Certification

Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

Demonstrate skills to configure, deploy, monitor, and manage Microsoft Teams Phone, meetings, and certified devices.

At a glance

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Overview

As a candidate for this certification, you’re responsible for planning, deploying, configuring, maintaining, and troubleshooting collaboration communication systems that include:

  • Microsoft Teams Phone
  • Microsoft Teams meetings
  • Microsoft Teams Premium
  • Microsoft Copilot in Teams
  • Microsoft Teams Rooms
  • Other certified and supported devices

As a collaboration communications systems engineer, you have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. You’re proficient in managing collaboration and communications solutions by using:

  • Microsoft Teams admin center
  • Microsoft Teams Rooms Pro Management portal
  • PowerShell
  • Microsoft Call Quality Dashboard

You work with:

  • Microsoft Teams administrators
  • Microsoft identity and access administrators
  • Microsoft 365 administrators
  • Owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers

Skills measured

  • Plan and design collaboration communications systems
  • Configure and manage Teams meetings, webinars, and town halls
  • Configure and manage Teams Phone
  • Configure and manage Teams Rooms and devices

Prepare for the exam

Practice for the exam

Practice Assessment

Assess your knowledge

Practice assessments provide you with an overview of the style, wording, and difficulty of the questions you're likely to experience on the exam. Through these assessments, you're able to assess your readiness, determine where additional preparation is needed, and fill knowledge gaps bringing you one step closer to the likelihood of passing your exam.

Take the practice assessment

Exam Sandbox

Experience demo

Experience the look and feel of the exam before taking it. You'll be able to interact with different question types in the same user interface you'll use during the exam.

Take the exam

You will have 100 minutes to complete this assessment.

Exam policy

This exam will be proctored, and is not open book. You may have interactive components to complete as part of this exam. To learn more about exam duration and experience, visit: Exam duration and exam experience.

If you fail a certification exam, don’t worry. You can retake it 24 hours after the first attempt. For subsequent retakes, the amount of time varies. For full details, visit: Exam retake policy.

Need accommodations?

We offer a variety of accommodations to support you.

Learn More

This exam is offered in the following languages:

English, Chinese (Simplified), French, German, Japanese, Portuguese (Brazil), Spanish

Schedule through Pearson Vue

Schedule exam
We strongly recommend that you register for an exam with a personal MSA account. If you register with an organizational (work/school) AAD account, your exam records will be lost if you leave your organization and they will be unrecoverable.

 

Price based on the country or region in which the exam is proctored.

Renew your certification

Do you know that Microsoft role-based and specialty certifications expire unless they are renewed? Learn the latest updates to the technology for your job role and renew your certification at no cost by passing an online assessment on Microsoft Learn.

Learn more about renewing

Certification resources

Exam MS-721 study guide

Focus your studies as you prepare for the exam. Review the study guide to learn about the topics the exam covers, updates, and additional resources.

Certification poster

Check out an overview of fundamentals, role-based, and specialty certifications.

Exam Replay

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