Why do keep getting this error message even I have 4 TB free space.

Question

Answer 1

Thank you for the update.

Since your account shows that you still have several TB of free space available, this usually happens when OneDrive’s local cache or account synchronization becomes corrupted, and OneDrive incorrectly reports that there is not enough cloud storage.

Please right-click the OneDrive cloud icon in the taskbar > Settings > Account >Unlink this PC > Restart your computer >Then sign back into OneDrive with the same Microsoft account.

If the issue still persists press Windows + R > Copy and paste the following command and hit enter:

%localappdata%\Microsoft\OneDrive\OneDrive.exe /reset

Wait about 2 minutes. If OneDrive does not reopen automatically, press Windows + R again and run:

%localappdata%\Microsoft\OneDrive\OneDrive.exe

This process does not delete your cloud files. It only rebuilds the local OneDrive sync configuration.

Please let keep me posted.

Answer 2

Hi,

I’m Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

From your screenshot, your Microsoft account shows ~2000 GB used out of 6 TB, so you still have plenty of total storage available. It seems the specific OneDrive folder is full. Or, even though your total Microsoft storage is 6 TB, OneDrive sometimes uploads to a specific Personal Vault or linked account quota that may already be full.

So, please click the OneDrive cloud icon > Settings > Account > Make sure you are signed into the correct Microsoft account.

You can also, pause syncing for 2 or 3 minutes, then resume it.

Then, right-click the OneDrive icon and choose Quit OneDrive, then reopen it and empty the OneDrive Recycle Bin, because deleted files there still count toward quota.

Please keep me posted.