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How to Enable Detailed Logging in Lync Web App

  • Článek

I was troubleshooting an issue with media connectivity in Lync Web App and needed to gather additional information on what was happening with the Lync Web App.  By default LWA logs some basic information.  Unfortunately this didn't tell me what I needed.  In order to get more detailed logs from LWA, you just need to append the following to the meeting join URL:

https://meet.test.deitterick.com/william.cooper/YL6HFCPK?sl=1 &log=full

Adding &log=full to the end of the meeting join URL will cause the Lync Web App to log additional information.  The logs that LWA creates are stored here:

C:\Users\<username>\AppData\Local\Microsoft\LWAPlugin\Tracing

Specifically, the file you are looking for is:

LWAJSPersistentx.log

Where x is a number, usually 0 or 1.  Opening up the file, you will see a whole bunch of information including information about WebTicket, MRAS, and ICE candidates among other information.

Comments

  • Anonymous
    January 01, 2003
    awesomeThanks
  • Anonymous
    January 01, 2003
    Thanks! Great Tip!
  • Anonymous
    January 01, 2003
    Thanks Doug, helped me fix an issue in no time for a external partner.
  • Anonymous
    January 01, 2003
    Good Article...This will helps to make troubleshooting easier
  • Anonymous
    January 01, 2003
    well, this is a very important piece of information, thank you for your post
  • Anonymous
    January 10, 2014
    Pingback from http://blogs.technet.com/b/dodeitte/archive/2014/01/09/how-to-enable-detailed-logging-in-lync-web-app.aspx | JC's Blog-O-Gibberish
  • Anonymous
    January 26, 2014
    Good Job!
  • Anonymous
    April 17, 2015
    Good one!!
  • Anonymous
    February 04, 2016
    Or C:UsersAppDataLocalMicrosoftSkypeForBusinessPluginTracing in Skype for Business.