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Answer the following questions to see what you've learned.

1.

When a customer initiates an agent conversation, they're automatically asked to provide the nature of their inquiry. They can select from Support, Billing, or Question. You have been asked to configure the agent to automatically escalate the conversation to a live agent when someone indicates that the nature of the inquiry is Billing. What conversation node can you use to facilitate this request?

Call an action.

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2.

You're using the Call an action conversation node to initiate a Power Automate flow. What do you call the values that are provided back to Microsoft Copilot Studio from Power Automate flow?

Inputs

Entities

Outputs

Topics

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