Account has wrong birth date

Question

Account:*@outlook.cz

The account belongs to an adult person born on *.

The Microsoft account incorrectly contains birth date *.

The account is treated as a child account.

We have full access to the account, phone number and recovery email.

When editing profile information, the date-of-birth fields are greyed out and cannot be modified.

Please help correct the birth date.

Answer 1

Je to trochu jako Hlava22, na Family Safety ucti je uveden organizator rodiny ale ten je jiz nedostupny. Takze je tim odriznuta cela rodina od správy? Jak se v takovém případě dá postupovat?

Answer 2

Ahoj Hano,

Answers jsou verejna komunitni fora. NEUVADEJ sem citlive informace, jako je e-mailova adresa, nebo datum narozeni. Smazal jsem je, ale visely tu cca pul hodiny - ocekavej prival SPAMu.

Chybne zadane datum naorozeni zmenis dle https://support.microsoft.com/cs-cz/accounts-billing/manage/how-to-change-a-birth-date-on-a-microsoft-account#im-an-adult-but-microsoft-thinks-im-a-child

Samozrejme to nemuze byt snadne - jinak by deti obchazely rodicovskou kontrolu.

MP