M 115.8K Reputation points Independent Advisor
2 answers

How to link an Excel for Mac file to a a Word for Mac file?

I am a Microsoft 365 subscriber. I have been trying to create a hyperlink in my Word for Mac file that links to my Excel for Mac file and opens it. I keep getting "Microsoft Office Poetential Security Concern" pop ups and when I click…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-06-22T13:21:00.4766667+00:00
Don Carson 0 Reputation points
answered 2026-06-23T13:34:08.53+00:00
IGYQ 19,770 Reputation points Independent Advisor