Convergys CRM powered by Microsoft Dynamics CRM

During the TMF Management World show in Dublin, Microsoft and Convergys are making further announcements on the partnership between the two companies on BSS solutions. Here we invite Bob Lento, President of Global Information Management at Convervgys to comment. 

by Bob Lento, President, Global Information Management at Convergys

We are pleased to announce the release of Convergys CRM powered by Microsoft Dynamics CRM. Over the last 10 years we’ve seen our customers add new products and services for their customers along with a more complex operating environment. So we teamed with Microsoft Dynamics CRM system, a wonderful platform with simplicity and low cost, and built in the unique capabilities to service our customers in the communications and utilities industries. We’ve taken the innovation and technology that Convergys has developed over the years, like shopping and ordering, quote management, subscriber management and added that into the intellectual properties developed by Microsoft and created a unique opportunity for our customers, our market and for our customers to service their customers across any channel, in real time, with the right information. This is a tremendous opportunity for Convergys to add value for our customers and we look forward to demonstrating its value in the coming years.

To read more about Convergys CRM powered by Microsoft Dynamics CRM click here.