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HighGear Workflow

HighGear makes it easy to rapidly deploy and securely manage work, at scale. As a highly configurable no-code workflow platform, connecting with HighGear allows you to readily integrate business applications. Get your entire team connected across the enterprise and start building seamless workflows and processes with more visibility, auditability, and real-time measurement of all work activity.

This connector is available in the following products and regions:

Service Class Regions
Logic Apps Standard All Logic Apps regions except the following:
     -   Azure China regions
     -   US Department of Defense (DoD)
Power Automate Premium All Power Automate regions except the following:
     -   China Cloud operated by 21Vianet
Power Apps Premium All Power Apps regions except the following:
     -   China Cloud operated by 21Vianet
Contact
Name HighGear Support
URL https://www.highgear.com/support/
Email support@HighGear.com
Connector Metadata
Publisher HighGear Software, Inc.
Website https://www.highgear.com
Privacy policy https://www.highgear.com/platform-privacy-policy/
Categories Business Management;Collaboration

With the HighGear Workflow connector, it's never been easier to rapidly integrate business applications and mission critical work. HighGear's enterprise-grade security meets the rigors of the most highly regulated industries while allowing everyday business users to rapidly build simple to complex workflows. Assign tasks, manage work, track progress, and report the status of activity in real time using HighGear's no-code workflow and process management platform. Easily and securely.

If you're interested in learning more about the HighGear platform, schedule a demo or contact us.

Prerequisites

To use this connector, you will need the HighGear application, version 9.1.0 or above.

You will also need the following:

  • The base URL of your HighGear system: This is the part of the URL you see in your web browser address bar without the specific page you're on. The two most common patterns of base URL are https://SUBDOMAIN.example.com where SUBDOMAIN is "highgear" or something similar or https://example.com/highgear.
  • An integration account and API key: This is necessary so that the connector can communicate with the HighGear REST API. To learn how to create an integration account, go to the help in your HighGear system and search for the article Creating an Integration Account.

How to get credentials

To set up and use the connector, you will need an integration account in your HighGear system with an API key.

Please go to the help in your HighGear system and refer to the following articles to learn how to set up an integration account and create an API key for it.

  • Creating an Integration Account
  • Creating an Integration API Key for an Account

Get started with your connector

To get started with the HighGear Workflow connector and to trigger a flow when a task enters a workflow web request node in your HighGear system, follow these steps:

  1. Create a HighGear Workflow connection if not created. For a new connection, enter the base URL and subdomain for your HighGear system in addition to the API Key for your integration account.
  2. Add a When a task enters a web request node trigger and select a HighGear workflow and node. This will trigger your flow when a task enters the selected workflow node.
  3. Add a Get task action to get data from the task. Use the Task Id from the When a task enters a web request node trigger and select the task form with the data fields you want to load.
  4. Add another connector to send task data to. Some common use cases are to create an Outlook event from the start and end date of a HighGear task, send an email about a task to the assignee's email address, or update the status of a corresponding record in another system.

Known issues and limitations

  • Additional data (i.e. Task Fields to Send) included with outbound web requests from a HighGear workflow is not currently supported with the connector. For now, get the data you need via the Get task action after receiving a trigger from your HighGear system.

For issues with the HighGear Workflow connector, please contact HighGear support.

FAQ

  • How do I look up a help article?
    1. To look up a help article in your HighGear system, click the Help button in the upper right corner.
      A new tab will open with the HighGear user documentation.
    2. Click the Search button, represented by a magnifying glass icon, in the upper right corner.
    3. In the Search textbox, type the name of the article you want to open.
      A dropdown list will show the search results.*
    4. Click the name of the article.

Creating a connection

The connector supports the following authentication types:

Default Parameters for creating connection. All regions Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name Type Description Required
API Key securestring The API key for the HighGear REST API True
Host Name string Specify your HighGear host name (e.g. test.highgear.app) True
Subdirectory string Specify your subdirectory (e.g. dev or prod)

Throttling Limits

Name Calls Renewal Period
API calls per connection 100 60 seconds

Actions

Create contact

Use this action to create a new contact (individual, organizational unit, permission group, asset, or queue) in your HighGear system. This action returns the ID of the new contact.

Create task

Use this action to create a new task in your HighGear system. This action returns the ID of the new task.

Delete contact file

Use this action to delete a file attached to a contact in your HighGear system.

Delete task file

Use this action to delete a file attached to a task in your HighGear system.

Get contact

Use this action to get the field values for a contact in your HighGear system.

Get contact file content

Use this action to get a file attached to a contact in your HighGear system.

Get task

Use this action to get the field values for a task in your HighGear system.

Get task file content

Use this action to get a file attached to a task in your HighGear system.

Search contacts

Use this action to search for contacts in your HighGear system. The search is based on the field criteria of a specified contact type. This action returns the ID, name, and email address of the contacts that match the search criteria.

Search tasks

Use this action to search for tasks in your HighGear system. The search is based on the field criteria of a specified task form. This action returns the ID, and brief description of the tasks that match the search criteria.

Update contact

Use this action to update the contact type fields for a contact in your HighGear system. This action returns the ID of the contact that was modified.

Update task

Use this action to update the task form fields of a task in your HighGear system. This action returns the ID of the task and a boolean stating the task was modified (true or false).

Create contact

Use this action to create a new contact (individual, organizational unit, permission group, asset, or queue) in your HighGear system. This action returns the ID of the new contact.

Parameters

Name Key Required Type Description
Contact Class
contact_class True string

The contact classification

Contact Type
contact_type True integer

The contact type of the new contact

model
model True dynamic

The field data for the new contact

Returns

Create contacts response

Create task

Use this action to create a new task in your HighGear system. This action returns the ID of the new task.

Parameters

Name Key Required Type Description
Task Form
job_type True integer

The task form of the new task.

model
model True dynamic

The field data for the new task.

Returns

Task create response

Delete contact file

Use this action to delete a file attached to a contact in your HighGear system.

Parameters

Name Key Required Type Description
File Id
fileId True integer

The contact file identifier

Returns

response
object

Delete task file

Use this action to delete a file attached to a task in your HighGear system.

Parameters

Name Key Required Type Description
File Id
fileId True integer

The task file identifier

Returns

response
object

Get contact

Use this action to get the field values for a contact in your HighGear system.

Parameters

Name Key Required Type Description
Contact Id
contactId True integer

The contact identifier

Contact Class
contact_class True string

The contact classification

Contact Type
contact_type True integer

The contact type with the fields to be retrieved.

Returns

The outputs of this operation are dynamic.

Get contact file content

Use this action to get a file attached to a contact in your HighGear system.

Parameters

Name Key Required Type Description
File Id
fileId True integer

The contact file identifier

Returns

The content of the file.

File Content
binary

Get task

Use this action to get the field values for a task in your HighGear system.

Parameters

Name Key Required Type Description
Task Id
taskId True integer

The task identifier

Task Form
job_type True integer

The task form with the fields to be retrieved.

Returns

The outputs of this operation are dynamic.

Get task file content

Use this action to get a file attached to a task in your HighGear system.

Parameters

Name Key Required Type Description
File Id
fileId True integer

The task file identifier

Returns

The content of the file.

File Content
binary

Search contacts

Use this action to search for contacts in your HighGear system. The search is based on the field criteria of a specified contact type. This action returns the ID, name, and email address of the contacts that match the search criteria.

Parameters

Name Key Required Type Description
Contact Class
contact_class True string

The contact classification

Contact Type
contact_type True integer

The contact type with the fields to be used as search criteria.

model
model True dynamic

Returns

response
array of Contact

Search tasks

Use this action to search for tasks in your HighGear system. The search is based on the field criteria of a specified task form. This action returns the ID, and brief description of the tasks that match the search criteria.

Parameters

Name Key Required Type Description
Task Form
job_type True integer

The task form with the fields to be used as search criteria.

model
model True dynamic

Returns

Update contact

Use this action to update the contact type fields for a contact in your HighGear system. This action returns the ID of the contact that was modified.

Parameters

Name Key Required Type Description
Contact Id
contactId True integer

The contact identifier

Contact Class
contact_class True string

The contact classification

Contact Type
contact_type True integer

The contact type with the fields to be updated.

model
model True dynamic

The fields to be updated for the specified contact.

Returns

Create contacts response

Update task

Use this action to update the task form fields of a task in your HighGear system. This action returns the ID of the task and a boolean stating the task was modified (true or false).

Parameters

Name Key Required Type Description
Task Id
taskId True integer

The task identifier

Task Form
job_type True integer

The task form with the fields to be updated.

model
model True dynamic

The fields to be updated for the specified task.

Returns

Edit task response

Triggers

When a task enters a web request node

This action triggers a new flow when a task enters a Make Web Request node within a workflow defined in your HighGear System.

When a task enters a web request node

This action triggers a new flow when a task enters a Make Web Request node within a workflow defined in your HighGear System.

Parameters

Name Key Required Type Description
Workflow
workflow_id True integer

The workflow that contains the Make Web Request node that will trigger the flow.

Node
node_id True integer

The Make Web Request node that will trigger the flow.

Name
label True string

The name of the subscription created for the Make Web Request node. This name will be displayed in the list of Active Subscriptions for the node.

Returns

Name Path Type Description
Task Id
jobId integer

The Id of the task that is executing this action

Logged In User Id
loggedInUser integer

The Id of the logged in user when the workflow was executed

Definitions

TaskCreateResponse

Task create response

Name Path Type Description
Task Id
task_id integer

The identifier of the new task

Upload Failures
upload_failures array of string

The list of upload failure strings if any file upload operations failed.

TaskEditResponse

Edit task response

Name Path Type Description
Task Id
task_id integer

The task identifier

Was Task Modified
was_task_modified boolean

States (true or false) the task was changed as a result of the action.

Upload Failures
upload_failures array of string

The list of upload failure strings if any file upload operations failed.

TaskSearchResponse

Task search response

Name Path Type Description
Task Id
task_id integer

The task identifier

Brief Description
brief_description string

The brief description for the task

Contact

Name Path Type Description
Contact Id
contact_id integer

The contact identifier

Name
name string

The contact's name

Email Address
email_address string

The contact's email address

CreateContactResponse

Create contacts response

Name Path Type Description
Contact Id
contact_id integer

The identifier of the new contact

Upload Failures
upload_failures array of string

The list of upload failure strings if any file upload operations failed.

object

This is the type 'object'.

binary

This is the basic data type 'binary'.