What's new and planned for Dynamics 365 Customer Insights - Data
This topic lists features that are planned to release from October 2024 through March 2025. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
For a list of the previous wave's release plans, go to 2024 release wave 1 plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Moments that matter
Respond to customers’ expectations in real time to engage them in moments that matter.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Use automation to manage segments and measures | Admins, makers, marketers, or analysts, automatically | Oct 2024 | Nov 2024 |
| Accelerate time to insights with data in Delta Lake format | Admins, makers, marketers, or analysts, automatically | Nov 2024 | Feb 2025 |
Unify sales and marketing
Build customer loyalty with a unified platform and ambient insights that unify sales and marketing.
| Feature | Enabled for | Public preview | General availability |
|---|---|---|---|
| Use Microsoft OneLake as a data source | Admins, makers, marketers, or analysts, automatically | Feb 2025 | - |
You are able to opt into some features as part of early access on August 12, 2024, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.