Return Reason Code Field, Service Line Table
Specifies the code explaining why the item was returned. To see the Return Reasons window, choose the field.
You can use this window to set up codes that specify the reasons for returning items. These can be items that a customer returns to you or items that you return to a vendor.
In addition to setting up the return reason code and its description, you can also specify a special location code where returned items are always placed. You can fill in the Default Location Code field with this location code to indicate, for example, that the returned items belong to the customer and should not affect the availability and value of your inventory.
Irrespective of where you place a returned item, you can use the Inventory Value Zero field to indicate how the program should treat the value of the returned items.
When a returned item needs work before it can be returned to the customer, you insert a check mark in the Inventory Value Zero field. The item can then enter into inventory to be repaired but its value is set to zero. When the item is later resold to the customer, the only cost associated to the item could be the cost of the rework/repair (including shipping costs, and so on) made on it. Another reason could simply be that you want to take a defective item back into inventory but not include it in the inventory value.
When you want the item to be returned to inventory at its original cost, for example, if the item has no defects and is ready to be resold, do not insert a check mark in the Inventory Value Zero field.
Tip
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Parent Tables
| Table | Location |
|---|---|
| Attached to Line No. Field, Service Line Table | Service Management |
| Service Line Table | Service Management |
| Service Line Table | Service Management |