Join us for the CRM 360 Virtual Summit
We’re just a week away from the CRM360 Virtual Summit on May 17th, when business groups from around the world will digitally convene to learn how Microsoft Dynamics CRM can help them attract and retain customers, drive productivity and increase the bottom line.
For the telecom industry, client service is key, and Microsoft’s Dynamics CRM is designed to streamline logistics so businesses are able to focus on those crucial customer interactions. The summit is all about just that: learning ways to nurture existing customer relationships by improving internal processes, reducing administrative tasks, and free up employees to spend more time with customers.
Integration with Microsoft’s Dynamics CRM within the telecom industry means businesses can store customer information in a central repository to improve productivity and responsiveness across contact centers, retail, and field staff. Integrated service management provides case management and trouble-ticket tracking, and customer and partner web-based self-service capabilities allow for streamlined and improved technical and device support services. A rich desktop provides agents with central access to all of the applications and data they will need to meet customer needs, while self-care solutions empower customers to solve their own issues.
These solutions come from Microsoft partners like Convergys, Redknee and Tech Mahindra, who are leading the way using Dynamics CRM technology to develop innovations specifically for the telecom industry. You can read more about the exciting announcements from these partners in the press release from Mobile World Congress in March.
The CRM360 Virtual Summit is the first step in learning about the possibilities of Microsoft Dynamics CRM for telcos. Microsoft and its partners will network with peers and solution providers from across industries and present the innovative solutions they’re using to increase efficiency, productivity, customer care and revenue. Join us on May 17th as we convene online to share our ideas and innovations.