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Getting to a Human on the Phone at Microsoft

Anyone have any suggestions for how to get to a Human and not an AI at Microsoft to try and solve the issues I am having. It took 6 tries for the AI to finally get my email correct, then tells me it can not help me and hangs up.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-22T18:27:00.13+00:00
Jonathan Wills 0 Reputation points
commented 2026-06-22T19:35:01.9166667+00:00
Jonathan Wills 0 Reputation points
1 answer

Bsod erreur bugcheck

Bonjour à vous, suite à votre aide et plusieurs test nous avons reussi à stopper les différents plantage de la machine voir lien du forum : https://learn.microsoft.com/en-us/answers/questions/5918305/bugcheck-erreur-1001-bsod Malheureusement nous avons…

Windows for home | Windows 10 | Performance and system failures
asked 2026-06-22T18:11:04.4866667+00:00
Man WOn 65 Reputation points
edited a comment 2026-06-22T19:34:40.1866667+00:00
Man WOn 65 Reputation points
0 answers

Submission Process

I'm having trouble submitting. Please help me; my username keeps getting rejected. submitting.

Community Center | Not monitored
asked 2026-06-22T17:24:21.35+00:00
Mia Usman 0 Reputation points
edited the question 2026-06-22T19:34:30.83+00:00
Gérard Oomens 123.9K Reputation points Volunteer Moderator
1 answer

Word 2021 What happened to thumbnail view inside side-by-side?

It is gone now, but it was there when I first installed my retail version of Office 2021. It was very helpful, and it is not the same as view multiple pages in vertical mode. It looked like a waffle icon that took the side by side view and spread out the…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-06-21T20:07:38.1733333+00:00
Swan Starling 0 Reputation points
commented 2026-06-22T19:34:12.9933333+00:00
Stefan Blom 342.8K Reputation points MVP Volunteer Moderator
4 answers

No option to delete calendar group in Outlook

How do I remove unwanted groups that have appeared in my Outlook under both mail and calendar. When right click on them, there does NOT appear any delete option.

Outlook | Windows | New Outlook for Windows | For home
asked 2026-06-09T13:33:03.07+00:00
Mike Bernardo 30 Reputation points
edited a comment 2026-06-22T19:33:46.15+00:00
Mike Bernardo 30 Reputation points
2 answers

Publisher alternative in 2026

It appears that the previous question was never answered by Microsoft. I upgraded to Office365 a year ago. This package that I entered into a contract with Microsoft to purchase included MS Publisher. Either Microsoft needs to keep Publisher alive, or…

Microsoft 365 and Office | Publisher | For home
asked 2026-03-14T22:03:37.9066667+00:00
James Burr 10 Reputation points
commented 2026-06-22T19:33:06.81+00:00
MGP 10 Reputation points
2 answers

How to stop Windows 11 pc from freezing

My Windows 11 pc freezes causing me to lose work in progress

Windows for home | Windows 11 | Performance and system failures
asked 2026-06-22T18:50:08.92+00:00
Sheila Graham 0 Reputation points
answered 2026-06-22T19:32:32.97+00:00
Ron Ryan Arambulo 0 Reputation points Independent Advisor
0 answers

When should I expect my voucher

I finished the challenge before the deadline despite what your leaderboard shows. I found that your leaderboard only updated 2 or 3 times during the challenge. It shows me finishing 56 modules when I actually finished all 58 modules. I completed the…

Community Center | Not monitored
asked 2026-06-22T19:20:53.4966667+00:00
Foote, Brian 0 Reputation points
edited the question 2026-06-22T19:31:46.4533333+00:00
Gérard Oomens 123.9K Reputation points Volunteer Moderator
0 answers

Your organization’s policies are preventing us from completing this action for you

How do I fix Microsoft Outlook Classic Your organization’s policies are preventing us from completing this action for you.

Microsoft 365 and Office | Other
asked 2026-06-22T19:30:34.76+00:00
David Spensley 0 Reputation points
2 answers

My laptop doesn't "see" my home internet, but sees others available around me. How do i fix this?

My laptop won't connect to my home internet, because my internet is not in the available list. But it "sees" other available options around me. It's only the laptop; there's no issue connecting phones or other laptops. Just this specific…

Windows for home | Other | Internet and connectivity
asked 2026-06-22T18:53:00.6866667+00:00
Mary Bixler 0 Reputation points
answered 2026-06-22T19:27:50.2166667+00:00
Ferdinand Nanalig 30,690 Reputation points Independent Advisor
0 answers

GroupMe negative red number

GroupMe will not accept my post, negative red number in window

GroupMe | SMS messaging
GroupMe | SMS messaging

A feature that allows users in the U.S. to participate in GroupMe chats via standard text messages, without needing the app or internet access.

11 questions
asked 2026-06-22T19:27:14.5333333+00:00
Richard Balogh 0 Reputation points
1 answer One of the answers was accepted by the question author.

Is it safe to delete WindowsApps.tmp folder?

Hey everyone, I had a few unsuccessful attempts with System Restore last day, and it left AppsxStaging and WindowsApps.tmp folders behind, taking ~12GB of storage. I cleared all restore points, made a new one, and restored to that. The AppsxStaging…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-06-21T23:18:20.7366667+00:00
amirms76 20 Reputation points
commented 2026-06-22T19:26:40.3133333+00:00
amirms76 20 Reputation points
2 answers

How to disable the "Thank You" pop-up when reporting a Phishing email

I get about half a dozen Phishing emails a day, most are received overnight, so every morning I have to report more of them as Phishing. Today when I did that, I got TWO pop ups, the first was a message telling me what reporting a phishing email is…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-16T18:35:47.7866667+00:00
Chris Womack 0 Reputation points
commented 2026-06-22T19:25:20.0233333+00:00
Ryan-N 13,855 Reputation points Microsoft External Staff Moderator
2 answers

I would like to cancel subscription to Microsoft 365 and get a refund of my most recent renewal

I have been auto renewing Microsoft 365 for several years due to laziness and not being notified of the new annual charge in advance of the billing. I have not used the service for several years and haven’t downloaded any renewals. I use Apple products…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-06-22T18:39:40.54+00:00
Bruce Berkowitz 0 Reputation points
answered 2026-06-22T19:25:13.52+00:00
paulr0511 45,700 Reputation points Independent Advisor
1 answer

Email thread not showing when forwarding/ replying

Version 16.110 (26061317) forwarding or replying to emails the thread is blank on legacy, I cant get used to the new version ive tried force quit and restart of the Mac, neither work when will this issue be fixed

Outlook | MacOS | Legacy Outlook for Mac | For business
asked 2026-06-22T18:54:48.1366667+00:00
J P Wharton 0 Reputation points
answered 2026-06-22T19:24:40.8966667+00:00
Lia V 7,040 Reputation points Microsoft External Staff Moderator
1 answer

Mail merge with a regular email and to also attach a certificate made on Word

Hello, So for my job I am trying to create a mail merge and I have a list on excel where I need to create certificate letters for individuals who attended a workshop, and than I need it to automatically take those certificates and attach it to separate…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-06-22T16:33:39.05+00:00
Quiles, Jesenya 0 Reputation points
edited an answer 2026-06-22T19:24:37.8933333+00:00
Hendrix-C 17,580 Reputation points Microsoft External Staff Moderator
1 answer

Organizer of Meeting and I can't see the meeting or cancel it

I created a meeting on outlook and tried to cancel it. Now it doesn't show up on my calendar but it shows up on everyone else's. I need to cancel it but no matter if people forward it back to me or I try to open it other ways I still never get the owner…

Outlook | Web | Outlook on the web for business | Calendar
asked 2026-06-17T14:16:21.0933333+00:00
Scott Anderson 0 Reputation points
commented 2026-06-22T19:24:36.0533333+00:00
Ryan-N 13,855 Reputation points Microsoft External Staff Moderator
1 answer

Production Latency Issue – Elevated Azure AI Search Query Latency from AKS (Request for Investigation + Call)

Description We are observing consistently elevated query latency when calling our Azure AI Search service from our production AKS environment, compared to local testing. This is impacting production performance, and we would like assistance investigating…

Azure AI Search
Azure AI Search

An Azure search service with built-in artificial intelligence capabilities that enrich information to help identify and explore relevant content at scale.

1,565 questions
asked 2026-06-22T19:13:18.65+00:00
Sreshta Talluri 0 Reputation points
commented 2026-06-22T19:23:57.83+00:00
Anshika Varshney 13,675 Reputation points Microsoft External Staff Moderator
6 answers One of the answers was accepted by the question author.

What's the best replacement for microsoft publisher?

I produce 60 page newsletters on publisher currently, what is the best replacement?

Microsoft 365 and Office | Publisher | For home
asked 2026-04-09T10:49:57.93+00:00
Audrey Turner 40 Reputation points
commented 2026-06-22T19:23:52.45+00:00
SC 0 Reputation points
1 answer

Windows Server 2025 Share Issue

I have two new Windows Server 2025 machines (Server A and Server B) deployed within the same network segment as other servers running Windows Server 2019 (Server C and Server D). From Server A and Server B, I can successfully access shared folders on…

Windows for business | Windows Server | Networking | Network connectivity and file sharing
asked 2026-06-22T19:17:14.84+00:00
Sunil Cupid 0 Reputation points
answered 2026-06-22T19:23:33.8+00:00
Marcin Policht 93,120 Reputation points MVP Volunteer Moderator