Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

Certification details

As a candidate for this certification, you’re responsible for planning, deploying, configuring, maintaining, and troubleshooting:

  • Microsoft Teams Phone
  • Meetings
  • Personal and shared space devices, including Teams Rooms and Microsoft Surface Hub

As a collaboration communications systems engineer, you have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. You’re proficient in managing and monitoring Teams Phone, meetings, and certified devices by using:

  • Microsoft Teams admin center
  • PowerShell
  • Microsoft Teams Rooms Pro Management portal
  • Microsoft Call Quality Dashboard

You deploy and configure Teams Phone with Public Switched Telephone Network (PSTN) connectivity through:

  • Teams Calling Plans
  • Operator Connect
  • Teams Phone Mobile
  • Direct Routing

You work with:

  • Teams administrators
  • Microsoft identity and access administrators
  • Microsoft 365 administrators
  • Owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers


The English language version of this certification was updated on November 3, 2023. Review the study guide linked on the Exam MS-721 page for details about recent changes.

Take one exam

Earn the certification


Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

Skills measured

  • Plan and design collaboration communications systems
  • Configure and manage Teams meetings and events
  • Configure and manage Teams Phone
  • Configure and manage Teams Rooms and devices

Job role: Administrator

Required exams: MS-721

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Two ways to prepare

Items in this collection

  • Learning paths or modules are not yet available for this certification

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.