Frequently asked questions about Troubleshooting Power BI subscriptions

The Subscribe option is missing or greyed out.

Contact your Power BI administrator or IT help desk

• If you can’t use the subscription feature, contact your Power BI administrator, or IT help desk. Your organization might disable this feature, generally or specifically for external users, or a maximum subscriber limit might be reached.

• Your organization may configure certain settings in Microsoft Entra ID that limit the ability to use email subscriptions in Power BI. These limitations include, but aren't limited to, having multifactor authentication or IP range restrictions when accessing resources.

You're an internal guest user.

You have an account in the organization's Microsoft Entra directory, but you only have guest-level access in that organization.

You reached the maximum of 24 subscriptions

There's a limit of 24 subscriptions per Power BI report or dashboard. You can provide unique recipients, times, and frequencies for each subscription. Paginated reports don't have this limit.

I set up a subscription but am not receiving the subscription emails.

Account or license issues

A subscription ends if the Power BI Pro or Premium Per User (PPU) license expires, the report or dashboard is deleted by the owner, or the user account used to create the subscription is deleted.

Email issues

• To avoid subscription emails going to your spam folder, add the Power BI email alias (no-reply-powerbi@microsoft.com) to your contacts. If you're using Microsoft Outlook, right-click the alias and select Add to Outlook contacts.

• Subscriptions may fail on reports or dashboards with extremely large images due to email size limits.

• Make sure that your User Principal Name (UPN) can receive emails.

• Though you have a Power BI Pro or Premium Per User (PPU) license, you may not have a Microsoft Exchange license. If not, your Microsoft Entra account might not have an email, or alternate email address specified. In this case, though the subscription appears to go out, you never receive a copy. If your Power BI admin assigns an email address, Power BI synchronizes the update the next time you sign in, and uses that email address for the subscription.

• If you have an alternate email address but no primary, Power BI uses that to deliver the subscription.

Admin portal settings

• If your admin enables the tenant setting for Block Public Internet Access, then email subscriptions with full report attachment (FRA) or report preview aren't delivered.

If the links in your email (to the content) stop working, it may be that the content was deleted. In the email, beneath the screenshot, you can look to see if you subscribed yourself or if someone else subscribed you. If someone else, ask that coworker to either cancel the emails or resubscribe you.

The email and snapshot use the language set in Power BI settings (see Supported languages and countries/regions for Power BI). If Default (browser language) is selected, Power BI uses U.S. English as a fallback for your subscription. To avoid using U.S. English, set your language preference to a specific language. To see or set your language preference, select the cog icon  > Settings > General > Language.

You receive your subscription email, open the dashboard, and notice that one or more tiles are missing

Too many dashboard tiles

Dashboards with more than 25 pinned tiles, or four pinned live report pages, may not render fully in subscription emails sent to users. We suggest that you contact the dashboard designer and ask them to reduce pinned tiles to less than 25 and pinned live reports to less than four to ensure that the email renders correctly.

Tile type not supported

For dashboard subscriptions, certain types of tiles aren't yet supported. These tiles include: streaming tiles, video tiles, custom web content tiles.

You notice that your subscription emails aren't being delivered as expected.

Periods of peak demand

The time you set your subscription to begin is when the subscription starts to process. Once the report processing is complete, the subscription is queued and sent to the e-mail recipients. At times of peak demand, you may see a delay, but not more than 15 minutes. On rare occasion, it may take up to 30 minutes, but should never exceed 60 minutes. If you experience a longer delay, ensure that the address no-reply-powerbi@microsoft.com is on the safe sender list. Another recommendation is to run your data refresh and email subscriptions at different times to ensure timely delivery. If the issue persists, contact your Power BI administrator, or IT help desk for assistance.

Email software is blocking delivery

Another possibility is that your email software is blocking the Power BI sender. To avoid subscription emails going to your spam folder, add the Power BI email alias (no-reply-powerbi@microsoft.com) to your contacts. If you're using Microsoft Outlook, right-click the alias and select Add to Outlook contacts.

I'm not receiving subscription emails each time my data refreshes.

Check the Frequency setting for your subscription

Subscriptions set to After Data Refresh for the report or dashboard only send an email after the first scheduled refresh on that day.

Your data uses a live connection

For your reports with live connections, for example, a live connection to Analysis Services, Power BI checks the Analysis Services instance for changes. If you have the subscription set to run after data refreshes, it runs the first time the Power BI service detects a change in your on-premises model. Power BI checks every hour for a change in the Analysis Services data model, to determine when to send the subscription.

I'm not getting subscription emails because my data isn't refreshing

You are able to refresh the report page but not the dataset. Only the dataset owner can manually refresh a dataset. To look up the owner name of the underlying datasets, open the report and select the dropdown from the menu bar.

There's a limit to the number of subscribers for one report or dashboard. After you pass 200 subscribers, you may encounter issues with delivery. To reduce the number, use group email aliases instead. Each email alias counts as one subscriber.

You may get an error message that the report has more than 20 pages even though your view of the report shows less than 20. One reason for this is that the report designer hid pages in the report. When Power BI counts the report pages, it includes hidden pages in that count.

You can choose to give subscription recipients access to open and view the content in Power BI by selecting Permission to access the report or dashboard in Power BI and whether to include a link to this content by selecting Link to report or dashboard in Power BI.

Recipients don't have access to the report or dashboard

If you choose to include a link, ensure that all users also have access to the content. Subscribed users receive report attachments, with data based on your permissions.

I removed access for others, but they can still open the report or dashboard

Clearing the Permission to access the report/dashboard in Power BI option doesn't revoke access for users who are granted access this report in the Power BI service (app.powerbi.com). To remove access, see Manage permissions to a dashboard and see Manage permissions to a report.

If you have the Power BI app installed, this is expected behavior

When you receive the subscription email, it includes a link to Go to report or dashboard. On mobile devices with Power BI apps installed, selecting this link launches the app (as opposed to the default action of opening the report or dashboard on the Power BI website).

The full report attachment feature is available for reports that meet the following four conditions. Any existing subscriptions with full reports as attachments that don't meet these conditions are disabled and you receive an email explaining the error.

• They're in an upgraded workspace with Power BI Premium or Premium Per User.
• The report has fewer than 20 pages (see this description of this issue).
• The attachment file is under 25 MB in size.
• You aren't an owner of the report.

Subscriptions use the export feature to render the report in the desired format. Export of reports are limited to 60 minutes, the life of the users' access token.

There are certain Power BI features that don't work when using the subscription feature.

• For dashboard subscriptions, if any tiles have row level security (RLS) applied, those tiles don't display.

• Dataset refresh operations using an XMLA endpoint.

• For dashboard subscriptions, certain types of tiles aren't yet supported. These tiles include: streaming tiles, video tiles, custom web content tiles.

• Certain Power BI visuals aren't supported. When you subscribe to a report containing these visuals, they display an error symbol.

• Power BI custom visuals. The exception is those Power BI custom visuals that are certified.
• ESRI ArcGIS visuals
• R visuals
• Power Apps visuals
• Python visuals
• Power Automate visuals
• The Paginated report visual
• Visio visuals

Next steps

• Share Power BI dashboards and reports with coworkers and others
• How should I collaborate on and share dashboards and reports?
• Share a filtered Power BI report
• Questions? Try the Power BI Community