Study guide for Exam MS-721: Collaboration Communications Systems Engineer

  • Article

Purpose of this document

This study guide should help you understand what to expect on the exam and includes a summary of the topics the exam might cover and links to additional resources. The information and materials in this document should help you focus your studies as you prepare for the exam.

Useful links Description
Review the skills measured as of April 23, 2024 This list represents the skills measured AFTER the date provided. Study this list if you plan to take the exam AFTER that date.
Review the skills measured prior to April 23, 2024 Study this list of skills if you take your exam PRIOR to the date provided.
Change log You can go directly to the change log if you want to see the changes that will be made on the date provided.
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Certification renewal Microsoft associate, expert, and specialty certifications expire annually. You can renew by passing a free online assessment on Microsoft Learn.
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Exam sandbox You can explore the exam environment by visiting our exam sandbox.
Request accommodations If you use assistive devices, require extra time, or need modification to any part of the exam experience, you can request an accommodation.
Take a free Practice Assessment Test your skills with practice questions to help you prepare for the exam.

Updates to the exam

Our exams are updated periodically to reflect skills that are required to perform a role. We have included two versions of the Skills Measured objectives depending on when you are taking the exam.

We always update the English language version of the exam first. Some exams are localized into other languages, and those are updated approximately eight weeks after the English version is updated. While Microsoft makes every effort to update localized versions as noted, there may be times when the localized versions of an exam are not updated on this schedule. Other available languages are listed in the Schedule Exam section of the Exam Details webpage. If the exam isn't available in your preferred language, you can request an additional 30 minutes to complete the exam.

Note

The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.

Note

Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.

Skills measured as of April 23, 2024

Audience profile

As a candidate for this exam, you’re responsible for planning, deploying, configuring, maintaining, and troubleshooting:

  • Microsoft Teams Phone

  • Meetings

  • Personal and shared space devices, including Teams Rooms and Microsoft Surface Hub

As a collaboration communications systems engineer, you have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. You’re proficient in managing and monitoring Teams Phone, meetings, and certified devices by using:

  • Microsoft Teams admin center

  • PowerShell

  • Microsoft Teams Rooms Pro Management portal

  • Microsoft Call Quality Dashboard

You deploy and configure Teams Phone with Public Switched Telephone Network (PSTN) connectivity through:

  • Teams Calling Plans

  • Operator Connect

  • Teams Phone Mobile

  • Direct Routing

You work with:

  • Teams administrators

  • Microsoft identity and access administrators

  • Microsoft 365 administrators

  • Owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers

Skills at a glance

  • Plan and design collaboration communications systems (25–30%)

  • Configure and manage Teams meetings, webinars, and town halls (15–20%)

  • Configure and manage Teams Phone (25–30%)

  • Configure and manage Teams Rooms and devices (25–30%)

Plan and design collaboration communications systems (25–30%)

Plan and design Teams meetings

  • Plan and design Teams meeting policies and settings

  • Plan for PSTN audio conferencing

  • Plan for Teams webinars, live events, and town halls

  • Compare capabilities and features of Teams Core and Teams Premium

  • Recommend meeting types based on business requirements (virtual appointments, webinars, live events, town halls and Teams meetings)

  • Design Teams policy packages (includes meeting policies, calling policies, and live events policies)

  • Recommend methods for assigning policies

Plan and design Teams Phone and PSTN connectivity

  • Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts

  • Identify PSTN connectivity requirements

  • Plan for Teams Phone Mobile

  • Plan for Operator Connect

  • Plan for Communication Credits or pay-as-you-go calling subscriptions

  • Plan for Shared Calling

  • Plan usage scenarios for service and user phone numbers

  • Choose between porting and acquiring phone numbers

  • Plan a solution to acquire or port phone numbers based on PSTN connectivity method (DR, OC, TPM, Teams Calling Plans)

  • Recommend Teams Phone devices

  • Plan for and recommend analog devices, Session Initiation Protocol (SIP) handsets, and SIP devices

  • Recommend when to use Survivable Branch Appliances (SBAs)

  • Plan and design Direct Routing call flows

  • Recommend a Session Border Controller (SBC) solution based on PSTN connectivity

  • Identify an appropriate compliance recording solution

  • Identify an appropriate certified contact center solution

  • Plan for SBC and SBA updates

Plan and design Teams-certified device solutions

  • Recommend a room configuration based on the meeting space

  • Recommend a room configuration based on customer and business requirements

  • Compare capabilities and features of Teams Rooms Basic and Teams Rooms Pro

  • Recommend a Teams Rooms device platform (Android vs. Windows vs. Surface Hub)

  • Recommend Teams-certified devices

  • Recommend Teams Rooms certified components

  • Recommend when to use coordinated meetings

  • Recommend when to use Cloud Video Interop (CVI) or Direct Guest Join

  • Recommend an update strategy for Teams Meeting Room devices

  • Identify the requirements for a Microsoft Exchange Online resource account

  • Identify the enrollment requirements for Microsoft Intune

  • Plan for advanced features on shared devices

Prepare the network for the deployment of Teams

  • Perform a network analysis by using the Microsoft Teams Network Assessment Tool

  • Determine network readiness for Teams

  • Determine Enterprise Content Delivery Network (eCDN) requirements for Teams live events and town halls.

  • Specify the network configuration for certified devices

  • Determine network requirements by using the Network planner for Teams

  • Specify the optimal network architecture for Teams

  • Specify Teams Quality of Service (QoS) requirements and policies

  • Validate local internet breakout strategy for client media optimization

  • Validate VPN split tunneling

  • Validate DNS resolves to the nearest point of entry in Microsoft 365

  • Configure Teams for QoS

  • Configure Media Bit Rate (MBR)

  • Create and assign a network roaming policy

  • Configure the network topology

  • Configure tenant data upload for the Microsoft Call Quality Dashboard

  • Configure Microsoft Power BI reports for the Microsoft Call Quality Dashboard

  • Configure reporting labels for Call Analytics

Troubleshoot call failures and session quality

  • Troubleshoot a missing dial pad

  • Troubleshoot voice & meeting issues by using self-help diagnostics in the Microsoft 365 admin center

  • Troubleshoot Entra ID sign-in issues for Teams phones

  • Interpret Teams media flows

  • Troubleshoot tenant dial plans by using regular expressions and PowerShell

  • Interpret E.164 normalization rules to resolve dialing issues

  • Interpret reverse number lookup to resolve caller ID issues

  • Diagnose call failures

  • Troubleshoot dynamic emergency address by using client debug logs

  • Troubleshoot Teams client media issues by using the Microsoft Remote Connectivity Analyzer for Teams

  • Troubleshoot calls by using Advanced Call Analytics

  • Troubleshoot calls by using the Microsoft Call Quality Dashboard

  • Inspect PSTN usage reports for SIP call failures

Configure and manage Teams meetings, webinars, and town halls (15–20%)

Configure and manage Teams meetings

  • Create and manage meeting policies

  • Configure meeting settings

  • Configure and manage Teams webinars

  • Configure avatars for Teams meetings

  • Configure immersive spaces for Teams meetings

  • Configure and manage Teams Premium meeting features

  • Create and manage Teams meeting templates and policies

Configure and manage audio conferencing

  • Configure audio conferencing for Teams

  • Configure a default audio conferencing bridge

  • Configure an audio conference bridge number

  • Configure a toll-free conference bridge number

  • Assign a specific audio conferencing number to a user

  • Configure toll-free audio conferencing

  • Configure the audio conferencing numbers included in meeting invitations

Configure and manage live events, webinars, and town halls

  • Configure the Live events settings

  • Create and manage live events policies

  • Configure meeting and event roles

  • Configure live events and town halls with Teams, Viva Engage, and Microsoft Stream

  • Configure in-org vs public town halls

  • Configure town halls with Teams Premium

  • Manage access to scheduling Teams webinars

  • Configure policies for Teams webinars

  • Configure in-org vs public webinars

  • Configure webinars with Teams Premium

  • Configure attendee interaction for webinars

Configure and manage Teams Phone (25–30%)

Configure Teams Phone policies

  • Create a dial plan

  • Configure calling policies

  • Configure call park policies

  • Configure caller ID policies

  • Configure call hold policies for users

  • Configure outbound call restrictions

  • Configure inbound call blocking

  • Configure routing of unassigned numbers

  • Assign voice policies through policy packages

  • Configure compliance recording policies

Configure auto attendants and call queues

  • Design call flows for auto attendants and call queues

  • Configure auto attendants and call queues

  • Deploy channel-based call queues

  • Configure resource accounts

  • Assign licenses to resource accounts

  • Assign phone number to resource accounts

  • Assign a resource account to an auto attendant or call queue

  • Configure Microsoft 365 groups for voicemail

  • Interpret call queue conference mode

  • Interpret call queue routing methods

  • Configure holidays for auto attendants and call queues

  • Configure custom Music on Hold (MoH)

  • Assign a dynamic caller ID policy for call queues

  • Configure voice applications policies for auto attendants and call queues

Configure dynamic emergency calling

  • Design dynamic emergency calling scenarios

  • Configure emergency calling locations

  • Configure emergency calling policies

  • Configure networks and locations (Location Information Service (LIS))

  • Validate emergency address and emergency calling from Teams clients

  • Enable external location lookup mode

Configure and manage users for Teams Phone

  • Assign a Teams Phone Standard license

  • Assign a Teams Calling Plan

  • Assign user dial plans

  • Assign phone numbers to users by using the Microsoft Teams admin center

  • Assign phone number to users by using PowerShell

  • Assign a verified emergency address location

  • Assign a calling policy to a user

  • Assign a voice routing policy to a Direct Routing user

Configure and manage calling features for Teams Phone

  • Configure voicemail for users

  • Configure group call pickup for users

  • Configure Call Forwarding

  • Configure Simultaneous Ring

  • Configure call delegation for users

  • Enable and configure audio conferencing for a user

  • Assign a Dial-out from meetings policy for a user

  • Assign a call hold policy for a user

  • Configure Shared Calling

Configure and manage Direct Routing for Teams Phone

  • Configure connectivity for Teams Phone to a SBC

  • Create and configure an online PSTN gateway

  • Create PSTN usage records

  • Create and configure a voice route

  • Create and configure voice routing policies

  • Validate Direct Routing SBC connectivity

  • Troubleshoot firewall issues for Direct Routing

  • Troubleshoot certificate issues for Direct Routing

  • Troubleshoot Direct Routing SBC connectivity

  • Troubleshoot SIP option issues for Direct Routing

  • Investigate and diagnose calling issues by using an SBC SIP trace

  • Design and configure Location-Based Routing (LBR)

  • Design and configure Local Media Optimization (LMO)

  • Configure trunk translation rules

  • Configure on-network conferencing for Direct Routing

  • Configure an SBA

  • Manage emergency call routing policies for Direct Routing

Configure and manage Teams Rooms and devices (25–30%)

Maintain Teams Rooms and devices

  • Configure device settings

  • Configure IP phone policies

  • Configure local network settings

  • Configure security and updates

  • Configure Conditional Access Policy MFA exception for Resource accounts

  • Configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings

  • Create and configure device configuration profiles for Android based devices

  • Manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal

  • Configure Intune policies for Teams devices

  • Configure Intune Configuration profiles (for Windows MTRs)

  • Enable advanced voice capabilities for shared space devices

  • Enable hotline for shared space devices

  • Configure Virtual frontdesk

  • Deploy common area phones, user phones, conference phones

  • Create and manage Teams device tags

  • Deploy Android devices remotely

  • Configure SIP Gateway

  • Monitor Teams device health

  • Troubleshoot authentication issues

  • Troubleshoot update issues

  • Troubleshoot remote provisioning issues

  • Troubleshoot Bluetooth beaconing

Configure and manage Teams Rooms on a Surface Hub or Windows

  • Configure the authentication type during a Surface Hub out-of-box-experience (OOBE) setup

  • Configure meeting room settings on a Surface Hub device

  • Create and validate a Surface Hub provisioning package

  • Assign a provisioning package to a Surface Hub

  • Specify domain group policy exclusions for Teams Rooms on Windows

  • Configure custom displays for Teams Rooms on Windows

  • Customize meeting room settings by using XML files on Windows

  • Configure settings for peripherals for Teams Room on Windows

  • Monitor Surface Hub health with Azure Monitor

  • Manage Surface Hub Updates via Update Rings

Configure optional features for Teams Rooms and devices

  • Configure HDMI ingest and options

  • Configure a content camera

  • Configure Teams casting

  • Auto accept a proximity join

  • Allow room remote

  • Configure an intelligent speaker

  • Configure Direct Guest Join

  • Configure hot desking on Teams shared devices

  • Configure Hotline phones

Study resources

We recommend that you train and get hands-on experience before you take the exam. We offer self-study options and classroom training as well as links to documentation, community sites, and videos.

Study resources Links to learning and documentation
Get trained Choose from self-paced learning paths and modules or take an instructor-led course
Find documentation Microsoft Teams admin documentation
Microsoft 365 documentation
Ask a question Microsoft Q&A | Microsoft Docs
Get community support Microsoft Teams
Microsoft 365 - Microsoft Tech Community
Follow Microsoft Learn Microsoft Learn - Microsoft Tech Community
Find a video Exam Readiness Zone

Change log

Key to understanding the table: The topic groups (also known as functional groups) are in bold typeface followed by the objectives within each group. The table is a comparison between the two versions of the exam skills measured and the third column describes the extent of the changes.

Skill area prior to April 23, 2024 Skill area as of April 23, 2024 Change
Audience profile No change
Plan and design collaboration communications systems Plan and design collaboration communications systems No change
Plan and design Teams meetings Plan and design Teams meetings No change
Plan and design Teams Phone and PSTN connectivity Plan and design Teams Phone and PSTN connectivity No change
Plan and design Teams-certified device solutions Plan and design Teams-certified device solutions No change
Prepare the network for the deployment of Teams Prepare the network for the deployment of Teams No change
Troubleshoot call failures and session quality Troubleshoot call failures and session quality No change
Configure and manage Teams meetings, webinars, and town halls Configure and manage Teams meetings, webinars, and town halls No change
Configure and manage Teams meetings Configure and manage Teams meetings Minor
Configure and manage audio conferencing Configure and manage audio conferencing No change
Configure and manage live events, webinars, and town halls Configure and manage live events, webinars, and town halls No change
Configure and manage Teams Phone Configure and manage Teams Phone No change
Configure Teams Phone policies Configure Teams Phone policies No change
Configure auto attendants and call queues Configure auto attendants and call queues No change
Configure dynamic emergency calling Configure dynamic emergency calling No change
Configure and manage users for Teams Phone Configure and manage users for Teams Phone No change
Configure and manage calling features for Teams Phone Configure and manage calling features for Teams Phone No change
Configure and manage Direct Routing for Teams Phone Configure and manage Direct Routing for Teams Phone No change
Configure and manage Teams Rooms and devices Configure and manage Teams Rooms and devices No change
Maintain Teams Rooms and devices Maintain Teams Rooms and devices No change
Configure and manage Teams Rooms on a Surface Hub or Windows Configure and manage Teams Rooms on a Surface Hub or Windows No change
Configure optional features for Teams Rooms and devices Configure optional features for Teams Rooms and devices No change

Skills measured prior to April 23, 2024

Audience profile

As a candidate for this exam, you’re responsible for planning, deploying, configuring, maintaining, and troubleshooting:

  • Microsoft Teams Phone

  • Meetings

  • Personal and shared space devices, including Teams Rooms and Microsoft Surface Hub

As a collaboration communications systems engineer, you have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. You’re proficient in managing and monitoring Teams Phone, meetings, and certified devices by using:

  • Microsoft Teams admin center

  • PowerShell

  • Microsoft Teams Rooms Pro Management portal

  • Microsoft Call Quality Dashboard

You deploy and configure Teams Phone with Public Switched Telephone Network (PSTN) connectivity through:

  • Teams Calling Plans

  • Operator Connect

  • Teams Phone Mobile

  • Direct Routing

You work with:

  • Teams administrators

  • Microsoft identity and access administrators

  • Microsoft 365 administrators

  • Owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers

Skills at a glance

  • Plan and design collaboration communications systems (25–30%)

  • Configure and manage Teams meetings, webinars, and town halls (15–20%)

  • Configure and manage Teams Phone (25–30%)

  • Configure and manage Teams Rooms and devices (25–30%)

Plan and design collaboration communications systems (25–30%)

Plan and design Teams meetings

  • Plan and design Teams meeting policies and settings

  • Plan for PSTN audio conferencing

  • Plan for Teams webinars, live events, and town halls

  • Compare capabilities and features of Teams Core and Teams Premium

  • Recommend meeting types based on business requirements (virtual appointments, webinars, live events, town halls and Teams meetings)

  • Design Teams policy packages (includes meeting policies, calling policies, and live events policies)

  • Recommend methods for assigning policies

Plan and design Teams Phone and PSTN connectivity

  • Identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts

  • Identify PSTN connectivity requirements

  • Plan for Teams Phone Mobile

  • Plan for Operator Connect

  • Plan for Communication Credits or pay-as-you-go calling subscriptions

  • Plan for Shared Calling

  • Plan usage scenarios for service and user phone numbers

  • Choose between porting and acquiring phone numbers

  • Plan a solution to acquire or port phone numbers based on PSTN connectivity method (DR, OC, TPM, Teams Calling Plans)

  • Recommend Teams Phone devices

  • Plan for and recommend analog devices, Session Initiation Protocol (SIP) handsets, and SIP devices

  • Recommend when to use Survivable Branch Appliances (SBAs)

  • Plan and design Direct Routing call flows

  • Recommend a Session Border Controller (SBC) solution based on PSTN connectivity

  • Identify an appropriate compliance recording solution

  • Identify an appropriate certified contact center solution

  • Plan for SBC and SBA updates

Plan and design Teams-certified device solutions

  • Recommend a room configuration based on the meeting space

  • Recommend a room configuration based on customer and business requirements

  • Compare capabilities and features of Teams Rooms Basic and Teams Rooms Pro

  • Recommend a Teams Rooms device platform (Android vs. Windows vs. Surface Hub)

  • Recommend Teams-certified devices

  • Recommend Teams Rooms certified components

  • Recommend when to use coordinated meetings

  • Recommend when to use Cloud Video Interop (CVI) or Direct Guest Join

  • Recommend an update strategy for Teams Meeting Room devices

  • Identify the requirements for a Microsoft Exchange Online resource account

  • Identify the enrollment requirements for Microsoft Intune

  • Plan for advanced features on shared devices

Prepare the network for the deployment of Teams

  • Perform a network analysis by using the Microsoft Teams Network Assessment Tool

  • Determine network readiness for Teams

  • Determine Enterprise Content Delivery Network (eCDN) requirements for Teams live events and town halls.

  • Specify the network configuration for certified devices

  • Determine network requirements by using the Network planner for Teams

  • Specify the optimal network architecture for Teams

  • Specify Teams Quality of Service (QoS) requirements and policies

  • Validate local internet breakout strategy for client media optimization

  • Validate VPN split tunneling

  • Validate DNS resolves to the nearest point of entry in Microsoft 365

  • Configure Teams for QoS

  • Configure Media Bit Rate (MBR)

  • Create and assign a network roaming policy

  • Configure the network topology

  • Configure tenant data upload for the Microsoft Call Quality Dashboard

  • Configure Microsoft Power BI reports for the Microsoft Call Quality Dashboard

  • Configure reporting labels for Call Analytics

Troubleshoot call failures and session quality

  • Troubleshoot a missing dial pad

  • Troubleshoot voice & meeting issues by using self-help diagnostics in the Microsoft 365 admin center

  • Troubleshoot Entra ID sign-in issues for Teams phones

  • Interpret Teams media flows

  • Troubleshoot tenant dial plans by using regular expressions and PowerShell

  • Interpret E.164 normalization rules to resolve dialing issues

  • Interpret reverse number lookup to resolve caller ID issues

  • Diagnose call failures

  • Troubleshoot dynamic emergency address by using client debug logs

  • Troubleshoot Teams client media issues by using the Microsoft Remote Connectivity Analyzer for Teams

  • Troubleshoot calls by using Advanced Call Analytics

  • Troubleshoot calls by using the Microsoft Call Quality Dashboard

  • Inspect PSTN usage reports for SIP call failures

Configure and manage Teams meetings, webinars, and town halls (15–20%)

Configure and manage Teams meetings

  • Create and manage meeting policies

  • Configure meeting settings

  • Configure and manage Teams webinars

  • Configure avatars for Teams meetings

  • Configure and manage Teams Premium meeting features

  • Create and manage Teams meeting templates and policies

Configure and manage audio conferencing

  • Configure audio conferencing for Teams

  • Configure a default audio conferencing bridge

  • Configure an audio conference bridge number

  • Configure a toll-free conference bridge number

  • Assign a specific audio conferencing number to a user

  • Configure toll-free audio conferencing

  • Configure the audio conferencing numbers included in meeting invitations

Configure and manage live events, webinars, and town halls

  • Configure the Live events settings

  • Create and manage live events policies

  • Configure meeting and event roles

  • Configure live events and town halls with Teams, Viva Engage, and Microsoft Stream

  • Configure in-org vs public town halls

  • Configure town halls with Teams Premium

  • Manage access to scheduling Teams webinars

  • Configure policies for Teams webinars

  • Configure in-org vs public webinars

  • Configure webinars with Teams Premium

  • Configure attendee interaction for webinars

Configure and manage Teams Phone (25–30%)

Configure Teams Phone policies

  • Create a dial plan

  • Configure calling policies

  • Configure call park policies

  • Configure caller ID policies

  • Configure call hold policies for users

  • Configure outbound call restrictions

  • Configure inbound call blocking

  • Configure routing of unassigned numbers

  • Assign voice policies through policy packages

  • Configure compliance recording policies

Configure auto attendants and call queues

  • Design call flows for auto attendants and call queues

  • Configure auto attendants and call queues

  • Deploy channel-based call queues

  • Configure resource accounts

  • Assign licenses to resource accounts

  • Assign phone number to resource accounts

  • Assign a resource account to an auto attendant or call queue

  • Configure Microsoft 365 groups for voicemail

  • Interpret call queue conference mode

  • Interpret call queue routing methods

  • Configure holidays for auto attendants and call queues

  • Configure custom Music on Hold (MoH)

  • Assign a dynamic caller ID policy for call queues

  • Configure voice applications policies for auto attendants and call queues

Configure dynamic emergency calling

  • Design dynamic emergency calling scenarios

  • Configure emergency calling locations

  • Configure emergency calling policies

  • Configure networks and locations (Location Information Service (LIS))

  • Validate emergency address and emergency calling from Teams clients

  • Enable external location lookup mode

Configure and manage users for Teams Phone

  • Assign a Teams Phone Standard license

  • Assign a Teams Calling Plan

  • Assign user dial plans

  • Assign phone numbers to users by using the Microsoft Teams admin center

  • Assign phone number to users by using PowerShell

  • Assign a verified emergency address location

  • Assign a calling policy to a user

  • Assign a voice routing policy to a Direct Routing user

Configure and manage calling features for Teams Phone

  • Configure voicemail for users

  • Configure group call pickup for users

  • Configure Call Forwarding

  • Configure Simultaneous Ring

  • Configure call delegation for users

  • Enable and configure audio conferencing for a user

  • Assign a Dial-out from meetings policy for a user

  • Assign a call hold policy for a user

  • Configure Shared Calling

Configure and manage Direct Routing for Teams Phone

  • Configure connectivity for Teams Phone to a SBC

  • Create and configure an online PSTN gateway

  • Create PSTN usage records

  • Create and configure a voice route

  • Create and configure voice routing policies

  • Validate Direct Routing SBC connectivity

  • Troubleshoot firewall issues for Direct Routing

  • Troubleshoot certificate issues for Direct Routing

  • Troubleshoot Direct Routing SBC connectivity

  • Troubleshoot SIP option issues for Direct Routing

  • Investigate and diagnose calling issues by using an SBC SIP trace

  • Design and configure Location-Based Routing (LBR)

  • Design and configure Local Media Optimization (LMO)

  • Configure trunk translation rules

  • Configure on-network conferencing for Direct Routing

  • Configure an SBA

  • Manage emergency call routing policies for Direct Routing

Configure and manage Teams Rooms and devices (25–30%)

Maintain Teams Rooms and devices

  • Configure device settings

  • Configure IP phone policies

  • Configure local network settings

  • Configure security and updates

  • Configure Conditional Access Policy MFA exception for Resource accounts

  • Configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings

  • Create and configure device configuration profiles for Android based devices

  • Manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal

  • Configure Intune policies for Teams devices

  • Configure Intune Configuration profiles (for Windows MTRs)

  • Enable advanced voice capabilities for shared space devices

  • Enable hotline for shared space devices

  • Configure Virtual frontdesk

  • Deploy common area phones, user phones, conference phones

  • Create and manage Teams device tags

  • Deploy Android devices remotely

  • Configure SIP Gateway

  • Monitor Teams device health

  • Troubleshoot authentication issues

  • Troubleshoot update issues

  • Troubleshoot remote provisioning issues

  • Troubleshoot Bluetooth beaconing

Configure and manage Teams Rooms on a Surface Hub or Windows

  • Configure the authentication type during a Surface Hub out-of-box -experience (OOBE) setup

  • Configure meeting room settings on a Surface Hub device

  • Create and validate a Surface Hub provisioning package

  • Assign a provisioning package to a Surface Hub

  • Specify domain group policy exclusions for Teams Rooms on Windows

  • Configure custom displays for Teams Rooms on Windows

  • Customize meeting room settings by using XML files on Windows

  • Configure settings for peripherals for Teams Room on Windows

  • Monitor Surface Hub health with Azure Monitor

  • Manage Surface Hub Updates via Update Rings

Configure optional features for Teams Rooms and devices

  • Configure HDMI ingest and options

  • Configure a content camera

  • Configure Teams casting

  • Auto accept a proximity join

  • Allow room remote

  • Configure an intelligent speaker

  • Configure Direct Guest Join

  • Configure hot desking on Teams shared devices

  • Configure Hotline phones