Known issues with Teams Rooms on Android
Issues affecting multiple devices
| Issue | Description | Workaround |
|---|---|---|
| The Report an issue option in Teams Rooms on Android devices doesn't work | In Teams Rooms on Android devices, Teams phones, Teams panels and Teams displays, the Report an issue option under Settings is unavailable. | The option to report issues from Teams Rooms on Android devices is being enhanced. The Report an issue option will be unavailable until the updated experience is released.If you were using the Report an issue option to collect device logs to troubleshoot issues, use the Microsoft Teams admin center instead. See Collect Android Teams device logs for detailed instructions. |
| Teams on Android devices experience a delay with signing in after a user signs out. | You sign out of a Teams on Android device either manually or from the Microsoft Teams admin center. When you try to sign in again immediately, there's a delay. This is because the authentication code takes 15 minutes or longer to refresh after a device signs out. This issue occurs on all Teams on Android devices, including those devices that are running version 5.0.6061.0 of the Company portal app. |
Restart the affected device to force the code to refresh. |
Issues with meeting room devices
| Issue | Description | Workaround |
|---|---|---|
| Laser pointer and drawing tools in PowerPoint Live don't display for in-room participants | In-room meeting participants in a Teams meeting who are using Teams Rooms on Android devices aren't able to see the following features during a PowerPoint Live presentation: Laser pointer, pen, highlighter, and eraser. | Join the meeting on your personal device to see the laser pointer and drawing tools in PowerPoint Live. |
| Teams Admin Settings unavailable on Teams Rooms on Android devices with Teams Rooms Basic license. | The Teams Admin Settings option under Device Settings is unavailable on devices that have the Teams Rooms Basic license for Teams Rooms on Android CY22 U3 app (version 1449/1.0.96.2022120503). | Admins can either assign a Teams Rooms Pro license to the same device or downgrade the device to use Teams Rooms on Android CCY22 U2B app (version: 1449/1.0.96.2022090606) instead. |
| Rotate 180 option doesn't work for all meeting participants | You select the Rotate 180 option for a Content camera in your Teams Rooms on Android device. However, the rotation is applied only to the video feed for in-room participants. Remote participants still see an inverted video display. | If possible, mount the Content camera right side up instead of upside down. |
| Whiteboard doesn't launch and displays an error message instead | You might see the following error message when you try to launch the Whiteboard during a Teams meeting: Something went wrong The issue might occur if you're using one of the following devices:
|
Make sure the following policy is enabled on the device: AllowAnonymousMeetingParticipantsToAccessWhiteboards You're required to enable this policy if you want to use the Whiteboard feature. See Manage sharing for Microsoft Whiteboard for more information. |
| Camera display is upside down | If you're using a Logitech Tap USB Touch Console, the preview of the camera displays an inverted image when the device is mounted on the wall. Also, the video stream during a meeting might display inverted. | No workaround is available at this time. |
Issues with Teams phones
| Issue | Description | Workaround |
|---|---|---|
| Sign in loops or fails for Teams on Android phones | You can't sign in or the sign-in continually loops when both the MFA and the Terms of Use (ToU) Conditional Access (CA) policies are used. | The combination of MFA CA and ToU CA isn't supported. You should exclude it from being used. To avoid the sign-in error, ensure that only the MFA CA or only the MDM CA is used. When only the MFA CA is used, make sure that it's enabled in Device Registration Services (DRS). For more information, see Conditional Access: Cloud apps, actions, and authentication context. |
| Can't add, delete, or edit contacts on Android phones | You can't perform the add, delete, and edit operations on contacts from Teams on Android phones. | Use either the Teams desktop or the Teams web client to perform these actions. |
| Signed out of Teams on Android devices | Teams Rooms on Android, Teams phone devices, Teams panels, and Teams displays are signed out of Teams automatically. | Follow the instructions provided in Signed out of Teams on Android devices. |
| Can't resume a call after using Consult first option on Teams phones | After using the Consult first option in the Transfer menu when you select the Resume option to resume the call, the call fails. | End the call made by using the Consult first option and then resume the original call. |
| Calls on long hold in GCCH tenants drop intermittently | On GCCH tenants that are running 2022 update #4A (Teams app version 1449/1.0.94.2022110803), when a user puts a call on long hold the call drops in some instances. This issue doesn't occur on other clouds. | No workaround is available at this time. |
| In Better together mode, the Mute setting on Teams phones doesn't seem to work during a screen share with audio | On Teams phones that use the Better together feature, when you share a screen and enable the Include computer sound option during a Teams meeting, the audio from the phones that are muted is still heard. If you toggle the Unmute and Mute options a few times, the audio output that is coming from both from the desktop client and the Teams phones results in howling. |
No workaround is available at this time. |
Limitations
Teams Rooms doesn't support High-Bandwidth Digital Content Protection (HDCP) input. Using HDCP input might cause issues that affect High-Definition Multimedia Interface (HDMI) ingest functionality, such as video and audio. To avoid these issues, make sure that the HDCP options are turned off for switches that are connected to Teams Rooms.
Teams Rooms on Android doesn't support the ability to join cross-cloud meetings.
When you use the Call app on a Teams Rooms device to dial the toll number or conference ID for a Teams meeting, the conference bridge triggers multiple call flows. Because the Teams Rooms app is designed to support only one active call at a time, the call fails.
Instead of using the Call app, join the meeting by using the Join with an ID option and entering the meeting ID.
If you're in a call with another user who is on a Teams Rooms device, you can't transfer the call. This is because the Teams Rooms app is designed to support only one call at a time.
Support for third-party Teams devices
For issues with Teams devices offered by third-party providers, contact their individual sites for support:
- Logitech: Logitech Support
- Crestron: Crestron Support
- Poly: Poly Support
Third-party contact disclaimer
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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