Contact support for Microsoft Copilot for Security
If you encounter issues or need to seek assistance, Copilot for Security provides a modern and advanced support experience.
Depending on your role, the widget allows you to:
- Find solutions to common problems
- Submit a support case to the Microsoft support team
Prerequisites
It's important to know the specific roles that have permission to open support cases.
At a minimum, you must have a Service Support Administrator OR Helpdesk Administrator role.
For more information on which roles have permission, see, Security Administrator permissions. Roles that include the action microsoft.office365.supportTickets/allEntities/allTasks can submit a case.
For general information on admin roles, see About admin roles.
Accessing the self help widget
Anyone with access to Copilot for Security can access the self help widget.
In Copilot for Security, navigate to the help icon, then select Help.
Select the Self help tab.
Type your question in the prompt bar. Articles related to your search will be surfaced.
Contacting support
If you require more support, you can open support tickets by contacting the Copilot for Security support.
Required role
You'll need an administrator role to create support tickets. For more information on roles, see Understand authentication.
In Copilot for Security, navigate to the help icon, then select Help.
Select the Contact support tab.
Fill in a title and description for the issue you are facing, the phone number and email address where we can reach you, then confirm your consent to the recording of calls or not.
(Optional) Include up to five attachments that are relevant to the issue to provide additional context for the support case.
Select Contact me.
View previously submitted tickets
You can view the status of your previously submitted tickets in the Support History tab.
In Copilot for Security, navigate to the help icon, then select Help.
Select the Support history tab.
View, edit, and track the status of the support tickets you submitted.