ServiceDesk Plus Cloud (Preview)
ManageEngine ServiceDesk Plus Cloud je komplexní helpdesk kompatibilní s ITIL s integrovanými možnostmi správy prostředků a projektů.
Tento konektor je dostupný v následujících produktech a oblastech:
| Service | Class | Regions |
|---|---|---|
| Copilot Studio | Premium | Všechny oblasti Power Automate s výjimkou následujících: – státní správa USA (GCC) – státní správa USA (GCC High) - China Cloud provozovaný společností 21Vianet - Ministerstvo obrany USA (DoD) |
| Logic Apps | Standard | Všechny oblasti Logic Apps s výjimkou následujících: – Oblasti Azure Government – Oblasti Azure China - Ministerstvo obrany USA (DoD) |
| Power Apps | Premium | Všechny oblasti Power Apps s výjimkou následujících: – státní správa USA (GCC) – státní správa USA (GCC High) - China Cloud provozovaný společností 21Vianet - Ministerstvo obrany USA (DoD) |
| Power Automate | Premium | Všechny oblasti Power Automate s výjimkou následujících: – státní správa USA (GCC) – státní správa USA (GCC High) - China Cloud provozovaný společností 21Vianet - Ministerstvo obrany USA (DoD) |
| Kontakt | |
|---|---|
| Název | Podpora cloudu ServiceDesk Plus |
| URL | https://www.manageengine.com/products/service-desk/support.html |
| sdp-ondemand-support@manageengine.com |
| Metadata konektoru | |
|---|---|
| Vydavatel | ManageEngine (divize Zoho Corporation) |
| Internetová stránka | https://www.manageengine.com/products/service-desk/cloud/ |
| Zásady ochrany osobních údajů | https://www.manageengine.com/privacy.html |
| Kategorie | Spolupráce; Produktivita |
Vytvoření připojení
Konektor podporuje následující typy ověřování:
| výchozí | Parametry pro vytvoření připojení | Všechny oblasti | Nesdílitelné |
Výchozí
Použitelné: Všechny oblasti
Parametry pro vytvoření připojení
Toto připojení není možné sdílet. Pokud se power app sdílí s jiným uživatelem, zobrazí se výzva k explicitní vytvoření nového připojení.
| Název | Typ | Description | Povinné |
|---|---|---|---|
| Vyberte oblast. | řetězec | Vyberte doménu. | Pravdivé |
Limity omezování
| Name | Volání | Období obnovení |
|---|---|---|
| Volání rozhraní API na připojení | 100 | 60 sekund |
Akce
| Aktualizovat změnu |
Aktualizace existující změny |
| Vytvoření požadavku |
Vytvoření nového požadavku v cloudu SDP |
| Vytvořit změnu |
Vytvoření nové změny v cloudu SDP |
| Žádost o aktualizaci |
Aktualizace existujícího požadavku |
Aktualizovat změnu
Aktualizace existující změny
Parametry
| Name | Klíč | Vyžadováno | Typ | Description |
|---|---|---|---|---|
|
Service Desk Instance
|
serviceDeskInstance | True | string |
Vyberte instanci cloudu ServiceDesk Plus, ve které se musí umístit volání rozhraní API. |
|
Změnit ID
|
id | True | string |
Zadání ID změny |
|
Title
|
title | string |
Zadání názvu změny |
|
|
Komentář ke stavu
|
comment | string |
Zadání komentáře ke stavu změny |
|
|
Změnit šablonu
|
name | string |
Zadání názvu šablony změny |
|
|
Žádost o změnu
|
name | string |
Zadání názvu žadatele o změnu |
|
|
Site
|
name | string |
Zadání webu pro změnu |
|
|
Skupina
|
name | string |
Zadání skupiny pro změnu |
|
|
Description
|
description | string |
Popis změny typu |
|
|
Změnit e-mailovou adresu vlastníka
|
email_id | string |
Zadejte e-mailovou adresu vlastníka změny. |
|
|
Změnit typ
|
name | string |
Zadání typu změny |
|
|
Priority
|
name | string |
Určení priority změn |
|
|
Naléhavost
|
name | string |
Určení naléhavosti změn |
|
|
Dopad
|
name | string |
Určení dopadu změny |
|
|
Změnit riziko
|
name | string |
Určení rizika změny |
|
|
Důvod změny
|
name | string |
Zadejte důvod zahájení změny. |
|
|
Kategorie
|
name | string |
Určení kategorie změn pro změnu |
|
|
Podkategorie
|
name | string |
Zadání podkategorie změn pro změnu |
|
|
Položka
|
name | string |
Zadání položky změny |
|
|
název
|
name | string |
Poskytnutí prostředků, které se mají přidružit ke změně |
|
|
Další pole
|
udf_fields | string |
Zadejte další pole(např. {"udf_char1":"value";"udf_char2":"value",..}) |
Návraty
| Name | Cesta | Typ | Description |
|---|---|---|---|
|
status_code
|
response_status.status_code | integer |
status_code |
|
stav
|
response_status.status | string |
stav |
|
roll_out_plan.roll_out_plan_updated_on.display_value
|
change.roll_out_plan.roll_out_plan_updated_on.display_value | string |
roll_out_plan –> roll_out_plan_updated_on –> display_value |
|
roll_out_plan.roll_out_plan_updated_on.value
|
change.roll_out_plan.roll_out_plan_updated_on.value | string |
roll_out_plan –> roll_out_plan_updated_on –> hodnota |
|
roll_out_plan.roll_out_plan_updated_by.email_id
|
change.roll_out_plan.roll_out_plan_updated_by.email_id | string |
roll_out_plan -> roll_out_plan_updated_by -> email_id |
|
roll_out_plan.roll_out_plan_updated_by.is_technician
|
change.roll_out_plan.roll_out_plan_updated_by.is_technician | boolean |
roll_out_plan -> roll_out_plan_updated_by -> is_technician |
|
roll_out_plan.roll_out_plan_updated_by.sms_mail
|
change.roll_out_plan.roll_out_plan_updated_by.sms_mail | string |
roll_out_plan -> roll_out_plan_updated_by -> sms_mail |
|
roll_out_plan.roll_out_plan_updated_by.mobile
|
change.roll_out_plan.roll_out_plan_updated_by.mobile | string |
roll_out_plan -> roll_out_plan_updated_by -> mobilní |
|
roll_out_plan.roll_out_plan_updated_by.last_name
|
change.roll_out_plan.roll_out_plan_updated_by.last_name | string |
roll_out_plan -> roll_out_plan_updated_by -> last_name |
|
roll_out_plan.roll_out_plan_updated_by.user_scope
|
change.roll_out_plan.roll_out_plan_updated_by.user_scope | string |
roll_out_plan –> roll_out_plan_updated_by –> user_scope |
|
roll_out_plan.roll_out_plan_updated_by.sms_mail_id
|
change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id | string |
roll_out_plan -> roll_out_plan_updated_by -> sms_mail_id |
|
roll_out_plan.roll_out_plan_updated_by.phone
|
change.roll_out_plan.roll_out_plan_updated_by.phone | string |
roll_out_plan -> roll_out_plan_updated_by -> telefon |
|
roll_out_plan.roll_out_plan_updated_by.name
|
change.roll_out_plan.roll_out_plan_updated_by.name | string |
roll_out_plan –> roll_out_plan_updated_by –> název |
|
roll_out_plan.roll_out_plan_updated_by.id
|
change.roll_out_plan.roll_out_plan_updated_by.id | string |
roll_out_plan –> roll_out_plan_updated_by –> ID |
|
roll_out_plan.roll_out_plan_updated_by.photo_url
|
change.roll_out_plan.roll_out_plan_updated_by.photo_url | string |
roll_out_plan -> roll_out_plan_updated_by -> photo_url |
|
roll_out_plan.roll_out_plan_updated_by.is_vip_user
|
change.roll_out_plan.roll_out_plan_updated_by.is_vip_user | boolean |
roll_out_plan -> roll_out_plan_updated_by -> is_vip_user |
|
roll_out_plan.roll_out_plan_updated_by.department
|
change.roll_out_plan.roll_out_plan_updated_by.department | string |
roll_out_plan –> roll_out_plan_updated_by –> oddělení |
|
roll_out_plan.roll_out_plan_updated_by.first_name
|
change.roll_out_plan.roll_out_plan_updated_by.first_name | string |
roll_out_plan -> roll_out_plan_updated_by -> first_name |
|
roll_out_plan.roll_out_plan_updated_by.job_title
|
change.roll_out_plan.roll_out_plan_updated_by.job_title | string |
roll_out_plan –> roll_out_plan_updated_by –> job_title |
|
roll_out_plan.roll_out_plan_description
|
change.roll_out_plan.roll_out_plan_description | string |
roll_out_plan –> roll_out_plan_description |
|
Nouzové
|
change.emergency | boolean |
Nouzové |
|
change_type.color
|
change.change_type.color | string |
change_type –> barva |
|
change_type.pre_approved
|
change.change_type.pre_approved | boolean |
change_type –> pre_approved |
|
change_type.name
|
change.change_type.name | string |
change_type –> název |
|
change_type.id
|
change.change_type.id | string |
change_type –> ID |
|
review_details.next_review_on
|
change.review_details.next_review_on | object |
review_details –> next_review_on |
|
review_details.review_details_updated_by
|
change.review_details.review_details_updated_by | object |
review_details –> review_details_updated_by |
|
review_details.review_details_updated_on
|
change.review_details.review_details_updated_on | object |
review_details –> review_details_updated_on |
|
review_details.review_details_description
|
change.review_details.review_details_description | object |
review_details –> review_details_description |
|
assets
|
change.assets | array of object |
assets |
|
assets.site
|
change.assets.site | object |
prostředky –> lokalita |
|
assets.name
|
change.assets.name | string |
assety –> název |
|
assets.id
|
change.assets.id | string |
assets –> ID |
|
configuration_items
|
change.configuration_items | array of |
configuration_items |
|
workflow_instance_details.id
|
change.workflow_instance_details.id | string |
workflow_instance_details –> ID |
|
workflow_instance_details.status.name
|
change.workflow_instance_details.status.name | string |
workflow_instance_details –> stav –> název |
|
workflow_instance_details.status.id
|
change.workflow_instance_details.status.id | string |
workflow_instance_details –> stav –> ID |
|
rel.release
|
change.rel.releases | object |
rel –> vydané verze |
|
identifikační číslo
|
change.id | string |
change –> ID |
|
change_requester.email_id
|
change.change_requester.email_id | string |
change_requester –> email_id |
|
change_requester.is_technician
|
change.change_requester.is_technician | boolean |
change_requester –> is_technician |
|
change_requester.sms_mail
|
change.change_requester.sms_mail | string |
change_requester –> sms_mail |
|
change_requester.mobile
|
change.change_requester.mobile | string |
change_requester –> mobilní |
|
change_requester.last_name
|
change.change_requester.last_name | string |
change_requester –> last_name |
|
change_requester.user_scope
|
change.change_requester.user_scope | string |
change_requester –> user_scope |
|
change_requester.sms_mail_id
|
change.change_requester.sms_mail_id | string |
change_requester –> sms_mail_id |
|
change_requester.phone
|
change.change_requester.phone | string |
change_requester –> telefon |
|
change_requester.name
|
change.change_requester.name | string |
change_requester –> název |
|
change_requester.id
|
change.change_requester.id | string |
change_requester –> ID |
|
change_requester.photo_url
|
change.change_requester.photo_url | string |
change_requester –> photo_url |
|
change_requester.is_vip_user
|
change.change_requester.is_vip_user | boolean |
change_requester –> is_vip_user |
|
change_requester.department
|
change.change_requester.department | string |
change_requester –> oddělení |
|
change_requester.first_name
|
change.change_requester.first_name | string |
change_requester –> first_name |
|
change_requester.job_title
|
change.change_requester.job_title | string |
change_requester –> job_title |
|
group.site
|
change.group.site | object |
group –> site |
|
group.deleted
|
change.group.deleted | boolean |
group –> odstraněno |
|
group.name
|
change.group.name | string |
group –> name |
|
group.id
|
change.group.id | string |
group –> ID |
|
created_time.display_value
|
change.created_time.display_value | string |
created_time –> display_value |
|
created_time.value
|
change.created_time.value | string |
created_time –> hodnota |
|
item.name
|
change.item.name | string |
item –> name |
|
item.id
|
change.item.id | string |
item –> ID |
|
workflow.validated
|
change.workflow.validated | boolean |
pracovní postup –> ověřeno |
|
workflow.name
|
change.workflow.name | string |
pracovní postup –> název |
|
workflow.id
|
change.workflow.id | string |
pracovní postup –> ID |
|
approval_status
|
change.approval_status | string |
approval_status |
|
impact.name
|
change.impact.name | string |
impact –> název |
|
impact.id
|
change.impact.id | string |
impact –> ID |
|
release_details.release_actual_start
|
change.release_details.release_actual_start | object |
release_details –> release_actual_start |
|
release_details.release_actual_end
|
change.release_details.release_actual_end | object |
release_details –> release_actual_end |
|
release_details.release_details_description
|
change.release_details.release_details_description | string |
release_details –> release_details_description |
|
release_details.release_scheduled_end.display_value
|
change.release_details.release_scheduled_end.display_value | string |
release_details –> release_scheduled_end –> display_value |
|
release_details.release_scheduled_end.value
|
change.release_details.release_scheduled_end.value | string |
release_details –> release_scheduled_end –> hodnota |
|
release_details.release_details_updated_on.display_value
|
change.release_details.release_details_updated_on.display_value | string |
release_details -> release_details_updated_on -> display_value |
|
release_details.release_details_updated_on.value
|
change.release_details.release_details_updated_on.value | string |
release_details –> release_details_updated_on –> hodnota |
|
release_details.release_scheduled_start.display_value
|
change.release_details.release_scheduled_start.display_value | string |
release_details -> release_scheduled_start -> display_value |
|
release_details.release_scheduled_start.value
|
change.release_details.release_scheduled_start.value | string |
release_details –> release_scheduled_start –> hodnota |
|
release_details.release_details_updated_by.email_id
|
change.release_details.release_details_updated_by.email_id | string |
release_details -> release_details_updated_by -> email_id |
|
release_details.release_details_updated_by.is_technician
|
change.release_details.release_details_updated_by.is_technician | boolean |
release_details -> release_details_updated_by -> is_technician |
|
release_details.release_details_updated_by.sms_mail
|
change.release_details.release_details_updated_by.sms_mail | string |
release_details -> release_details_updated_by -> sms_mail |
|
release_details.release_details_updated_by.mobile
|
change.release_details.release_details_updated_by.mobile | string |
release_details -> release_details_updated_by -> mobilní |
|
release_details.release_details_updated_by.last_name
|
change.release_details.release_details_updated_by.last_name | string |
release_details -> release_details_updated_by -> last_name |
|
release_details.release_details_updated_by.user_scope
|
change.release_details.release_details_updated_by.user_scope | string |
release_details -> release_details_updated_by -> user_scope |
|
release_details.release_details_updated_by.sms_mail_id
|
change.release_details.release_details_updated_by.sms_mail_id | string |
release_details –> release_details_updated_by –> sms_mail_id |
|
release_details.release_details_updated_by.phone
|
change.release_details.release_details_updated_by.phone | string |
release_details -> release_details_updated_by -> telefon |
|
release_details.release_details_updated_by.name
|
change.release_details.release_details_updated_by.name | string |
release_details –> release_details_updated_by –> název |
|
release_details.release_details_updated_by.id
|
change.release_details.release_details_updated_by.id | string |
release_details –> release_details_updated_by –> ID |
|
release_details.release_details_updated_by.photo_url
|
change.release_details.release_details_updated_by.photo_url | string |
release_details –> release_details_updated_by –> photo_url |
|
release_details.release_details_updated_by.is_vip_user
|
change.release_details.release_details_updated_by.is_vip_user | boolean |
release_details -> release_details_updated_by -> is_vip_user |
|
release_details.release_details_updated_by.department
|
change.release_details.release_details_updated_by.department | string |
release_details –> release_details_updated_by –> oddělení |
|
release_details.release_details_updated_by.first_name
|
change.release_details.release_details_updated_by.first_name | string |
release_details -> release_details_updated_by -> first_name |
|
release_details.release_details_updated_by.job_title
|
change.release_details.release_details_updated_by.job_title | string |
release_details -> release_details_updated_by -> job_title |
|
priority.color
|
change.priority.color | string |
priorita –> barva |
|
priority.name
|
change.priority.name | string |
priorita –> název |
|
priority.id
|
change.priority.id | string |
priority –> ID |
|
scheduled_end_time.display_value
|
change.scheduled_end_time.display_value | string |
scheduled_end_time –> display_value |
|
scheduled_end_time.value
|
change.scheduled_end_time.value | string |
scheduled_end_time –> hodnota |
|
uat_details.uat_scheduled_start
|
change.uat_details.uat_scheduled_start | object |
uat_details –> uat_scheduled_start |
|
uat_details.uat_scheduled_end
|
change.uat_details.uat_actual_end | object |
uat_details –> uat_actual_end |
|
uat_details.uat_details_updated_by.email_id
|
change.uat_details.uat_details_updated_by.email_id | string |
uat_details -> uat_details_updated_by -> email_id |
|
uat_details.uat_details_updated_by.is_technician
|
change.uat_details.uat_details_updated_by.is_technician | boolean |
uat_details -> uat_details_updated_by -> is_technician |
|
uat_details.uat_details_updated_by.sms_mail
|
change.uat_details.uat_details_updated_by.sms_mail | string |
uat_details -> uat_details_updated_by -> sms_mail |
|
uat_details.uat_details_updated_by.mobile
|
change.uat_details.uat_details_updated_by.mobile | string |
uat_details -> uat_details_updated_by -> mobilní |
|
uat_details.uat_details_updated_by.last_name
|
change.uat_details.uat_details_updated_by.last_name | string |
uat_details -> uat_details_updated_by -> last_name |
|
uat_details.uat_details_updated_by.user_scope
|
change.uat_details.uat_details_updated_by.user_scope | string |
uat_details –> uat_details_updated_by –> user_scope |
|
uat_details.uat_details_updated_by.sms_mail_id
|
change.uat_details.uat_details_updated_by.sms_mail_id | string |
uat_details -> uat_details_updated_by -> sms_mail_id |
|
uat_details.uat_details_updated_by.phone
|
change.uat_details.uat_details_updated_by.phone | string |
uat_details -> uat_details_updated_by -> telefon |
|
uat_details.uat_details_updated_by.name
|
change.uat_details.uat_details_updated_by.name | string |
uat_details –> uat_details_updated_by –> název |
|
uat_details.uat_details_updated_by.id
|
change.uat_details.uat_details_updated_by.id | string |
uat_details –> uat_details_updated_by –> ID |
|
uat_details.uat_details_updated_by.photo_url
|
change.uat_details.uat_details_updated_by.photo_url | string |
uat_details –> uat_details_updated_by –> photo_url |
|
uat_details.uat_details_updated_by.is_vip_user
|
change.uat_details.uat_details_updated_by.is_vip_user | boolean |
uat_details -> uat_details_updated_by -> is_vip_user |
|
uat_details.uat_details_updated_by.department
|
change.uat_details.uat_details_updated_by.department | string |
uat_details –> uat_details_updated_by –> oddělení |
|
uat_details.uat_details_updated_by.first_name
|
change.uat_details.uat_details_updated_by.first_name | string |
uat_details –> uat_details_updated_by –> first_name |
|
uat_details.uat_details_updated_by.job_title
|
change.uat_details.uat_details_updated_by.job_title | string |
uat_details -> uat_details_updated_by -> job_title |
|
uat_details.uat_details_description
|
change.uat_details.uat_details_description | string |
uat_details –> uat_details_description |
|
uat_details.uat_details_updated_on.display_value
|
change.uat_details.uat_details_updated_on.display_value | string |
uat_details -> uat_details_updated_on -> display_value |
|
uat_details.uat_details_updated_on.value
|
change.uat_details.uat_details_updated_on.value | string |
uat_details –> uat_details_updated_on –> hodnota |
|
uat_details.uat_scheduled_end
|
change.uat_details.uat_scheduled_end | object |
uat_details –> uat_scheduled_end |
|
uat_details.uat_actual_start
|
change.uat_details.uat_actual_start | object |
uat_details –> uat_actual_start |
|
reason_for_change.name
|
change.reason_for_change.name | string |
reason_for_change –> název |
|
reason_for_change.id
|
change.reason_for_change.id | string |
reason_for_change –> ID |
|
impact_details.impact_details_updated_on.display_value
|
change.impact_details.impact_details_updated_on.display_value | string |
impact_details -> impact_details_updated_on -> display_value |
|
impact_details.impact_details_updated_on.value
|
change.impact_details.impact_details_updated_on.value | string |
impact_details –> impact_details_updated_on –> hodnota |
|
impact_details.impact_details_updated_by.email_id
|
change.impact_details.impact_details_updated_by.email_id | string |
impact_details -> impact_details_updated_by -> email_id |
|
impact_details.impact_details_updated_by.is_technician
|
change.impact_details.impact_details_updated_by.is_technician | boolean |
impact_details –> impact_details_updated_by –> is_technician |
|
impact_details.impact_details_updated_by.sms_mail
|
change.impact_details.impact_details_updated_by.sms_mail | string |
impact_details –> impact_details_updated_by –> sms_mail |
|
impact_details.impact_details_updated_by.mobile
|
change.impact_details.impact_details_updated_by.mobile | string |
impact_details -> impact_details_updated_by -> mobilní |
|
impact_details.impact_details_updated_by.last_name
|
change.impact_details.impact_details_updated_by.last_name | string |
impact_details -> impact_details_updated_by -> last_name |
|
impact_details.impact_details_updated_by.user_scope
|
change.impact_details.impact_details_updated_by.user_scope | string |
impact_details -> impact_details_updated_by -> user_scope |
|
impact_details.impact_details_updated_by.sms_mail_id
|
change.impact_details.impact_details_updated_by.sms_mail_id | string |
impact_details –> impact_details_updated_by –> sms_mail_id |
|
impact_details.impact_details_updated_by.phone
|
change.impact_details.impact_details_updated_by.phone | string |
impact_details -> impact_details_updated_by -> telefon |
|
impact_details.impact_details_updated_by.name
|
change.impact_details.impact_details_updated_by.name | string |
impact_details –> impact_details_updated_by –> název |
|
impact_details.impact_details_updated_by.id
|
change.impact_details.impact_details_updated_by.id | string |
impact_details –> impact_details_updated_by –> ID |
|
impact_details.impact_details_updated_by.photo_url
|
change.impact_details.impact_details_updated_by.photo_url | string |
impact_details -> impact_details_updated_by -> photo_url |
|
impact_details.impact_details_updated_by.is_vip_user
|
change.impact_details.impact_details_updated_by.is_vip_user | boolean |
impact_details -> impact_details_updated_by -> is_vip_user |
|
impact_details.impact_details_updated_by.department
|
change.impact_details.impact_details_updated_by.department | string |
impact_details -> impact_details_updated_by -> oddělení |
|
impact_details.impact_details_updated_by.first_name
|
change.impact_details.impact_details_updated_by.first_name | string |
impact_details -> impact_details_updated_by -> first_name |
|
impact_details.impact_details_updated_by.job_title
|
change.impact_details.impact_details_updated_by.job_title | string |
impact_details -> impact_details_updated_by -> job_title |
|
impact_details.impact_details_description
|
change.impact_details.impact_details_description | string |
impact_details –> impact_details_description |
|
subcategory.name
|
change.subcategory.name | string |
podkategorie –> název |
|
subcategory.id
|
change.subcategory.id | string |
subcategory –> ID |
|
deleted_time
|
change.deleted_time | object |
deleted_time |
|
is_freeze_conflicted
|
change.is_freeze_conflicted | boolean |
is_freeze_conflicted |
|
status.internal_name
|
change.status.internal_name | string |
stav –> internal_name |
|
status.stage.id
|
change.status.stage.id | string |
stav –> fáze –> ID |
|
status.name
|
change.status.name | string |
status -> name |
|
status.id
|
change.status.id | string |
stav –> ID |
|
scheduled_start_time.display_value
|
change.scheduled_start_time.display_value | string |
scheduled_start_time –> display_value |
|
scheduled_start_time.value
|
change.scheduled_start_time.value | string |
scheduled_start_time –> hodnota |
|
template.inactive
|
change.template.inactive | boolean |
šablona –> neaktivní |
|
template.name
|
change.template.name | string |
šablona –> název |
|
template.id
|
change.template.id | string |
šablona –> ID |
|
has_release_association
|
change.has_release_association | boolean |
has_release_association |
|
attachments
|
change.attachments | array of |
attachments |
|
display_id.display_value
|
change.display_id.display_value | string |
display_id –> display_value |
|
display_id.value
|
change.display_id.value | string |
display_id –> hodnota |
|
roles
|
change.roles | array of object |
roles |
|
roles.role.internal_name
|
change.roles.role.internal_name | string |
role –> role –> internal_name |
|
roles.role.user_type
|
change.roles.role.user_type | string |
role –> role –> user_type |
|
roles.role.name
|
change.roles.role.name | string |
role –> role –> název |
|
roles.role.id
|
change.roles.role.id | string |
role –> role –> ID |
|
roles.id
|
change.roles.id | string |
role –> ID |
|
roles.user.email_id
|
change.roles.user.email_id | string |
role –> uživatel –> email_id |
|
roles.user.is_technician
|
change.roles.user.is_technician | boolean |
role –> uživatel –> is_technician |
|
roles.user.sms_mail
|
change.roles.user.sms_mail | string |
role –> uživatel –> sms_mail |
|
roles.user.mobile
|
change.roles.user.mobile | string |
role –> uživatel –> mobilní |
|
roles.user.last_name
|
change.roles.user.last_name | string |
role –> uživatel –> last_name |
|
roles.user.user_scope
|
change.roles.user.user_scope | string |
role –> uživatel –> user_scope |
|
roles.user.sms_mail_id
|
change.roles.user.sms_mail_id | string |
role –> uživatel –> sms_mail_id |
|
roles.user.phone
|
change.roles.user.phone | string |
role –> uživatel –> telefon |
|
roles.user.name
|
change.roles.user.name | string |
role –> uživatel –> jméno |
|
roles.user.id
|
change.roles.user.id | string |
role –> uživatel –> ID |
|
roles.user.photo_url
|
change.roles.user.photo_url | string |
role –> uživatel –> photo_url |
|
roles.user.is_vip_user
|
change.roles.user.is_vip_user | boolean |
role –> uživatel –> is_vip_user |
|
roles.user.department.site.deleted
|
change.roles.user.department.site.deleted | boolean |
role – uživatel –>> oddělení –> web –> odstraněno |
|
roles.user.department.site.name
|
change.roles.user.department.site.name | string |
role – uživatel –>> oddělení –> web –> název |
|
roles.user.department.site.id
|
change.roles.user.department.site.id | string |
role – uživatel –>> oddělení –> web –> ID |
|
roles.user.department.name
|
change.roles.user.department.name | string |
role –> uživatel –> oddělení –> název |
|
roles.user.department.id
|
change.roles.user.department.id | string |
role –> uživatel –> oddělení –> ID |
|
roles.user.first_name
|
change.roles.user.first_name | string |
role –> uživatel –> first_name |
|
roles.user.job_title
|
change.roles.user.job_title | string |
role –> uživatel ->job_title |
|
popis
|
change.description | string |
popis |
|
title
|
change.title | string |
title |
|
change_owner.email_id
|
change.change_owner.email_id | string |
change_owner –> email_id |
|
change_owner.is_technician
|
change.change_owner.is_technician | boolean |
change_owner –> is_technician |
|
change_owner.sms_mail
|
change.change_owner.sms_mail | string |
change_owner –> sms_mail |
|
change_owner.mobile
|
change.change_owner.mobile | string |
change_owner –> mobilní |
|
change_owner.last_name
|
change.change_owner.last_name | string |
change_owner –> last_name |
|
change_owner.user_scope
|
change.change_owner.user_scope | string |
change_owner –> user_scope |
|
change_owner.sms_mail_id
|
change.change_owner.sms_mail_id | string |
change_owner –> sms_mail_id |
|
change_owner.cost_per_hour
|
change.change_owner.cost_per_hour | string |
change_owner –> cost_per_hour |
|
change_owner.phone
|
change.change_owner.phone | string |
change_owner –> telefon |
|
change_owner.name
|
change.change_owner.name | string |
change_owner –> název |
|
change_owner.id
|
change.change_owner.id | string |
change_owner –> ID |
|
change_owner.photo_url
|
change.change_owner.photo_url | string |
change_owner –> photo_url |
|
change_owner.is_vip_user
|
change.change_owner.is_vip_user | boolean |
change_owner –> is_vip_user |
|
change_owner.department
|
change.change_owner.department | string |
change_owner –> oddělení |
|
change_owner.first_name
|
change.change_owner.first_name | string |
change_owner –> first_name |
|
change_owner.job_title
|
change.change_owner.job_title | string |
change_owner –> job_title |
|
urgency.name
|
change.urgency.name | string |
naléhavost –> jméno |
|
urgency.id
|
change.urgency.id | string |
naléhavost –> ID |
|
close_details.close_details_updated_on.display_value
|
change.close_details.close_details_updated_on.display_value | string |
close_details -> close_details_updated_on -> display_value |
|
close_details.close_details_updated_on.value
|
change.close_details.close_details_updated_on.value | string |
close_details –> close_details_updated_on –> hodnota |
|
close_details.close_details_description
|
change.close_details.close_details_description | string |
close_details –> close_details_description |
|
close_details.closure_code.name
|
change.close_details.closure_code.name | string |
close_details –> closure_code –> název |
|
close_details.closure_code.id
|
change.close_details.closure_code.id | string |
close_details –> closure_code –> ID |
|
close_details.close_details_updated_by.email_id
|
change.close_details.close_details_updated_by.email_id | string |
close_details -> close_details_updated_by -> email_id |
|
close_details.close_details_updated_by.is_technician
|
change.close_details.close_details_updated_by.is_technician | boolean |
close_details -> close_details_updated_by -> is_technician |
|
close_details.close_details_updated_by.sms_mail
|
change.close_details.close_details_updated_by.sms_mail | string |
close_details -> close_details_updated_by -> sms_mail |
|
close_details.close_details_updated_by.mobile
|
change.close_details.close_details_updated_by.mobile | string |
close_details –> close_details_updated_by –> mobilní |
|
close_details.close_details_updated_by.last_name
|
change.close_details.close_details_updated_by.last_name | string |
close_details -> close_details_updated_by -> last_name |
|
close_details.close_details_updated_by.user_scope
|
change.close_details.close_details_updated_by.user_scope | string |
close_details -> close_details_updated_by -> user_scope |
|
close_details.close_details_updated_by.sms_mail_id
|
change.close_details.close_details_updated_by.sms_mail_id | string |
close_details -> close_details_updated_by -> sms_mail_id |
|
close_details.close_details_updated_by.phone
|
change.close_details.close_details_updated_by.phone | string |
close_details -> close_details_updated_by -> telefon |
|
close_details.close_details_updated_by.name
|
change.close_details.close_details_updated_by.name | string |
close_details –> close_details_updated_by –> název |
|
close_details.close_details_updated_by.id
|
change.close_details.close_details_updated_by.id | string |
close_details –> close_details_updated_by –> ID |
|
close_details.close_details_updated_by.photo_url
|
change.close_details.close_details_updated_by.photo_url | string |
close_details -> close_details_updated_by -> photo_url |
|
close_details.close_details_updated_by.is_vip_user
|
change.close_details.close_details_updated_by.is_vip_user | boolean |
close_details –> close_details_updated_by –> is_vip_user |
|
close_details.close_details_updated_by.department
|
change.close_details.close_details_updated_by.department | string |
close_details -> close_details_updated_by -> oddělení |
|
close_details.close_details_updated_by.first_name
|
change.close_details.close_details_updated_by.first_name | string |
close_details –> close_details_updated_by –> first_name |
|
close_details.close_details_updated_by.job_title
|
change.close_details.close_details_updated_by.job_title | string |
close_details -> close_details_updated_by -> job_title |
|
change_manager
|
change.change_manager | string |
change_manager |
|
is_freezed
|
change.is_freezed | boolean |
is_freezed |
|
retrospektiva
|
change.retrospective | boolean |
retrospektiva |
|
checklist.checklist_description
|
change.checklist.checklist_description | string |
kontrolní seznam –> checklist_description |
|
checklist.checklist_updated_on.display_value
|
change.checklist.checklist_updated_on.display_value | string |
kontrolní seznam –> checklist_updated_on –> display_value |
|
checklist.checklist_updated_on.value
|
change.checklist.checklist_updated_on.value | string |
kontrolní seznam –> checklist_updated_on –> hodnota |
|
checklist.checklist_updated_by.email_id
|
change.checklist.checklist_updated_by.email_id | string |
kontrolní seznam –> checklist_updated_by –> email_id |
|
checklist.checklist_updated_by.is_technician
|
change.checklist.checklist_updated_by.is_technician | boolean |
kontrolní seznam –> checklist_updated_by –> is_technician |
|
checklist.checklist_updated_by.sms_mail
|
change.checklist.checklist_updated_by.sms_mail | string |
kontrolní seznam –> checklist_updated_by –> sms_mail |
|
checklist.checklist_updated_by.mobile
|
change.checklist.checklist_updated_by.mobile | string |
kontrolní seznam –> checklist_updated_by –> mobilní |
|
checklist.checklist_updated_by.last_name
|
change.checklist.checklist_updated_by.last_name | string |
kontrolní seznam –> checklist_updated_by –> last_name |
|
checklist.checklist_updated_by.user_scope
|
change.checklist.checklist_updated_by.user_scope | string |
kontrolní seznam –> checklist_updated_by –> user_scope |
|
checklist.checklist_updated_by.sms_mail_id
|
change.checklist.checklist_updated_by.sms_mail_id | string |
kontrolní seznam –> checklist_updated_by –> sms_mail_id |
|
checklist.checklist_updated_by.phone
|
change.checklist.checklist_updated_by.phone | string |
kontrolní seznam –> checklist_updated_by –> telefon |
|
checklist.checklist_updated_by.name
|
change.checklist.checklist_updated_by.name | string |
kontrolní seznam –> checklist_updated_by –> název |
|
checklist.checklist_updated_by.id
|
change.checklist.checklist_updated_by.id | string |
kontrolní seznam –> checklist_updated_by –> ID |
|
checklist.checklist_updated_by.photo_url
|
change.checklist.checklist_updated_by.photo_url | string |
kontrolní seznam –> checklist_updated_by –> photo_url |
|
checklist.checklist_updated_by.is_vip_user
|
change.checklist.checklist_updated_by.is_vip_user | boolean |
kontrolní seznam –> checklist_updated_by –> is_vip_user |
|
checklist.checklist_updated_by.department
|
change.checklist.checklist_updated_by.department | string |
kontrolní seznam –> checklist_updated_by –> oddělení |
|
checklist.checklist_updated_by.first_name
|
change.checklist.checklist_updated_by.first_name | string |
kontrolní seznam –> checklist_updated_by –> first_name |
|
checklist.checklist_updated_by.job_title
|
change.checklist.checklist_updated_by.job_title | string |
kontrolní seznam –> checklist_updated_by –> job_title |
|
services
|
change.services | array of object |
services |
|
services.inactive
|
change.services.inactive | boolean |
služby –> neaktivní |
|
services.name
|
change.services.name | string |
služby –> název |
|
services.id
|
change.services.id | string |
služby –> ID |
|
services.sort_index
|
change.services.sort_index | integer |
služby –> sort_index |
|
back_out_plan.back_out_plan_updated_by.email_id
|
change.back_out_plan.back_out_plan_updated_by.email_id | string |
back_out_plan -> back_out_plan_updated_by -> email_id |
|
back_out_plan.back_out_plan_updated_by.is_technician
|
change.back_out_plan.back_out_plan_updated_by.is_technician | boolean |
back_out_plan -> back_out_plan_updated_by -> is_technician |
|
back_out_plan.back_out_plan_updated_by.sms_mail
|
change.back_out_plan.back_out_plan_updated_by.sms_mail | string |
back_out_plan -> back_out_plan_updated_by -> sms_mail |
|
back_out_plan.back_out_plan_updated_by.mobile
|
change.back_out_plan.back_out_plan_updated_by.mobile | string |
back_out_plan -> back_out_plan_updated_by -> mobilní |
|
back_out_plan.back_out_plan_updated_by.last_name
|
change.back_out_plan.back_out_plan_updated_by.last_name | string |
back_out_plan -> back_out_plan_updated_by -> last_name |
|
back_out_plan.back_out_plan_updated_by.user_scope
|
change.back_out_plan.back_out_plan_updated_by.user_scope | string |
back_out_plan –> back_out_plan_updated_by –> user_scope |
|
back_out_plan.back_out_plan_updated_by.sms_mail_id
|
change.back_out_plan.back_out_plan_updated_by.sms_mail_id | string |
back_out_plan –> back_out_plan_updated_by –> sms_mail_id |
|
back_out_plan.back_out_plan_updated_by.phone
|
change.back_out_plan.back_out_plan_updated_by.phone | string |
back_out_plan -> back_out_plan_updated_by -> telefon |
|
back_out_plan.back_out_plan_updated_by.name
|
change.back_out_plan.back_out_plan_updated_by.name | string |
back_out_plan –> back_out_plan_updated_by –> název |
|
back_out_plan.back_out_plan_updated_by.id
|
change.back_out_plan.back_out_plan_updated_by.id | string |
back_out_plan –> back_out_plan_updated_by –> ID |
|
back_out_plan.back_out_plan_updated_by.photo_url
|
change.back_out_plan.back_out_plan_updated_by.photo_url | string |
back_out_plan -> back_out_plan_updated_by -> photo_url |
|
back_out_plan.back_out_plan_updated_by.is_vip_user
|
change.back_out_plan.back_out_plan_updated_by.is_vip_user | boolean |
back_out_plan -> back_out_plan_updated_by -> is_vip_user |
|
back_out_plan.back_out_plan_updated_by.department
|
change.back_out_plan.back_out_plan_updated_by.department | string |
back_out_plan -> back_out_plan_updated_by -> oddělení |
|
back_out_plan.back_out_plan_updated_by.first_name
|
change.back_out_plan.back_out_plan_updated_by.first_name | string |
back_out_plan -> back_out_plan_updated_by -> first_name |
|
back_out_plan.back_out_plan_updated_by.job_title
|
change.back_out_plan.back_out_plan_updated_by.job_title | string |
back_out_plan –> back_out_plan_updated_by –> job_title |
|
back_out_plan.back_out_plan_updated_on.display_value
|
change.back_out_plan.back_out_plan_updated_on.display_value | string |
back_out_plan -> back_out_plan_updated_on -> display_value |
|
back_out_plan.back_out_plan_updated_on.value
|
change.back_out_plan.back_out_plan_updated_on.value | string |
back_out_plan –> back_out_plan_updated_on –> hodnota |
|
back_out_plan.back_out_plan_description
|
change.back_out_plan.back_out_plan_description | string |
back_out_plan –> back_out_plan_description |
|
site.site
|
change.site.deleted | boolean |
web –> odstraněno |
|
site.name
|
change.site.name | string |
web –> název |
|
site.id
|
change.site.id | string |
web –> ID |
|
stage.internal_name
|
change.stage.internal_name | string |
fáze –> internal_name |
|
stage.stage_index
|
change.stage.stage_index | integer |
fáze –> stage_index |
|
stage.name
|
change.stage.name | string |
stage –> název |
|
stage.id
|
change.stage.id | string |
stage –> ID |
|
completed_time.display_value
|
change.completed_time.display_value | string |
completed_time –> display_value |
|
completed_time.value
|
change.completed_time.value | string |
completed_time –> hodnota |
|
risk.name
|
change.risk.name | string |
risk –> název |
|
risk.id
|
change.risk.id | string |
risk –> ID |
|
category.deleted
|
change.category.deleted | boolean |
category –> odstraněno |
|
category.name
|
change.category.name | string |
category -> name |
|
category.id
|
change.category.id | string |
category -> ID |
|
notes_present
|
change.notes_present | boolean |
notes_present |
Vytvoření požadavku
Vytvoření nového požadavku v cloudu SDP
Parametry
| Name | Klíč | Vyžadováno | Typ | Description |
|---|---|---|---|---|
|
Service Desk Instance
|
serviceDeskInstance | True | string |
Vyberte instanci cloudu ServiceDesk Plus, ve které se musí umístit volání rozhraní API. |
|
Předmět
|
subject | True | string |
Určení předmětu žádosti |
|
Žádost o šablonu
|
name | string |
Zadání názvu šablony žádosti |
|
|
Typ požadavku
|
name | string |
Zadání typu požadavku |
|
|
Žadatel
|
name | string |
Zadejte název žadatele. |
|
|
Stav
|
name | string |
Zadání stavu žádosti |
|
|
E-mailová adresa technika
|
email_id | string |
Zadání e-mailové adresy technika |
|
|
Site
|
name | string |
Zadání webu žádosti |
|
|
Skupina
|
name | string |
Zadání skupiny žádostí |
|
|
Description
|
description | string |
Popis žádosti o typ |
|
|
Priority
|
name | string |
Určení priority požadavku |
|
|
Naléhavost
|
name | string |
Určení naléhavosti žádosti |
|
|
Dopad
|
name | string |
Určení dopadu požadavku |
|
|
Mode
|
name | string |
Určení režimu žádosti |
|
|
Kategorie
|
name | string |
Určení kategorie žádosti |
|
|
Podkategorie
|
name | string |
Určení podkategorie požadavku |
|
|
Položka
|
name | string |
Zadání položky požadavku |
|
|
název
|
name | string |
Poskytnutí prostředků, které se mají přidružit k žádosti |
|
|
Další pole
|
udf_fields | string |
Zadejte další pole(např. {"udf_char1":"value";"udf_char2":"value",..}) |
Návraty
| Name | Cesta | Typ | Description |
|---|---|---|---|
|
předmět
|
request.subject | string |
Předmět |
|
project.display_id.display_value
|
request.project.display_id.display_value | string |
project -> display_id -> display_value |
|
project.display_id.value
|
request.project.display_id.value | string |
project -> display_id -> value |
|
project.project_code
|
request.project.project_code | object |
projekt –> project_code |
|
project.id
|
request.project.id | string |
project –> ID |
|
project.title
|
request.project.title | string |
project -> title |
|
resolution.content
|
request.resolution.content | string |
rozlišení –> obsah |
|
linked_to_request.request.display_id
|
request.linked_to_request.request.display_id | integer |
linked_to_request –> žádost –> display_id |
|
linked_to_request.request.subject
|
request.linked_to_request.request.subject | string |
linked_to_request –> žádost –> předmět |
|
linked_to_request.request.id
|
request.linked_to_request.request.id | string |
linked_to_request –> požadavek –> ID |
|
linked_to_request.comments
|
request.linked_to_request.comments | string |
linked_to_request –> komentáře |
|
mode.name
|
request.mode.name | string |
mode –> název |
|
mode.id
|
request.mode.id | string |
mode –> ID |
|
životní cyklus
|
request.lifecycle | object |
životní cyklus |
|
is_read
|
request.is_read | boolean |
is_read |
|
assets
|
request.assets | array of object |
assets |
|
assets.site
|
request.assets.site | object |
prostředky –> lokalita |
|
assets.name
|
request.assets.name | string |
assety –> název |
|
assets.id
|
request.assets.id | string |
assets –> ID |
|
cancellation_requested
|
request.cancellation_requested | boolean |
cancellation_requested |
|
is_trashed
|
request.is_trashed | boolean |
is_trashed |
|
has_change_initiated_request
|
request.has_change_initiated_request | boolean |
has_change_initiated_request |
|
identifikační číslo
|
request.id | string |
request –> ID |
|
assigned_time.display_value
|
request.assigned_time.display_value | string |
assigned_time –> display_value |
|
assigned_time.value
|
request.assigned_time.value | string |
assigned_time –> hodnota |
|
group.site
|
request.group.site | object |
group –> site |
|
group.deleted
|
request.group.deleted | boolean |
group –> odstraněno |
|
group.name
|
request.group.name | string |
group –> name |
|
group.id
|
request.group.id | string |
group –> ID |
|
requester.email_id
|
request.requester.email_id | string |
žadatel –> email_id |
|
requester.is_technician
|
request.requester.is_technician | boolean |
žadatel –> is_technician |
|
requester.sms_mail
|
request.requester.sms_mail | string |
žadatel –> sms_mail |
|
requester.mobile
|
request.requester.mobile | string |
žadatel –> mobilní zařízení |
|
requester.last_name
|
request.requester.last_name | string |
žadatel –> last_name |
|
requester.user_scope
|
request.requester.user_scope | string |
žadatel –> user_scope |
|
requester.sms_mail_id
|
request.requester.sms_mail_id | string |
žadatel –> sms_mail_id |
|
requester.phone
|
request.requester.phone | string |
žadatel –> telefon |
|
requester.name
|
request.requester.name | string |
žadatel –> název |
|
requester.id
|
request.requester.id | string |
žadatel –> ID |
|
requester.photo_url
|
request.requester.photo_url | string |
žadatel –> photo_url |
|
requester.is_vip_user
|
request.requester.is_vip_user | boolean |
žadatel –> is_vip_user |
|
requester.department
|
request.requester.department | object |
žadatel –> oddělení |
|
requester.first_name
|
request.requester.first_name | string |
žadatel –> first_name |
|
requester.job_title
|
request.requester.job_title | string |
žadatel –> job_title |
|
email_to
|
request.email_to | array of |
email_to |
|
created_time.display_value
|
request.created_time.display_value | string |
created_time –> display_value |
|
created_time.value
|
request.created_time.value | string |
created_time –> hodnota |
|
item.name
|
request.item.name | string |
item –> name |
|
item.id
|
request.item.id | string |
item –> ID |
|
cancel_flag_comments
|
request.cancel_flag_comments | object |
cancel_flag_comments |
|
level.name
|
request.level.name | string |
level –> název |
|
level.id
|
request.level.id | string |
level –> ID |
|
approval_status
|
request.approval_status | object |
approval_status |
|
impact.name
|
request.impact.name | string |
impact –> název |
|
impact.id
|
request.impact.id | string |
impact –> ID |
|
service_category.inactive
|
request.service_category.inactive | boolean |
service_category –> neaktivní |
|
service_category.name
|
request.service_category.name | string |
service_category –> název |
|
service_category.id
|
request.service_category.id | string |
service_category –> ID |
|
service_category.sort_index
|
request.service_category.sort_index | integer |
service_category –> sort_index |
|
sla.name
|
request.sla.name | string |
sla –> název |
|
sla.id
|
request.sla.id | string |
sla –> ID |
|
resolved_time
|
request.resolved_time | object |
resolved_time |
|
priority.color
|
request.priority.color | string |
priorita –> barva |
|
priority.name
|
request.priority.name | string |
priorita –> název |
|
priority.id
|
request.priority.id | string |
priority –> ID |
|
created_by.email_id
|
request.created_by.email_id | string |
created_by –> email_id |
|
created_by.is_technician
|
request.created_by.is_technician | boolean |
created_by –> is_technician |
|
created_by.sms_mail
|
request.created_by.sms_mail | string |
created_by –> sms_mail |
|
created_by.mobile
|
request.created_by.mobile | string |
created_by –> mobilní |
|
created_by.last_name
|
request.created_by.last_name | string |
created_by –> last_name |
|
created_by.user_scope
|
request.created_by.user_scope | string |
created_by –> user_scope |
|
created_by.sms_mail_id
|
request.created_by.sms_mail_id | string |
created_by –> sms_mail_id |
|
created_by.phone
|
request.created_by.phone | string |
created_by –> telefon |
|
created_by.name
|
request.created_by.name | string |
created_by –> název |
|
created_by.id
|
request.created_by.id | string |
created_by –> ID |
|
created_by.photo_url
|
request.created_by.photo_url | string |
created_by –> photo_url |
|
created_by.is_vip_user
|
request.created_by.is_vip_user | boolean |
created_by –> is_vip_user |
|
created_by.department
|
request.created_by.department | object |
created_by –> oddělení |
|
created_by.first_name
|
request.created_by.first_name | string |
created_by –> first_name |
|
created_by.job_title
|
request.created_by.job_title | string |
created_by –> job_title |
|
scheduled_end_time.display_value
|
request.scheduled_end_time.display_value | string |
scheduled_end_time –> display_value |
|
scheduled_end_time.value
|
request.scheduled_end_time.value | string |
scheduled_end_time –> hodnota |
|
first_response_due_by_time.display_value
|
request.first_response_due_by_time.display_value | string |
first_response_due_by_time –> display_value |
|
first_response_due_by_time.value
|
request.first_response_due_by_time.value | string |
first_response_due_by_time –> hodnota |
|
is_escalated
|
request.is_escalated | boolean |
is_escalated |
|
last_updated_time.display_value
|
request.last_updated_time.display_value | string |
last_updated_time –> display_value |
|
last_updated_time.value
|
request.last_updated_time.value | string |
last_updated_time –> hodnota |
|
has_notes
|
request.has_notes | boolean |
has_notes |
|
impact_details
|
request.impact_details | string |
impact_details |
|
subcategory.name
|
request.subcategory.name | string |
podkategorie –> název |
|
subcategory.id
|
request.subcategory.id | string |
subcategory –> ID |
|
deleted_time
|
request.deleted_time | object |
deleted_time |
|
email_cc
|
request.email_cc | array of string |
email_cc |
|
onhold_scheduler
|
request.onhold_scheduler | object |
onhold_scheduler |
|
status.in_progress
|
request.status.in_progress | boolean |
stav –> in_progress |
|
status.internal_name
|
request.status.internal_name | string |
stav –> internal_name |
|
status.stop_timer
|
request.status.stop_timer | boolean |
stav –> stop_timer |
|
status.color
|
request.status.color | string |
stav –> barva |
|
status.name
|
request.status.name | string |
status -> name |
|
status.id
|
request.status.id | string |
stav –> ID |
|
scheduled_start_time.display_value
|
request.scheduled_start_time.display_value | string |
scheduled_start_time –> display_value |
|
scheduled_start_time.value
|
request.scheduled_start_time.value | string |
scheduled_start_time –> hodnota |
|
template.name
|
request.template.name | string |
šablona –> název |
|
template.id
|
request.template.id | string |
šablona –> ID |
|
email_ids_to_notify
|
request.email_ids_to_notify | array of string |
email_ids_to_notify |
|
attachments
|
request.attachments | array of |
attachments |
|
request_type.name
|
request.request_type.name | string |
request_type –> název |
|
request_type.id
|
request.request_type.id | string |
request_type –> ID |
|
completed_by_denial
|
request.completed_by_denial | boolean |
completed_by_denial |
|
display_id
|
request.display_id | string |
display_id |
|
time_elapsed
|
request.time_elapsed | string |
time_elapsed |
|
notification_status
|
request.notification_status | object |
notification_status |
|
popis
|
request.description | string |
popis |
|
responded_time
|
request.responded_time | string |
responded_time |
|
is_service_request
|
request.is_service_request | boolean |
is_service_request |
|
deleted_assets
|
request.deleted_assets | array of |
deleted_assets |
|
urgency.name
|
request.urgency.name | string |
naléhavost –> jméno |
|
urgency.id
|
request.urgency.id | string |
naléhavost –> ID |
|
has_request_initiated_change
|
request.has_request_initiated_change | boolean |
has_request_initiated_change |
|
request_template_task_ids
|
request.request_template_task_ids | array of object |
request_template_task_ids |
|
request_template_task_ids.id
|
request.request_template_task_ids.id | string |
request_template_task_ids –> ID |
|
oddělení
|
request.department | object |
oddělení |
|
is_reopened
|
request.is_reopened | boolean |
is_reopened |
|
has_draft
|
request.has_draft | boolean |
has_draft |
|
has_attachments
|
request.has_attachments | boolean |
has_attachments |
|
has_linked_requests
|
request.has_linked_requests | boolean |
has_linked_requests |
|
is_overdue
|
request.is_overdue | boolean |
is_overdue |
|
technician.email_id
|
request.technician.email_id | string |
technik -> email_id |
|
technician.is_technician
|
request.technician.is_technician | boolean |
technik -> is_technician |
|
technician.sms_mail
|
request.technician.sms_mail | string |
technik -> sms_mail |
|
technik.mobile
|
request.technician.mobile | string |
technik -> mobilní zařízení |
|
technician.last_name
|
request.technician.last_name | string |
technik -> last_name |
|
technician.user_scope
|
request.technician.user_scope | string |
technik -> user_scope |
|
technician.sms_mail_id
|
request.technician.sms_mail_id | string |
technik -> sms_mail_id |
|
technician.cost_per_hour
|
request.technician.cost_per_hour | string |
technik -> cost_per_hour |
|
technik.phone
|
request.technician.phone | string |
technik -> telefon |
|
technician.name
|
request.technician.name | string |
technik –> jméno |
|
technician.id
|
request.technician.id | string |
technik -> ID |
|
technician.photo_url
|
request.technician.photo_url | string |
technik -> photo_url |
|
technician.is_vip_user
|
request.technician.is_vip_user | boolean |
technik –> is_vip_user |
|
technician.department.id
|
request.technician.department.id | string |
technik -> oddělení -> ID |
|
technician.first_name
|
request.technician.first_name | string |
technik -> first_name |
|
technician.job_title
|
request.technician.job_title | string |
technik -> job_title |
|
has_problem
|
request.has_problem | boolean |
has_problem |
|
due_by_time.display_value
|
request.due_by_time.display_value | string |
due_by_time –> display_value |
|
due_by_time.value
|
request.due_by_time.value | string |
due_by_time –> hodnota |
|
is_fcr
|
request.is_fcr | boolean |
is_fcr |
|
has_project
|
request.has_project | boolean |
has_project |
|
site.deleted
|
request.site.deleted | boolean |
web –> odstraněno |
|
site.name
|
request.site.name | string |
web –> název |
|
site.id
|
request.site.id | string |
web –> ID |
|
is_first_response_overdue
|
request.is_first_response_overdue | boolean |
is_first_response_overdue |
|
completed_time
|
request.completed_time | object |
completed_time |
|
unreplied_count
|
request.unreplied_count | integer |
unreplied_count |
|
email_bcc
|
request.email_bcc | array of |
email_bcc |
|
category.deleted
|
request.category.deleted | boolean |
category –> odstraněno |
|
category.name
|
request.category.name | string |
category -> name |
|
category.id
|
request.category.id | string |
category -> ID |
|
údržba
|
request.maintenance | object |
údržba |
Vytvořit změnu
Vytvoření nové změny v cloudu SDP
Parametry
| Name | Klíč | Vyžadováno | Typ | Description |
|---|---|---|---|---|
|
Service Desk Instance
|
serviceDeskInstance | True | string |
Vyberte instanci cloudu ServiceDesk Plus, ve které se musí umístit volání rozhraní API. |
|
Title
|
title | True | string |
Zadání názvu změny |
|
Komentář ke stavu
|
comment | string |
Zadání komentáře ke stavu změny |
|
|
Změnit šablonu
|
name | string |
Zadání názvu šablony změny |
|
|
Žádost o změnu
|
name | string |
Zadání názvu žadatele o změnu |
|
|
Site
|
name | string |
Zadání webu pro změnu |
|
|
Skupina
|
name | string |
Zadání skupiny pro změnu |
|
|
Description
|
description | string |
Popis změny typu |
|
|
Změnit e-mailovou adresu vlastníka
|
email_id | string |
Zadejte e-mailovou adresu vlastníka změny. |
|
|
Změnit typ
|
name | string |
Zadání typu změny |
|
|
Priority
|
name | string |
Určení priority změn |
|
|
Naléhavost
|
name | string |
Určení naléhavosti změn |
|
|
Dopad
|
name | string |
Určení dopadu změny |
|
|
Změnit riziko
|
name | string |
Určení rizika změny |
|
|
Důvod změny
|
name | string |
Zadejte důvod zahájení změny. |
|
|
Kategorie
|
name | string |
Určení kategorie změn pro změnu |
|
|
Podkategorie
|
name | string |
Zadání podkategorie změn pro změnu |
|
|
Položka
|
name | string |
Zadání položky změny |
|
|
název
|
name | string |
Poskytnutí prostředků, které se mají přidružit ke změně |
|
|
Další pole
|
udf_fields | string |
Zadejte další pole(např. {"udf_char1":"value";"udf_char2":"value",..}) |
Návraty
| Name | Cesta | Typ | Description |
|---|---|---|---|
|
status_code
|
response_status.status_code | integer |
status_code |
|
stav
|
response_status.status | string |
stav |
|
roll_out_plan.roll_out_plan_updated_on.display_value
|
change.roll_out_plan.roll_out_plan_updated_on.display_value | string |
roll_out_plan –> roll_out_plan_updated_on –> display_value |
|
roll_out_plan.roll_out_plan_updated_on.value
|
change.roll_out_plan.roll_out_plan_updated_on.value | string |
roll_out_plan –> roll_out_plan_updated_on –> hodnota |
|
roll_out_plan.roll_out_plan_updated_by.email_id
|
change.roll_out_plan.roll_out_plan_updated_by.email_id | string |
roll_out_plan -> roll_out_plan_updated_by -> email_id |
|
roll_out_plan.roll_out_plan_updated_by.is_technician
|
change.roll_out_plan.roll_out_plan_updated_by.is_technician | boolean |
roll_out_plan -> roll_out_plan_updated_by -> is_technician |
|
roll_out_plan.roll_out_plan_updated_by.sms_mail
|
change.roll_out_plan.roll_out_plan_updated_by.sms_mail | string |
roll_out_plan -> roll_out_plan_updated_by -> sms_mail |
|
roll_out_plan.roll_out_plan_updated_by.mobile
|
change.roll_out_plan.roll_out_plan_updated_by.mobile | string |
roll_out_plan -> roll_out_plan_updated_by -> mobilní |
|
roll_out_plan.roll_out_plan_updated_by.last_name
|
change.roll_out_plan.roll_out_plan_updated_by.last_name | string |
roll_out_plan -> roll_out_plan_updated_by -> last_name |
|
roll_out_plan.roll_out_plan_updated_by.user_scope
|
change.roll_out_plan.roll_out_plan_updated_by.user_scope | string |
roll_out_plan –> roll_out_plan_updated_by –> user_scope |
|
roll_out_plan.roll_out_plan_updated_by.sms_mail_id
|
change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id | string |
roll_out_plan -> roll_out_plan_updated_by -> sms_mail_id |
|
roll_out_plan.roll_out_plan_updated_by.phone
|
change.roll_out_plan.roll_out_plan_updated_by.phone | string |
roll_out_plan -> roll_out_plan_updated_by -> telefon |
|
roll_out_plan.roll_out_plan_updated_by.name
|
change.roll_out_plan.roll_out_plan_updated_by.name | string |
roll_out_plan –> roll_out_plan_updated_by –> název |
|
roll_out_plan.roll_out_plan_updated_by.id
|
change.roll_out_plan.roll_out_plan_updated_by.id | string |
roll_out_plan –> roll_out_plan_updated_by –> ID |
|
roll_out_plan.roll_out_plan_updated_by.photo_url
|
change.roll_out_plan.roll_out_plan_updated_by.photo_url | string |
roll_out_plan -> roll_out_plan_updated_by -> photo_url |
|
roll_out_plan.roll_out_plan_updated_by.is_vip_user
|
change.roll_out_plan.roll_out_plan_updated_by.is_vip_user | boolean |
roll_out_plan -> roll_out_plan_updated_by -> is_vip_user |
|
roll_out_plan.roll_out_plan_updated_by.department
|
change.roll_out_plan.roll_out_plan_updated_by.department | string |
roll_out_plan –> roll_out_plan_updated_by –> oddělení |
|
roll_out_plan.roll_out_plan_updated_by.first_name
|
change.roll_out_plan.roll_out_plan_updated_by.first_name | string |
roll_out_plan -> roll_out_plan_updated_by -> first_name |
|
roll_out_plan.roll_out_plan_updated_by.job_title
|
change.roll_out_plan.roll_out_plan_updated_by.job_title | string |
roll_out_plan –> roll_out_plan_updated_by –> job_title |
|
roll_out_plan.roll_out_plan_description
|
change.roll_out_plan.roll_out_plan_description | string |
roll_out_plan –> roll_out_plan_description |
|
Nouzové
|
change.emergency | boolean |
Nouzové |
|
change_type.color
|
change.change_type.color | string |
change_type –> barva |
|
change_type.pre_approved
|
change.change_type.pre_approved | boolean |
change_type –> pre_approved |
|
change_type.name
|
change.change_type.name | string |
change_type –> název |
|
change_type.id
|
change.change_type.id | string |
change_type –> ID |
|
review_details.next_review_on
|
change.review_details.next_review_on | object |
review_details –> next_review_on |
|
review_details.review_details_updated_by
|
change.review_details.review_details_updated_by | object |
review_details –> review_details_updated_by |
|
review_details.review_details_updated_on
|
change.review_details.review_details_updated_on | object |
review_details –> review_details_updated_on |
|
review_details.review_details_description
|
change.review_details.review_details_description | object |
review_details –> review_details_description |
|
assets
|
change.assets | array of object |
assets |
|
assets.site
|
change.assets.site | object |
prostředky –> lokalita |
|
assets.name
|
change.assets.name | string |
assety –> název |
|
assets.id
|
change.assets.id | string |
assets –> ID |
|
configuration_items
|
change.configuration_items | array of |
configuration_items |
|
workflow_instance_details.id
|
change.workflow_instance_details.id | string |
workflow_instance_details –> ID |
|
workflow_instance_details.status.name
|
change.workflow_instance_details.status.name | string |
workflow_instance_details –> stav –> název |
|
workflow_instance_details.status.id
|
change.workflow_instance_details.status.id | string |
workflow_instance_details –> stav –> ID |
|
rel.release
|
change.rel.releases | object |
rel –> vydané verze |
|
identifikační číslo
|
change.id | string |
change –> ID |
|
change_requester.email_id
|
change.change_requester.email_id | string |
change_requester –> email_id |
|
change_requester.is_technician
|
change.change_requester.is_technician | boolean |
change_requester –> is_technician |
|
change_requester.sms_mail
|
change.change_requester.sms_mail | string |
change_requester –> sms_mail |
|
change_requester.mobile
|
change.change_requester.mobile | string |
change_requester –> mobilní |
|
change_requester.last_name
|
change.change_requester.last_name | string |
change_requester –> last_name |
|
change_requester.user_scope
|
change.change_requester.user_scope | string |
change_requester –> user_scope |
|
change_requester.sms_mail_id
|
change.change_requester.sms_mail_id | string |
change_requester –> sms_mail_id |
|
change_requester.phone
|
change.change_requester.phone | string |
change_requester –> telefon |
|
change_requester.name
|
change.change_requester.name | string |
change_requester –> název |
|
change_requester.id
|
change.change_requester.id | string |
change_requester –> ID |
|
change_requester.photo_url
|
change.change_requester.photo_url | string |
change_requester –> photo_url |
|
change_requester.is_vip_user
|
change.change_requester.is_vip_user | boolean |
change_requester –> is_vip_user |
|
change_requester.department
|
change.change_requester.department | string |
change_requester –> oddělení |
|
change_requester.first_name
|
change.change_requester.first_name | string |
change_requester –> first_name |
|
change_requester.job_title
|
change.change_requester.job_title | string |
change_requester –> job_title |
|
group.site
|
change.group.site | object |
group –> site |
|
group.deleted
|
change.group.deleted | boolean |
group –> odstraněno |
|
group.name
|
change.group.name | string |
group –> name |
|
group.id
|
change.group.id | string |
group –> ID |
|
created_time.display_value
|
change.created_time.display_value | string |
created_time –> display_value |
|
created_time.value
|
change.created_time.value | string |
created_time –> hodnota |
|
item.name
|
change.item.name | string |
item –> name |
|
item.id
|
change.item.id | string |
item –> ID |
|
workflow.validated
|
change.workflow.validated | boolean |
pracovní postup –> ověřeno |
|
workflow.name
|
change.workflow.name | string |
pracovní postup –> název |
|
workflow.id
|
change.workflow.id | string |
pracovní postup –> ID |
|
approval_status
|
change.approval_status | string |
approval_status |
|
impact.name
|
change.impact.name | string |
impact –> název |
|
impact.id
|
change.impact.id | string |
impact –> ID |
|
release_details.release_actual_start
|
change.release_details.release_actual_start | object |
release_details –> release_actual_start |
|
release_details.release_actual_end
|
change.release_details.release_actual_end | object |
release_details –> release_actual_end |
|
release_details.release_details_description
|
change.release_details.release_details_description | string |
release_details –> release_details_description |
|
release_details.release_scheduled_end.display_value
|
change.release_details.release_scheduled_end.display_value | string |
release_details –> release_scheduled_end –> display_value |
|
release_details.release_scheduled_end.value
|
change.release_details.release_scheduled_end.value | string |
release_details –> release_scheduled_end –> hodnota |
|
release_details.release_details_updated_on.display_value
|
change.release_details.release_details_updated_on.display_value | string |
release_details -> release_details_updated_on -> display_value |
|
release_details.release_details_updated_on.value
|
change.release_details.release_details_updated_on.value | string |
release_details –> release_details_updated_on –> hodnota |
|
release_details.release_scheduled_start.display_value
|
change.release_details.release_scheduled_start.display_value | string |
release_details -> release_scheduled_start -> display_value |
|
release_details.release_scheduled_start.value
|
change.release_details.release_scheduled_start.value | string |
release_details –> release_scheduled_start –> hodnota |
|
release_details.release_details_updated_by.email_id
|
change.release_details.release_details_updated_by.email_id | string |
release_details -> release_details_updated_by -> email_id |
|
release_details.release_details_updated_by.is_technician
|
change.release_details.release_details_updated_by.is_technician | boolean |
release_details -> release_details_updated_by -> is_technician |
|
release_details.release_details_updated_by.sms_mail
|
change.release_details.release_details_updated_by.sms_mail | string |
release_details -> release_details_updated_by -> sms_mail |
|
release_details.release_details_updated_by.mobile
|
change.release_details.release_details_updated_by.mobile | string |
release_details -> release_details_updated_by -> mobilní |
|
release_details.release_details_updated_by.last_name
|
change.release_details.release_details_updated_by.last_name | string |
release_details -> release_details_updated_by -> last_name |
|
release_details.release_details_updated_by.user_scope
|
change.release_details.release_details_updated_by.user_scope | string |
release_details -> release_details_updated_by -> user_scope |
|
release_details.release_details_updated_by.sms_mail_id
|
change.release_details.release_details_updated_by.sms_mail_id | string |
release_details –> release_details_updated_by –> sms_mail_id |
|
release_details.release_details_updated_by.phone
|
change.release_details.release_details_updated_by.phone | string |
release_details -> release_details_updated_by -> telefon |
|
release_details.release_details_updated_by.name
|
change.release_details.release_details_updated_by.name | string |
release_details –> release_details_updated_by –> název |
|
release_details.release_details_updated_by.id
|
change.release_details.release_details_updated_by.id | string |
release_details –> release_details_updated_by –> ID |
|
release_details.release_details_updated_by.photo_url
|
change.release_details.release_details_updated_by.photo_url | string |
release_details –> release_details_updated_by –> photo_url |
|
release_details.release_details_updated_by.is_vip_user
|
change.release_details.release_details_updated_by.is_vip_user | boolean |
release_details -> release_details_updated_by -> is_vip_user |
|
release_details.release_details_updated_by.department
|
change.release_details.release_details_updated_by.department | string |
release_details –> release_details_updated_by –> oddělení |
|
release_details.release_details_updated_by.first_name
|
change.release_details.release_details_updated_by.first_name | string |
release_details -> release_details_updated_by -> first_name |
|
release_details.release_details_updated_by.job_title
|
change.release_details.release_details_updated_by.job_title | string |
release_details -> release_details_updated_by -> job_title |
|
priority.color
|
change.priority.color | string |
priorita –> barva |
|
priority.name
|
change.priority.name | string |
priorita –> název |
|
priority.id
|
change.priority.id | string |
priority –> ID |
|
scheduled_end_time.display_value
|
change.scheduled_end_time.display_value | string |
scheduled_end_time –> display_value |
|
scheduled_end_time.value
|
change.scheduled_end_time.value | string |
scheduled_end_time –> hodnota |
|
uat_details.uat_scheduled_start
|
change.uat_details.uat_scheduled_start | object |
uat_details –> uat_scheduled_start |
|
uat_details.uat_scheduled_end
|
change.uat_details.uat_actual_end | object |
uat_details –> uat_actual_end |
|
uat_details.uat_details_updated_by.email_id
|
change.uat_details.uat_details_updated_by.email_id | string |
uat_details -> uat_details_updated_by -> email_id |
|
uat_details.uat_details_updated_by.is_technician
|
change.uat_details.uat_details_updated_by.is_technician | boolean |
uat_details -> uat_details_updated_by -> is_technician |
|
uat_details.uat_details_updated_by.sms_mail
|
change.uat_details.uat_details_updated_by.sms_mail | string |
uat_details -> uat_details_updated_by -> sms_mail |
|
uat_details.uat_details_updated_by.mobile
|
change.uat_details.uat_details_updated_by.mobile | string |
uat_details -> uat_details_updated_by -> mobilní |
|
uat_details.uat_details_updated_by.last_name
|
change.uat_details.uat_details_updated_by.last_name | string |
uat_details -> uat_details_updated_by -> last_name |
|
uat_details.uat_details_updated_by.user_scope
|
change.uat_details.uat_details_updated_by.user_scope | string |
uat_details –> uat_details_updated_by –> user_scope |
|
uat_details.uat_details_updated_by.sms_mail_id
|
change.uat_details.uat_details_updated_by.sms_mail_id | string |
uat_details -> uat_details_updated_by -> sms_mail_id |
|
uat_details.uat_details_updated_by.phone
|
change.uat_details.uat_details_updated_by.phone | string |
uat_details -> uat_details_updated_by -> telefon |
|
uat_details.uat_details_updated_by.name
|
change.uat_details.uat_details_updated_by.name | string |
uat_details –> uat_details_updated_by –> název |
|
uat_details.uat_details_updated_by.id
|
change.uat_details.uat_details_updated_by.id | string |
uat_details –> uat_details_updated_by –> ID |
|
uat_details.uat_details_updated_by.photo_url
|
change.uat_details.uat_details_updated_by.photo_url | string |
uat_details –> uat_details_updated_by –> photo_url |
|
uat_details.uat_details_updated_by.is_vip_user
|
change.uat_details.uat_details_updated_by.is_vip_user | boolean |
uat_details -> uat_details_updated_by -> is_vip_user |
|
uat_details.uat_details_updated_by.department
|
change.uat_details.uat_details_updated_by.department | string |
uat_details –> uat_details_updated_by –> oddělení |
|
uat_details.uat_details_updated_by.first_name
|
change.uat_details.uat_details_updated_by.first_name | string |
uat_details –> uat_details_updated_by –> first_name |
|
uat_details.uat_details_updated_by.job_title
|
change.uat_details.uat_details_updated_by.job_title | string |
uat_details -> uat_details_updated_by -> job_title |
|
uat_details.uat_details_description
|
change.uat_details.uat_details_description | string |
uat_details –> uat_details_description |
|
uat_details.uat_details_updated_on.display_value
|
change.uat_details.uat_details_updated_on.display_value | string |
uat_details -> uat_details_updated_on -> display_value |
|
uat_details.uat_details_updated_on.value
|
change.uat_details.uat_details_updated_on.value | string |
uat_details –> uat_details_updated_on –> hodnota |
|
uat_details.uat_scheduled_end
|
change.uat_details.uat_scheduled_end | object |
uat_details –> uat_scheduled_end |
|
uat_details.uat_actual_start
|
change.uat_details.uat_actual_start | object |
uat_details –> uat_actual_start |
|
reason_for_change.name
|
change.reason_for_change.name | string |
reason_for_change –> název |
|
reason_for_change.id
|
change.reason_for_change.id | string |
reason_for_change –> ID |
|
impact_details.impact_details_updated_on.display_value
|
change.impact_details.impact_details_updated_on.display_value | string |
impact_details -> impact_details_updated_on -> display_value |
|
impact_details.impact_details_updated_on.value
|
change.impact_details.impact_details_updated_on.value | string |
impact_details –> impact_details_updated_on –> hodnota |
|
impact_details.impact_details_updated_by.email_id
|
change.impact_details.impact_details_updated_by.email_id | string |
impact_details -> impact_details_updated_by -> email_id |
|
impact_details.impact_details_updated_by.is_technician
|
change.impact_details.impact_details_updated_by.is_technician | boolean |
impact_details –> impact_details_updated_by –> is_technician |
|
impact_details.impact_details_updated_by.sms_mail
|
change.impact_details.impact_details_updated_by.sms_mail | string |
impact_details –> impact_details_updated_by –> sms_mail |
|
impact_details.impact_details_updated_by.mobile
|
change.impact_details.impact_details_updated_by.mobile | string |
impact_details -> impact_details_updated_by -> mobilní |
|
impact_details.impact_details_updated_by.last_name
|
change.impact_details.impact_details_updated_by.last_name | string |
impact_details -> impact_details_updated_by -> last_name |
|
impact_details.impact_details_updated_by.user_scope
|
change.impact_details.impact_details_updated_by.user_scope | string |
impact_details -> impact_details_updated_by -> user_scope |
|
impact_details.impact_details_updated_by.sms_mail_id
|
change.impact_details.impact_details_updated_by.sms_mail_id | string |
impact_details –> impact_details_updated_by –> sms_mail_id |
|
impact_details.impact_details_updated_by.phone
|
change.impact_details.impact_details_updated_by.phone | string |
impact_details -> impact_details_updated_by -> telefon |
|
impact_details.impact_details_updated_by.name
|
change.impact_details.impact_details_updated_by.name | string |
impact_details –> impact_details_updated_by –> název |
|
impact_details.impact_details_updated_by.id
|
change.impact_details.impact_details_updated_by.id | string |
impact_details –> impact_details_updated_by –> ID |
|
impact_details.impact_details_updated_by.photo_url
|
change.impact_details.impact_details_updated_by.photo_url | string |
impact_details -> impact_details_updated_by -> photo_url |
|
impact_details.impact_details_updated_by.is_vip_user
|
change.impact_details.impact_details_updated_by.is_vip_user | boolean |
impact_details -> impact_details_updated_by -> is_vip_user |
|
impact_details.impact_details_updated_by.department
|
change.impact_details.impact_details_updated_by.department | string |
impact_details -> impact_details_updated_by -> oddělení |
|
impact_details.impact_details_updated_by.first_name
|
change.impact_details.impact_details_updated_by.first_name | string |
impact_details -> impact_details_updated_by -> first_name |
|
impact_details.impact_details_updated_by.job_title
|
change.impact_details.impact_details_updated_by.job_title | string |
impact_details -> impact_details_updated_by -> job_title |
|
impact_details.impact_details_description
|
change.impact_details.impact_details_description | string |
impact_details –> impact_details_description |
|
subcategory.name
|
change.subcategory.name | string |
podkategorie –> název |
|
subcategory.id
|
change.subcategory.id | string |
subcategory –> ID |
|
deleted_time
|
change.deleted_time | object |
deleted_time |
|
is_freeze_conflicted
|
change.is_freeze_conflicted | boolean |
is_freeze_conflicted |
|
status.internal_name
|
change.status.internal_name | string |
stav –> internal_name |
|
status.stage.id
|
change.status.stage.id | string |
stav –> fáze –> ID |
|
status.name
|
change.status.name | string |
status -> name |
|
status.id
|
change.status.id | string |
stav –> ID |
|
scheduled_start_time.display_value
|
change.scheduled_start_time.display_value | string |
scheduled_start_time –> display_value |
|
scheduled_start_time.value
|
change.scheduled_start_time.value | string |
scheduled_start_time –> hodnota |
|
template.inactive
|
change.template.inactive | boolean |
šablona –> neaktivní |
|
template.name
|
change.template.name | string |
šablona –> název |
|
template.id
|
change.template.id | string |
šablona –> ID |
|
has_release_association
|
change.has_release_association | boolean |
has_release_association |
|
attachments
|
change.attachments | array of |
attachments |
|
display_id.display_value
|
change.display_id.display_value | string |
display_id –> display_value |
|
display_id.value
|
change.display_id.value | string |
display_id –> hodnota |
|
roles
|
change.roles | array of object |
roles |
|
roles.role.internal_name
|
change.roles.role.internal_name | string |
role –> role –> internal_name |
|
roles.role.user_type
|
change.roles.role.user_type | string |
role –> role –> user_type |
|
roles.role.name
|
change.roles.role.name | string |
role –> role –> název |
|
roles.role.id
|
change.roles.role.id | string |
role –> role –> ID |
|
roles.id
|
change.roles.id | string |
role –> ID |
|
roles.user.email_id
|
change.roles.user.email_id | string |
role –> uživatel –> email_id |
|
roles.user.is_technician
|
change.roles.user.is_technician | boolean |
role –> uživatel –> is_technician |
|
roles.user.sms_mail
|
change.roles.user.sms_mail | string |
role –> uživatel –> sms_mail |
|
roles.user.mobile
|
change.roles.user.mobile | string |
role –> uživatel –> mobilní |
|
roles.user.last_name
|
change.roles.user.last_name | string |
role –> uživatel –> last_name |
|
roles.user.user_scope
|
change.roles.user.user_scope | string |
role –> uživatel –> user_scope |
|
roles.user.sms_mail_id
|
change.roles.user.sms_mail_id | string |
role –> uživatel –> sms_mail_id |
|
roles.user.phone
|
change.roles.user.phone | string |
role –> uživatel –> telefon |
|
roles.user.name
|
change.roles.user.name | string |
role –> uživatel –> jméno |
|
roles.user.id
|
change.roles.user.id | string |
role –> uživatel –> ID |
|
roles.user.photo_url
|
change.roles.user.photo_url | string |
role –> uživatel –> photo_url |
|
roles.user.is_vip_user
|
change.roles.user.is_vip_user | boolean |
role –> uživatel –> is_vip_user |
|
roles.user.department.site.deleted
|
change.roles.user.department.site.deleted | boolean |
role – uživatel –>> oddělení –> web –> odstraněno |
|
roles.user.department.site.name
|
change.roles.user.department.site.name | string |
role – uživatel –>> oddělení –> web –> název |
|
roles.user.department.site.id
|
change.roles.user.department.site.id | string |
role – uživatel –>> oddělení –> web –> ID |
|
roles.user.department.name
|
change.roles.user.department.name | string |
role –> uživatel –> oddělení –> název |
|
roles.user.department.id
|
change.roles.user.department.id | string |
role –> uživatel –> oddělení –> ID |
|
roles.user.first_name
|
change.roles.user.first_name | string |
role –> uživatel –> first_name |
|
roles.user.job_title
|
change.roles.user.job_title | string |
role –> uživatel ->job_title |
|
popis
|
change.description | string |
popis |
|
title
|
change.title | string |
title |
|
change_owner.email_id
|
change.change_owner.email_id | string |
change_owner –> email_id |
|
change_owner.is_technician
|
change.change_owner.is_technician | boolean |
change_owner –> is_technician |
|
change_owner.sms_mail
|
change.change_owner.sms_mail | string |
change_owner –> sms_mail |
|
change_owner.mobile
|
change.change_owner.mobile | string |
change_owner –> mobilní |
|
change_owner.last_name
|
change.change_owner.last_name | string |
change_owner –> last_name |
|
change_owner.user_scope
|
change.change_owner.user_scope | string |
change_owner –> user_scope |
|
change_owner.sms_mail_id
|
change.change_owner.sms_mail_id | string |
change_owner –> sms_mail_id |
|
change_owner.cost_per_hour
|
change.change_owner.cost_per_hour | string |
change_owner –> cost_per_hour |
|
change_owner.phone
|
change.change_owner.phone | string |
change_owner –> telefon |
|
change_owner.name
|
change.change_owner.name | string |
change_owner –> název |
|
change_owner.id
|
change.change_owner.id | string |
change_owner –> ID |
|
change_owner.photo_url
|
change.change_owner.photo_url | string |
change_owner –> photo_url |
|
change_owner.is_vip_user
|
change.change_owner.is_vip_user | boolean |
change_owner –> is_vip_user |
|
change_owner.department
|
change.change_owner.department | string |
change_owner –> oddělení |
|
change_owner.first_name
|
change.change_owner.first_name | string |
change_owner –> first_name |
|
change_owner.job_title
|
change.change_owner.job_title | string |
change_owner –> job_title |
|
urgency.name
|
change.urgency.name | string |
naléhavost –> jméno |
|
urgency.id
|
change.urgency.id | string |
naléhavost –> ID |
|
close_details.close_details_updated_on.display_value
|
change.close_details.close_details_updated_on.display_value | string |
close_details -> close_details_updated_on -> display_value |
|
close_details.close_details_updated_on.value
|
change.close_details.close_details_updated_on.value | string |
close_details –> close_details_updated_on –> hodnota |
|
close_details.close_details_description
|
change.close_details.close_details_description | string |
close_details –> close_details_description |
|
close_details.closure_code.name
|
change.close_details.closure_code.name | string |
close_details –> closure_code –> název |
|
close_details.closure_code.id
|
change.close_details.closure_code.id | string |
close_details –> closure_code –> ID |
|
close_details.close_details_updated_by.email_id
|
change.close_details.close_details_updated_by.email_id | string |
close_details -> close_details_updated_by -> email_id |
|
close_details.close_details_updated_by.is_technician
|
change.close_details.close_details_updated_by.is_technician | boolean |
close_details -> close_details_updated_by -> is_technician |
|
close_details.close_details_updated_by.sms_mail
|
change.close_details.close_details_updated_by.sms_mail | string |
close_details -> close_details_updated_by -> sms_mail |
|
close_details.close_details_updated_by.mobile
|
change.close_details.close_details_updated_by.mobile | string |
close_details –> close_details_updated_by –> mobilní |
|
close_details.close_details_updated_by.last_name
|
change.close_details.close_details_updated_by.last_name | string |
close_details -> close_details_updated_by -> last_name |
|
close_details.close_details_updated_by.user_scope
|
change.close_details.close_details_updated_by.user_scope | string |
close_details -> close_details_updated_by -> user_scope |
|
close_details.close_details_updated_by.sms_mail_id
|
change.close_details.close_details_updated_by.sms_mail_id | string |
close_details -> close_details_updated_by -> sms_mail_id |
|
close_details.close_details_updated_by.phone
|
change.close_details.close_details_updated_by.phone | string |
close_details -> close_details_updated_by -> telefon |
|
close_details.close_details_updated_by.name
|
change.close_details.close_details_updated_by.name | string |
close_details –> close_details_updated_by –> název |
|
close_details.close_details_updated_by.id
|
change.close_details.close_details_updated_by.id | string |
close_details –> close_details_updated_by –> ID |
|
close_details.close_details_updated_by.photo_url
|
change.close_details.close_details_updated_by.photo_url | string |
close_details -> close_details_updated_by -> photo_url |
|
close_details.close_details_updated_by.is_vip_user
|
change.close_details.close_details_updated_by.is_vip_user | boolean |
close_details –> close_details_updated_by –> is_vip_user |
|
close_details.close_details_updated_by.department
|
change.close_details.close_details_updated_by.department | string |
close_details -> close_details_updated_by -> oddělení |
|
close_details.close_details_updated_by.first_name
|
change.close_details.close_details_updated_by.first_name | string |
close_details –> close_details_updated_by –> first_name |
|
close_details.close_details_updated_by.job_title
|
change.close_details.close_details_updated_by.job_title | string |
close_details -> close_details_updated_by -> job_title |
|
change_manager
|
change.change_manager | string |
change_manager |
|
is_freezed
|
change.is_freezed | boolean |
is_freezed |
|
retrospektiva
|
change.retrospective | boolean |
retrospektiva |
|
checklist.checklist_description
|
change.checklist.checklist_description | string |
kontrolní seznam –> checklist_description |
|
checklist.checklist_updated_on.display_value
|
change.checklist.checklist_updated_on.display_value | string |
kontrolní seznam –> checklist_updated_on –> display_value |
|
checklist.checklist_updated_on.value
|
change.checklist.checklist_updated_on.value | string |
kontrolní seznam –> checklist_updated_on –> hodnota |
|
checklist.checklist_updated_by.email_id
|
change.checklist.checklist_updated_by.email_id | string |
kontrolní seznam –> checklist_updated_by –> email_id |
|
checklist.checklist_updated_by.is_technician
|
change.checklist.checklist_updated_by.is_technician | boolean |
kontrolní seznam –> checklist_updated_by –> is_technician |
|
checklist.checklist_updated_by.sms_mail
|
change.checklist.checklist_updated_by.sms_mail | string |
kontrolní seznam –> checklist_updated_by –> sms_mail |
|
checklist.checklist_updated_by.mobile
|
change.checklist.checklist_updated_by.mobile | string |
kontrolní seznam –> checklist_updated_by –> mobilní |
|
checklist.checklist_updated_by.last_name
|
change.checklist.checklist_updated_by.last_name | string |
kontrolní seznam –> checklist_updated_by –> last_name |
|
checklist.checklist_updated_by.user_scope
|
change.checklist.checklist_updated_by.user_scope | string |
kontrolní seznam –> checklist_updated_by –> user_scope |
|
checklist.checklist_updated_by.sms_mail_id
|
change.checklist.checklist_updated_by.sms_mail_id | string |
kontrolní seznam –> checklist_updated_by –> sms_mail_id |
|
checklist.checklist_updated_by.phone
|
change.checklist.checklist_updated_by.phone | string |
kontrolní seznam –> checklist_updated_by –> telefon |
|
checklist.checklist_updated_by.name
|
change.checklist.checklist_updated_by.name | string |
kontrolní seznam –> checklist_updated_by –> název |
|
checklist.checklist_updated_by.id
|
change.checklist.checklist_updated_by.id | string |
kontrolní seznam –> checklist_updated_by –> ID |
|
checklist.checklist_updated_by.photo_url
|
change.checklist.checklist_updated_by.photo_url | string |
kontrolní seznam –> checklist_updated_by –> photo_url |
|
checklist.checklist_updated_by.is_vip_user
|
change.checklist.checklist_updated_by.is_vip_user | boolean |
kontrolní seznam –> checklist_updated_by –> is_vip_user |
|
checklist.checklist_updated_by.department
|
change.checklist.checklist_updated_by.department | string |
kontrolní seznam –> checklist_updated_by –> oddělení |
|
checklist.checklist_updated_by.first_name
|
change.checklist.checklist_updated_by.first_name | string |
kontrolní seznam –> checklist_updated_by –> first_name |
|
checklist.checklist_updated_by.job_title
|
change.checklist.checklist_updated_by.job_title | string |
kontrolní seznam –> checklist_updated_by –> job_title |
|
services
|
change.services | array of object |
services |
|
services.inactive
|
change.services.inactive | boolean |
služby –> neaktivní |
|
services.name
|
change.services.name | string |
služby –> název |
|
services.id
|
change.services.id | string |
služby –> ID |
|
services.sort_index
|
change.services.sort_index | integer |
služby –> sort_index |
|
back_out_plan.back_out_plan_updated_by.email_id
|
change.back_out_plan.back_out_plan_updated_by.email_id | string |
back_out_plan -> back_out_plan_updated_by -> email_id |
|
back_out_plan.back_out_plan_updated_by.is_technician
|
change.back_out_plan.back_out_plan_updated_by.is_technician | boolean |
back_out_plan -> back_out_plan_updated_by -> is_technician |
|
back_out_plan.back_out_plan_updated_by.sms_mail
|
change.back_out_plan.back_out_plan_updated_by.sms_mail | string |
back_out_plan -> back_out_plan_updated_by -> sms_mail |
|
back_out_plan.back_out_plan_updated_by.mobile
|
change.back_out_plan.back_out_plan_updated_by.mobile | string |
back_out_plan -> back_out_plan_updated_by -> mobilní |
|
back_out_plan.back_out_plan_updated_by.last_name
|
change.back_out_plan.back_out_plan_updated_by.last_name | string |
back_out_plan -> back_out_plan_updated_by -> last_name |
|
back_out_plan.back_out_plan_updated_by.user_scope
|
change.back_out_plan.back_out_plan_updated_by.user_scope | string |
back_out_plan –> back_out_plan_updated_by –> user_scope |
|
back_out_plan.back_out_plan_updated_by.sms_mail_id
|
change.back_out_plan.back_out_plan_updated_by.sms_mail_id | string |
back_out_plan –> back_out_plan_updated_by –> sms_mail_id |
|
back_out_plan.back_out_plan_updated_by.phone
|
change.back_out_plan.back_out_plan_updated_by.phone | string |
back_out_plan -> back_out_plan_updated_by -> telefon |
|
back_out_plan.back_out_plan_updated_by.name
|
change.back_out_plan.back_out_plan_updated_by.name | string |
back_out_plan –> back_out_plan_updated_by –> název |
|
back_out_plan.back_out_plan_updated_by.id
|
change.back_out_plan.back_out_plan_updated_by.id | string |
back_out_plan –> back_out_plan_updated_by –> ID |
|
back_out_plan.back_out_plan_updated_by.photo_url
|
change.back_out_plan.back_out_plan_updated_by.photo_url | string |
back_out_plan -> back_out_plan_updated_by -> photo_url |
|
back_out_plan.back_out_plan_updated_by.is_vip_user
|
change.back_out_plan.back_out_plan_updated_by.is_vip_user | boolean |
back_out_plan -> back_out_plan_updated_by -> is_vip_user |
|
back_out_plan.back_out_plan_updated_by.department
|
change.back_out_plan.back_out_plan_updated_by.department | string |
back_out_plan -> back_out_plan_updated_by -> oddělení |
|
back_out_plan.back_out_plan_updated_by.first_name
|
change.back_out_plan.back_out_plan_updated_by.first_name | string |
back_out_plan -> back_out_plan_updated_by -> first_name |
|
back_out_plan.back_out_plan_updated_by.job_title
|
change.back_out_plan.back_out_plan_updated_by.job_title | string |
back_out_plan –> back_out_plan_updated_by –> job_title |
|
back_out_plan.back_out_plan_updated_on.display_value
|
change.back_out_plan.back_out_plan_updated_on.display_value | string |
back_out_plan -> back_out_plan_updated_on -> display_value |
|
back_out_plan.back_out_plan_updated_on.value
|
change.back_out_plan.back_out_plan_updated_on.value | string |
back_out_plan –> back_out_plan_updated_on –> hodnota |
|
back_out_plan.back_out_plan_description
|
change.back_out_plan.back_out_plan_description | string |
back_out_plan –> back_out_plan_description |
|
site.site
|
change.site.deleted | boolean |
web –> odstraněno |
|
site.name
|
change.site.name | string |
web –> název |
|
site.id
|
change.site.id | string |
web –> ID |
|
stage.internal_name
|
change.stage.internal_name | string |
fáze –> internal_name |
|
stage.stage_index
|
change.stage.stage_index | integer |
fáze –> stage_index |
|
stage.name
|
change.stage.name | string |
stage –> název |
|
stage.id
|
change.stage.id | string |
stage –> ID |
|
completed_time.display_value
|
change.completed_time.display_value | string |
completed_time –> display_value |
|
completed_time.value
|
change.completed_time.value | string |
completed_time –> hodnota |
|
risk.name
|
change.risk.name | string |
risk –> název |
|
risk.id
|
change.risk.id | string |
risk –> ID |
|
category.deleted
|
change.category.deleted | boolean |
category –> odstraněno |
|
category.name
|
change.category.name | string |
category -> name |
|
category.id
|
change.category.id | string |
category -> ID |
|
notes_present
|
change.notes_present | boolean |
notes_present |
Žádost o aktualizaci
Aktualizace existujícího požadavku
Parametry
| Name | Klíč | Vyžadováno | Typ | Description |
|---|---|---|---|---|
|
Service Desk Instance
|
serviceDeskInstance | True | string |
Vyberte instanci cloudu ServiceDesk Plus, ve které se musí umístit volání rozhraní API. |
|
ID požadavku
|
id | True | string |
Zadání ID požadavku |
|
Předmět
|
subject | string |
Určení předmětu žádosti |
|
|
Žádost o šablonu
|
name | string |
Zadání názvu šablony žádosti |
|
|
Typ požadavku
|
name | string |
Zadání typu požadavku |
|
|
Žadatel
|
name | string |
Zadejte název žadatele. |
|
|
Stav
|
name | string |
Zadání stavu žádosti |
|
|
E-mailová adresa technika
|
email_id | string |
Zadání e-mailové adresy technika |
|
|
Site
|
name | string |
Zadání webu žádosti |
|
|
Skupina
|
name | string |
Zadání skupiny žádostí |
|
|
Description
|
description | string |
Popis žádosti o typ |
|
|
Priority
|
name | string |
Určení priority požadavku |
|
|
Naléhavost
|
name | string |
Určení naléhavosti žádosti |
|
|
Dopad
|
name | string |
Určení dopadu požadavku |
|
|
Mode
|
name | string |
Určení režimu žádosti |
|
|
Kategorie
|
name | string |
Určení kategorie žádosti |
|
|
Podkategorie
|
name | string |
Určení podkategorie požadavku |
|
|
Položka
|
name | string |
Zadání položky požadavku |
|
|
název
|
name | string |
Poskytnutí prostředků, které se mají přidružit k žádosti |
|
|
Další pole
|
udf_fields | string |
Zadejte další pole(např. {"udf_char1":"value";"udf_char2":"value",..}) |
Návraty
| Name | Cesta | Typ | Description |
|---|---|---|---|
|
předmět
|
request.subject | string |
Předmět |
|
project.display_id.display_value
|
request.project.display_id.display_value | string |
project -> display_id -> display_value |
|
project.display_id.value
|
request.project.display_id.value | string |
project -> display_id -> value |
|
project.project_code
|
request.project.project_code | object |
projekt –> project_code |
|
project.id
|
request.project.id | string |
project –> ID |
|
project.title
|
request.project.title | string |
project -> title |
|
resolution.content
|
request.resolution.content | string |
rozlišení –> obsah |
|
linked_to_request.request.display_id
|
request.linked_to_request.request.display_id | integer |
linked_to_request –> žádost –> display_id |
|
linked_to_request.request.subject
|
request.linked_to_request.request.subject | string |
linked_to_request –> žádost –> předmět |
|
linked_to_request.request.id
|
request.linked_to_request.request.id | string |
linked_to_request –> požadavek –> ID |
|
linked_to_request.comments
|
request.linked_to_request.comments | string |
linked_to_request –> komentáře |
|
mode.name
|
request.mode.name | string |
mode –> název |
|
mode.id
|
request.mode.id | string |
mode –> ID |
|
životní cyklus
|
request.lifecycle | object |
životní cyklus |
|
is_read
|
request.is_read | boolean |
is_read |
|
assets
|
request.assets | array of object |
assets |
|
assets.site
|
request.assets.site | object |
prostředky –> lokalita |
|
assets.name
|
request.assets.name | string |
assety –> název |
|
assets.id
|
request.assets.id | string |
assets –> ID |
|
cancellation_requested
|
request.cancellation_requested | boolean |
cancellation_requested |
|
is_trashed
|
request.is_trashed | boolean |
is_trashed |
|
has_change_initiated_request
|
request.has_change_initiated_request | boolean |
has_change_initiated_request |
|
identifikační číslo
|
request.id | string |
request –> ID |
|
assigned_time.display_value
|
request.assigned_time.display_value | string |
assigned_time –> display_value |
|
assigned_time.value
|
request.assigned_time.value | string |
assigned_time –> hodnota |
|
group.site
|
request.group.site | object |
group –> site |
|
group.deleted
|
request.group.deleted | boolean |
group –> odstraněno |
|
group.name
|
request.group.name | string |
group –> name |
|
group.id
|
request.group.id | string |
group –> ID |
|
requester.email_id
|
request.requester.email_id | string |
žadatel –> email_id |
|
requester.is_technician
|
request.requester.is_technician | boolean |
žadatel –> is_technician |
|
requester.sms_mail
|
request.requester.sms_mail | string |
žadatel –> sms_mail |
|
requester.mobile
|
request.requester.mobile | string |
žadatel –> mobilní zařízení |
|
requester.last_name
|
request.requester.last_name | string |
žadatel –> last_name |
|
requester.user_scope
|
request.requester.user_scope | string |
žadatel –> user_scope |
|
requester.sms_mail_id
|
request.requester.sms_mail_id | string |
žadatel –> sms_mail_id |
|
requester.phone
|
request.requester.phone | string |
žadatel –> telefon |
|
requester.name
|
request.requester.name | string |
žadatel –> název |
|
requester.id
|
request.requester.id | string |
žadatel –> ID |
|
requester.photo_url
|
request.requester.photo_url | string |
žadatel –> photo_url |
|
requester.is_vip_user
|
request.requester.is_vip_user | boolean |
žadatel –> is_vip_user |
|
requester.department
|
request.requester.department | object |
žadatel –> oddělení |
|
requester.first_name
|
request.requester.first_name | string |
žadatel –> first_name |
|
requester.job_title
|
request.requester.job_title | string |
žadatel –> job_title |
|
email_to
|
request.email_to | array of |
email_to |
|
created_time.display_value
|
request.created_time.display_value | string |
created_time –> display_value |
|
created_time.value
|
request.created_time.value | string |
created_time –> hodnota |
|
item.name
|
request.item.name | string |
item –> name |
|
item.id
|
request.item.id | string |
item –> ID |
|
cancel_flag_comments
|
request.cancel_flag_comments | object |
cancel_flag_comments |
|
level.name
|
request.level.name | string |
level –> název |
|
level.id
|
request.level.id | string |
level –> ID |
|
approval_status
|
request.approval_status | object |
approval_status |
|
impact.name
|
request.impact.name | string |
impact –> název |
|
impact.id
|
request.impact.id | string |
impact –> ID |
|
service_category.inactive
|
request.service_category.inactive | boolean |
service_category –> neaktivní |
|
service_category.name
|
request.service_category.name | string |
service_category –> název |
|
service_category.id
|
request.service_category.id | string |
service_category –> ID |
|
service_category.sort_index
|
request.service_category.sort_index | integer |
service_category –> sort_index |
|
sla.name
|
request.sla.name | string |
sla –> název |
|
sla.id
|
request.sla.id | string |
sla –> ID |
|
resolved_time
|
request.resolved_time | object |
resolved_time |
|
priority.color
|
request.priority.color | string |
priorita –> barva |
|
priority.name
|
request.priority.name | string |
priorita –> název |
|
priority.id
|
request.priority.id | string |
priority –> ID |
|
created_by.email_id
|
request.created_by.email_id | string |
created_by –> email_id |
|
created_by.is_technician
|
request.created_by.is_technician | boolean |
created_by –> is_technician |
|
created_by.sms_mail
|
request.created_by.sms_mail | string |
created_by –> sms_mail |
|
created_by.mobile
|
request.created_by.mobile | string |
created_by –> mobilní |
|
created_by.last_name
|
request.created_by.last_name | string |
created_by –> last_name |
|
created_by.user_scope
|
request.created_by.user_scope | string |
created_by –> user_scope |
|
created_by.sms_mail_id
|
request.created_by.sms_mail_id | string |
created_by –> sms_mail_id |
|
created_by.phone
|
request.created_by.phone | string |
created_by –> telefon |
|
created_by.name
|
request.created_by.name | string |
created_by –> název |
|
created_by.id
|
request.created_by.id | string |
created_by –> ID |
|
created_by.photo_url
|
request.created_by.photo_url | string |
created_by –> photo_url |
|
created_by.is_vip_user
|
request.created_by.is_vip_user | boolean |
created_by –> is_vip_user |
|
created_by.department
|
request.created_by.department | object |
created_by –> oddělení |
|
created_by.first_name
|
request.created_by.first_name | string |
created_by –> first_name |
|
created_by.job_title
|
request.created_by.job_title | string |
created_by –> job_title |
|
scheduled_end_time.display_value
|
request.scheduled_end_time.display_value | string |
scheduled_end_time –> display_value |
|
scheduled_end_time.value
|
request.scheduled_end_time.value | string |
scheduled_end_time –> hodnota |
|
first_response_due_by_time.display_value
|
request.first_response_due_by_time.display_value | string |
first_response_due_by_time –> display_value |
|
first_response_due_by_time.value
|
request.first_response_due_by_time.value | string |
first_response_due_by_time –> hodnota |
|
is_escalated
|
request.is_escalated | boolean |
is_escalated |
|
last_updated_time.display_value
|
request.last_updated_time.display_value | string |
last_updated_time –> display_value |
|
last_updated_time.value
|
request.last_updated_time.value | string |
last_updated_time –> hodnota |
|
has_notes
|
request.has_notes | boolean |
has_notes |
|
impact_details
|
request.impact_details | string |
impact_details |
|
subcategory.name
|
request.subcategory.name | string |
podkategorie –> název |
|
subcategory.id
|
request.subcategory.id | string |
subcategory –> ID |
|
deleted_time
|
request.deleted_time | object |
deleted_time |
|
email_cc
|
request.email_cc | array of string |
email_cc |
|
onhold_scheduler
|
request.onhold_scheduler | object |
onhold_scheduler |
|
status.in_progress
|
request.status.in_progress | boolean |
stav –> in_progress |
|
status.internal_name
|
request.status.internal_name | string |
stav –> internal_name |
|
status.stop_timer
|
request.status.stop_timer | boolean |
stav –> stop_timer |
|
status.color
|
request.status.color | string |
stav –> barva |
|
status.name
|
request.status.name | string |
status -> name |
|
status.id
|
request.status.id | string |
stav –> ID |
|
scheduled_start_time.display_value
|
request.scheduled_start_time.display_value | string |
scheduled_start_time –> display_value |
|
scheduled_start_time.value
|
request.scheduled_start_time.value | string |
scheduled_start_time –> hodnota |
|
template.name
|
request.template.name | string |
šablona –> název |
|
template.id
|
request.template.id | string |
šablona –> ID |
|
email_ids_to_notify
|
request.email_ids_to_notify | array of string |
email_ids_to_notify |
|
attachments
|
request.attachments | array of |
attachments |
|
request_type.name
|
request.request_type.name | string |
request_type –> název |
|
request_type.id
|
request.request_type.id | string |
request_type –> ID |
|
completed_by_denial
|
request.completed_by_denial | boolean |
completed_by_denial |
|
display_id
|
request.display_id | string |
display_id |
|
time_elapsed
|
request.time_elapsed | string |
time_elapsed |
|
notification_status
|
request.notification_status | object |
notification_status |
|
popis
|
request.description | string |
popis |
|
responded_time
|
request.responded_time | string |
responded_time |
|
is_service_request
|
request.is_service_request | boolean |
is_service_request |
|
deleted_assets
|
request.deleted_assets | array of |
deleted_assets |
|
urgency.name
|
request.urgency.name | string |
naléhavost –> jméno |
|
urgency.id
|
request.urgency.id | string |
naléhavost –> ID |
|
has_request_initiated_change
|
request.has_request_initiated_change | boolean |
has_request_initiated_change |
|
request_template_task_ids
|
request.request_template_task_ids | array of object |
request_template_task_ids |
|
request_template_task_ids.id
|
request.request_template_task_ids.id | string |
request_template_task_ids –> ID |
|
oddělení
|
request.department | object |
oddělení |
|
is_reopened
|
request.is_reopened | boolean |
is_reopened |
|
has_draft
|
request.has_draft | boolean |
has_draft |
|
has_attachments
|
request.has_attachments | boolean |
has_attachments |
|
has_linked_requests
|
request.has_linked_requests | boolean |
has_linked_requests |
|
is_overdue
|
request.is_overdue | boolean |
is_overdue |
|
technician.email_id
|
request.technician.email_id | string |
technik -> email_id |
|
technician.is_technician
|
request.technician.is_technician | boolean |
technik -> is_technician |
|
technician.sms_mail
|
request.technician.sms_mail | string |
technik -> sms_mail |
|
technik.mobile
|
request.technician.mobile | string |
technik -> mobilní zařízení |
|
technician.last_name
|
request.technician.last_name | string |
technik -> last_name |
|
technician.user_scope
|
request.technician.user_scope | string |
technik -> user_scope |
|
technician.sms_mail_id
|
request.technician.sms_mail_id | string |
technik -> sms_mail_id |
|
technician.cost_per_hour
|
request.technician.cost_per_hour | string |
technik -> cost_per_hour |
|
technik.phone
|
request.technician.phone | string |
technik -> telefon |
|
technician.name
|
request.technician.name | string |
technik –> jméno |
|
technician.id
|
request.technician.id | string |
technik -> ID |
|
technician.photo_url
|
request.technician.photo_url | string |
technik -> photo_url |
|
technician.is_vip_user
|
request.technician.is_vip_user | boolean |
technik –> is_vip_user |
|
technician.department.id
|
request.technician.department.id | string |
technik -> oddělení -> ID |
|
technician.first_name
|
request.technician.first_name | string |
technik -> first_name |
|
technician.job_title
|
request.technician.job_title | string |
technik -> job_title |
|
has_problem
|
request.has_problem | boolean |
has_problem |
|
due_by_time.display_value
|
request.due_by_time.display_value | string |
due_by_time –> display_value |
|
due_by_time.value
|
request.due_by_time.value | string |
due_by_time –> hodnota |
|
is_fcr
|
request.is_fcr | boolean |
is_fcr |
|
has_project
|
request.has_project | boolean |
has_project |
|
site.deleted
|
request.site.deleted | boolean |
web –> odstraněno |
|
site.name
|
request.site.name | string |
web –> název |
|
site.id
|
request.site.id | string |
web –> ID |
|
is_first_response_overdue
|
request.is_first_response_overdue | boolean |
is_first_response_overdue |
|
completed_time
|
request.completed_time | object |
completed_time |
|
unreplied_count
|
request.unreplied_count | integer |
unreplied_count |
|
email_bcc
|
request.email_bcc | array of |
email_bcc |
|
category.deleted
|
request.category.deleted | boolean |
category –> odstraněno |
|
category.name
|
request.category.name | string |
category -> name |
|
category.id
|
request.category.id | string |
category -> ID |
|
údržba
|
request.maintenance | object |
údržba |