Next Business Day Service information & coverage areas

Next Business Day is a paid-for service where a replacement Surface device will be delivered to your premises by the next business day (availability in select countries/regions). These services apply after an agent determines a replacement device is required, confirms available inventory, and submits an order for a replacement device by a standard cutoff time, predetermined by Microsoft.

Guidelines

• Overnight delivery is subject to availability of our authorized overnight delivery carriers.
• To guarantee delivery for a replacement device by the next business day, device replacement requests must be completed by the cutoff times listed below.
• For full terms and conditions, refer to Warranties, extended service plans, and Terms & Conditions for your device

Coverage

For a list of supported post codes, see "Next business day coverage" where applicable below.

• Australia
• Austria
• Belgium
• Bulgaria
• Canada
• Croatia
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hong Kong Special Administrative Region
• Hungary
• India
• Ireland
• Italy
• Japan
• Latvia
• Lithuania
• Luxembourg
• Malaysia
• Malta
• Mexico
• New Zealand
• Norway
• Poland
• Portugal
• Romania
• Singapore
• Slovakia
• Slovenia
• South Africa
• South Korea
• Spain
• Sweden
• Switzerland
• Taiwan
• Thailand
• The Netherlands
• United Kingdom
• United States

Australia

• Cutoff Time: 14:30 AET (UTC+11)
• Next business day coverage

Austria

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Belgium

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Bulgaria

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Canada

• Cutoff Time: 14:00 CST (UTC-6)
• Next business day coverage

Croatia

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Czech Republic

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Denmark

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Estonia

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Finland

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

France

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Germany

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Greece

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Hong Kong SAR

• Cutoff Time:16:00 HKT (UTC+8)
• NBD coverage is available in all postal codes.

Hungary

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

India

• Cutoff Time: 12:00 (UTC+8.5)
• Next business day coverage

Ireland

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Italy

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Japan

• Cutoff Time: 15:30 JST (UTC+9)
• Next business day coverage

Latvia

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Lithuania

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Luxembourg

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Malaysia

• Cutoff Time: 2:00 PM MST (UTC +8:00)
• Next business day coverage

Malta

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Mexico

• Cutoff Time: 10:00 MT (UTC+6)
• Next business day coverage

New Zealand

• Cutoff Time: 14:00 NZST (UTC+12)
• Next business day coverage

Norway

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Poland

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Portugal

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Romania

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Singapore

• Cutoff Time: 13:00 SGT (UTC+8)
• NBD coverage is available in all postal codes.

Slovakia

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Slovenia

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

South Africa

• Cutoff Time: 2:00 PM SAST (UTC +2:00)
• Next business day coverage

South Korea

• Cutoff Time: 2:00 PM KST (UTC +9:00)
• Next business day coverage

Spain

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Sweden

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Switzerland

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

Taiwan

• Cutoff Time: 1:00 PM NST (UTC +8:00)
• Next business day coverage

Thailand

• Cutoff Time: 2:00 PM ICT (UTC +7:00)
• Next business day coverage

The Netherlands

• Cutoff Time: 12:00 CET (UTC+1)
• Next business day coverage

United Kingdom

• Cutoff Time: 12:00 CET (UTC+1)
• Next day business coverage

United States

• Cutoff Time: 14:00 CST (UTC-6)
• Next day business coverage