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Revelation helpdesk

The Revelation helpdesk connector allows you to create and update items in your helpdesk such as tickets, clients, users and assets by connecting to the Revelation helpdesk API using OAuth authentication. You can also take advantage of the extensive list of triggers allowing you to integrate your business processes based on events that occur in Revelation helpdesk

This connector is available in the following products and regions:

Service Class Regions
Logic Apps Standard All Logic Apps regions except the following:
     -   Azure Government regions
     -   Azure China regions
     -   US Department of Defense (DoD)
Power Automate Premium All Power Automate regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Power Apps Premium All Power Apps regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Contact
Name Yellowfish Support
URL https://revelationhelpdesk.com
Email support@yellowfishsoftware.com
Connector Metadata
Publisher Yellowfish Software
Website https://revelationhelpdesk.com
Privacy policy https://revelationhelpdesk.com/privacypolicy
Categories IT Operations;Productivity

Revelation helpdesk is a web-based helpdesk ticketing application available as a cloud hosted solution or as an on-premises platform. This connector allows you to create and update items in your Revelation helpdesk ticketing system such as tickets, clients, users and assets by connecting to the Revelation helpdesk API using OAuth authentication. New Tickets can be logged, action notes added and you can reassign or change the priority / status of existing tickets. You can also take advantage of the extensive list of triggers allowing you to integrate your business processes based on events that occur in Revelation helpdesk.

Prerequisites

You will need a Revelation helpdesk account in order to use this connector. If you are not yet signed up for Revelation helpdesk you can get a free 30 day trial here.

How to get credentials

To use the connector you will need the URL to your Revelation helpdesk instance and you will need a super admin account. If you have signed up for a Trial the URL will be 'https://trial.revelationhelpdesk.com' and your super admin username will be the email address you used to sign up with. You will be promped to change your default password the first time you sign in to your trial account through the web interface.

Getting started

To start using the Revelation helpdesk connector create a new flow and add a new step. Then search for "Revelation helpdesk" and select any of the available actions.

Connect to Revelation helpdesk

The first step when adding a new action or trigger is to create a connection to your instance of Revelation helpdesk. When prompted, enter your Revelation helpdesk URL and make sure to enter a secure URL (HTTPS://) and the url does not end with '/'

After you enter your Revelation helpdesk URL click 'Sign In' and you will see a popup login form. Enter your Revelation URL again and your Revelation username and password.

Once you have signed in successfully you will be able to interact with the chosen action.

Log a new Ticket

Here is a simple example of how to log a new ticket using the 'Log a new Ticket' action. Simply select the Client, Project, End User, enter a Ticket description and choose a ticket status. When the flow runs it will create a new ticket for this end user and assign it to the selected project.

Advanced ticket logging

Here is an advanced scenario where we log a new ticket from an email. When a new email arrives it will trigger the flow and use the 'Find a user' action to find the user in Revelation helpdesk by the email's FROM address. The 'Log a new Ticket' action then logs a ticket to the End User using the output (The User Id) from the previous step. The ticket description will be the subject line of the email and the Client and Project fields can be left blank because these will get set automatically based on the end user of the ticket. Next we will use the "Add an Action" action to add a note to the newly logged ticket in the previous step. The 'Ticket Id' is the ID of the ticket logged in the previous step and the Notes are set to be the body of the email.

The ticket that is logged in Revelation helpdesk will look similar to this

Trigger scenario

A common scenario for using triggers would be to alert a team or manager when a ticket is due or at risk. In the following example we've added the "When a Ticket is Due" trigger which would start the flow as soon as any open ticket reaches its due date.

A conditional step has been added to check the Department name for the ticket, if it is for HR it will continue, if not it will terminate the flow. This is just an example of the type of logic statements that can occur based on ticket data.

Finally the last step is set to post a new message in a Teams Channel which includes a message that the ticket is due and also includes the Ticket # and Ticket description in the message body

Known issues and limitations

  • Actions and Trigger names in the connector don't reflect the phrases configured in Revelation helpdesk however, the field names for all the actions and triggers will reflect the custom phrases. For example the word "Ticket" can be changed to "Issue" but the action name "Log a new Ticket" won't change. The field names in that action like "Client", "Project" and "End User" will be updated dynamically based on your Revelation helpdesk phrase configuration.
  • This connector only support Revelation helpdesk V22.3 (Cloud) and Revelation server 2022 (On-Premise). There are further requirements in order to use the connector with the on-premise version of Revelation helpdesk.

Support

Please see our help guide for more details on Revelation helpdesk functionality or for further assistence and support please contact support@revelationhelpdesk.com

Creating a connection

The connector supports the following authentication types:

Default Parameters for creating connection. All regions Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name Type Description Required
Revelation URL string Your Revelation site URL (Example: https://support.yourdomain.com) True

Throttling Limits

Name Calls Renewal Period
API calls per connection 100 60 seconds

Actions

Add an action

Add an action to an existing ticket in Revelation helpdesk

Create Asset

Create a new Asset

Create Client

Create a new Client (Company) in Revelation helpdesk

Create Office

Create a new Office in Revelation helpdesk

Create User

Create a new User

Find a user

Find a single User in Revelation helpdesk

Get an existing Asset

Get an existing Asset in Revelation helpdesk

Get an existing Ticket

Get an existing Ticket by ID in Revelation helpdesk

Log a new Ticket

Log a new Ticket in Revelation helpdesk

Reassign a Ticket

Reassign a ticket in Revelation helpdesk

Search for Assets

Search for existing Assets in Revelation helpdesk

Set Ticket Priority

Set the Priority of an existing Ticket

Set Ticket Status

Change the Status of a Ticket in Revelation helpdesk

Set Ticket Type

Sets the Ticket Type of an existing Ticket

Update Asset

Update an existing Asset

Add an action

Add an action to an existing ticket in Revelation helpdesk

Parameters

Name Key Required Type Description
body
body dynamic

Returns

response
boolean

Create Asset

Create a new Asset

Parameters

Name Key Required Type Description
body
body dynamic

Returns

The outputs of this operation are dynamic.

Create Client

Create a new Client (Company) in Revelation helpdesk

Parameters

Name Key Required Type Description
body
body dynamic

Returns

The outputs of this operation are dynamic.

Create Office

Create a new Office in Revelation helpdesk

Parameters

Name Key Required Type Description
body
body dynamic

Returns

The outputs of this operation are dynamic.

Create User

Create a new User

Parameters

Name Key Required Type Description
body
body dynamic

Returns

The outputs of this operation are dynamic.

Find a user

Find a single User in Revelation helpdesk

Parameters

Name Key Required Type Description
body
body dynamic

Returns

The outputs of this operation are dynamic.

Get an existing Asset

Get an existing Asset in Revelation helpdesk

Parameters

Name Key Required Type Description
Asset Id
id True integer

Asset Id

Returns

The outputs of this operation are dynamic.

Get an existing Ticket

Get an existing Ticket by ID in Revelation helpdesk

Parameters

Name Key Required Type Description
Ticket #
id True integer

Ticket #

Returns

The outputs of this operation are dynamic.

Log a new Ticket

Log a new Ticket in Revelation helpdesk

Parameters

Name Key Required Type Description
body
body dynamic

Returns

The outputs of this operation are dynamic.

Reassign a Ticket

Reassign a ticket in Revelation helpdesk

Parameters

Name Key Required Type Description
body
body dynamic

Returns

response
boolean

Search for Assets

Search for existing Assets in Revelation helpdesk

Parameters

Name Key Required Type Description
body
body dynamic

Returns

The outputs of this operation are dynamic.

Set Ticket Priority

Set the Priority of an existing Ticket

Parameters

Name Key Required Type Description
body
body dynamic

Returns

response
boolean

Set Ticket Status

Change the Status of a Ticket in Revelation helpdesk

Parameters

Name Key Required Type Description
body
body dynamic

Returns

response
boolean

Set Ticket Type

Sets the Ticket Type of an existing Ticket

Parameters

Name Key Required Type Description
body
body dynamic

Returns

response
boolean

Update Asset

Update an existing Asset

Parameters

Name Key Required Type Description
body
body dynamic

Triggers

When a Asset is created

This operation is triggered when an Asset is created

When a Asset is updated

This operation is triggered when an Asset is updated

When a Client is created

This operation is triggered when a Client is created

When a Client is updated

This operation is triggered when a Client is updated

When a Office is created

This operation is triggered when an Office is created

When a Office is updated

This operation is triggered when an Office is updated

When a Ticket is at risk

This operation is triggered when a Ticket is at risk

When a Ticket is closed

This operation is triggered when a Ticket is closed

When a Ticket is deleted

This operation is triggered when a Ticket is deleted

When a Ticket is due

This operation is triggered when a Ticket is due

When a Ticket is logged

This operation is triggered when a Ticket is logged.

When a Ticket is reopened

This operation is triggered when a Ticket is reopened

When a Ticket is updated

This operation is triggered when a Ticket is updated (action added).

When a User is created

This operation is triggered when an User is created

When a User is updated

This operation is triggered when an User is updated

When a Asset is created

This operation is triggered when an Asset is created

Returns

The outputs of this operation are dynamic.

When a Asset is updated

This operation is triggered when an Asset is updated

Returns

The outputs of this operation are dynamic.

When a Client is created

This operation is triggered when a Client is created

Returns

The outputs of this operation are dynamic.

When a Client is updated

This operation is triggered when a Client is updated

Returns

The outputs of this operation are dynamic.

When a Office is created

This operation is triggered when an Office is created

Returns

The outputs of this operation are dynamic.

When a Office is updated

This operation is triggered when an Office is updated

Returns

The outputs of this operation are dynamic.

When a Ticket is at risk

This operation is triggered when a Ticket is at risk

Returns

The outputs of this operation are dynamic.

When a Ticket is closed

This operation is triggered when a Ticket is closed

Returns

The outputs of this operation are dynamic.

When a Ticket is deleted

This operation is triggered when a Ticket is deleted

Returns

The outputs of this operation are dynamic.

When a Ticket is due

This operation is triggered when a Ticket is due

Returns

The outputs of this operation are dynamic.

When a Ticket is logged

This operation is triggered when a Ticket is logged.

Returns

The outputs of this operation are dynamic.

When a Ticket is reopened

This operation is triggered when a Ticket is reopened

Returns

The outputs of this operation are dynamic.

When a Ticket is updated

This operation is triggered when a Ticket is updated (action added).

Returns

The outputs of this operation are dynamic.

When a User is created

This operation is triggered when an User is created

Returns

The outputs of this operation are dynamic.

When a User is updated

This operation is triggered when an User is updated

Returns

The outputs of this operation are dynamic.

Definitions

boolean

This is the basic data type 'boolean'.