Dynamics 365 Customer Insights - Data troubleshooting

Welcome to Dynamics 365 Customer Insights - Data troubleshooting. These articles explain how to determine, diagnose, and fix issues that you might encounter when you use Dynamics 365 Customer Insights - Data. In the navigation pane on the left, browse through the article list or use the search box to find issues and solutions.

Data ingestion

How-To Guide

• Data refresh fails and dataflow refresh is skipped
• "Delta Lake ingestion job failed to get version" error
• "Data source credentials are missing or invalid" error
• Power Query Text/CSV connector authentication fails
• Troubleshoot ingestion errors or corrupt data
• Troubleshoot Power Query data source refresh issues

Data unification

How-To Guide

• Match failed error
• Merge failed error
• Missing business unit values
• Troubleshoot deduplication, match, or merge results
• Troubleshoot unification output tables

Environment management

How-To Guide

• "The service principal for resource is disabled" error when signing in

Exports

How-To Guide

• Environment doesn't show in Power BI
• Errors on date fields when loading entities in Power BI Desktop
• Exports fail with error stating that the following name already exists
• Troubleshoot controls from Customer Card Add-in
• Troubleshoot segment not eligible for export

Insights

How-To Guide

• Segments return no members

Documentation and training

Reference

• Customer Insights documentation
• Customer Insights training

Support Resources

Reference

• Customer Insights forum
• Share your ideas