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Scenario |
Initiation steps |
Validations |
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Reset this PC with Keep my files option from Settings
(Priority: High)
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Select Settings > Update & security > Recovery > Reset this PC: Get started > Keep my files Follow the on-screen instructions |
Recovery completes successfully. Login screen is shown after recovery Classic Windows applications captured via ScanState.exe are reinstalled and working correctly Installed drivers are available and corresponding devices working as expected. Applications installed via drivers' setup.exe will NOT be restored unless captured via ScanState.exe Customizations restored via extensibility points are available after recovery WinRE is enabled (reagentc /info) |
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Reset this PC with Remove everything option from Settings
(Priority: High)
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Select Settings > Update & security > Recovery > Reset this PC: Get started > Remove everything When prompted, choose "Just remove my files" and follow the on-screen instructions. |
Recovery completes successfully. OOBE is shown after recovery Classic Windows applications captured via ScanState.exe are reinstalled and working correctly Installed drivers are available and corresponding devices working as expected. Applications installed via drivers' setup.exe will NOT be restored unless captured via ScanState.exe Customizations restored via extensibility points are available after recovery WinRE is enabled (reagentc /info) |
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Creation of USB recovery drive
(Priority: High)
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Select Control Panel > search for "Recovery" > Create a recovery drive With the "Back up system files to the recovery drive" option selected, follow the on-screen instructions |
USB recovery drive created successfully The USB recovery drive is bootable Customization packages and resources under C:\Recovery\Customizations and C:\Recovery\OEM, if available, are backed up on the USB recovery drive under \sources\Customizations and \sources\OEM |
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Bare metal recovery from USB recovery drive
(Priority: High)
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Create a USB recovery drive and attach it to the device Boot the device using the USB recovery drive Once booted to the USB recovery drive, select language and keyboard Select Troubleshoot > Recover from a drive When prompted, choose "Just remove my files" and follow the on-screen instructions |
Recovery completes successfully and OOBE is shown after recovery Classic Windows applications captured via ScanState.exe are reinstalled and working correctly Installed drivers are available and corresponding devices working as expected. Applications installed via drivers' setup.exe will NOT be restored unless captured via ScanState.exe Customizations restored via extensibility points are available after recovery Customization packages and resources, if available, are restored to C:\Recovery\Customizations and C:\Recovery\OEM Partition layout of the device is restored correctly WinRE is enabled (reagentc /info) |
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Reset this PC with Keep my files option from USB recovery drive
(Priority: Medium)
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Create a USB recovery drive and attach to the device Boot the device using the USB recovery drive Once booted to the USB recovery drive, select language and keyboard Select Troubleshoot > Reset this PC > Remove everything > Keep my files Follow the on-screen instructions |
Recovery completes successfully. Login screen is shown after recovery Classic Windows applications captured via ScanState.exe are reinstalled and working correctly Installed drivers are available and corresponding devices working as expected. Applications installed via drivers' setup.exe will NOT be restored unless captured via ScanState.exe Customizations restored via extensibility points are available after recovery WinRE is enabled (reagentc /info) |
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Reset this PC with Remove everything option from USB recovery drive
(Priority: Medium)
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Create a USB recovery drive and attach to the device Boot the device using the USB recovery drive Once booted to the USB recovery drive, select language and keyboard Select Troubleshoot > Reset this PC > Remove everything When prompted, choose "Just remove my files" and follow the on-screen instructions |
Recovery completes successfully. OOBE is shown after recovery Classic Windows applications captured via ScanState.exe are reinstalled and working correctly Installed drivers are available and corresponding devices working as expected. Applications installed via drivers' setup.exe will NOT be restored unless captured via ScanState.exe Customizations restored via extensibility points are available after recovery WinRE is enabled (reagentc /info) |
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Reset this PC with Keep my files option from on-disk WinRE
(Priority: Medium)
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Select Settings > Update & security > Recovery > Advanced startup: Restart now. The device reboots to WinRE. Select Troubleshoot > Reset this PC > Keep my files Follow the on-screen instructions |
Recovery completes successfully. Login screen is shown after recovery Classic Windows applications captured via ScanState.exe are reinstalled and working correctly Installed drivers are available and corresponding devices working as expected. Applications installed via drivers' setup.exe will NOT be restored unless captured via ScanState.exe Customizations restored via extensibility points are available after recovery WinRE is enabled (reagentc /info) |
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Reset this PC with Remove everything option from on-disk WinRE
(Priority: Medium)
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Select Settings > Update & security > Recovery > Advanced startup: Restart now. The device reboots to WinRE. Select Troubleshoot > Reset this PC > Remove everything When prompted, choose "Just remove my files" Follow the on-screen instructions |
Recovery completes successfully. OOBE is shown after recovery Classic Windows applications captured via ScanState.exe are reinstalled and working correctly Installed drivers are available and corresponding devices working as expected. Applications installed via drivers' setup.exe will NOT be restored unless captured via ScanState.exe Customizations restored via extensibility points are available after recovery WinRE is enabled (reagentc /info) |
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Reset this PC with Remove everything and Remove files and clean the drive options
(Priority: Low)
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Select Settings > Update & security > Recovery > Advanced startup: Restart now. The device reboots to WinRE. Select Troubleshoot > Reset this PC > Remove everything When prompted, choose "Fully clean the drive" and follow the on-screen instructions |
Recovery completes successfully. OOBE is shown after recovery Classic Windows applications captured via ScanState.exe are reinstalled and working correctly Installed drivers are available and corresponding devices working as expected. Applications installed via drivers' setup.exe will NOT be restored unless captured via ScanState.exe Customizations restored via extensibility points are available after recovery WinRE is enabled (reagentc /info) |
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Bare metal recovery with "Clean the drive" option
(Priority: Low)
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Create a USB recovery drive and attach it to the device Boot the device using the USB recovery drive Once booted to the USB recovery drive, select language and keyboard Select Troubleshoot > Recover from a drive When prompted, choose "Fully clean the drive" and follow the on-screen instructions |
Recovery completes successfully. OOBE is shown after recovery Classic Windows applications captured via ScanState.exe are reinstalled and working correctly Installed drivers are available and corresponding devices working as expected. Applications installed via drivers' setup.exe will NOT be restored unless captured via ScanState.exe Customizations restored via extensibility points are available after recovery Customization packages and resources, if available, are restored to C:\Recovery\Customizations and C:\Recovery\OEM Partition layout of the device is restored correctly WinRE is enabled (reagentc /info) |