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new computer, same configuration but excel dosen't work with RTD data from trading software

andrea de lorenzo smit 0 Reputation points
2023-01-23T13:27:33.6966667+00:00

Hello,

I use an excel spreadsheet linked to the CME E-quotes platform via RTD to receive live feeds of prices; i bought new computer but now i can't figure how to make it work.

Old computer has Windows 10 and Office 2013; new computer has the same; the file is the same as i copied it on a usb key.

All excel settings are the same (went through them all to be sure it wasn't there the problem).

When i launch excel after updating the external link i get a #REF error

I tried on another computer i have with the same settings (and office version and OS) and it works.

Any idea? i even tried disabling the firewall but didn't change anything

Excel
Excel
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
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  1. Emi Zhang-MSFT 23,906 Reputation points Microsoft Vendor
    2023-01-24T08:21:40.86+00:00

    Hi @andrea de lorenzo smit,

    Did you check if 2 Excel use the same update number?

    Make sure 2 Excel have the same version number.

    Then I also suggest you check if you can connect to the server in different computers or by different profiles.

    Please be a bit more precise to explain your problem or you can upload a screenshot so that I can get more accurate solutions to this problem. I’m glad to help and follow up your reply.

    If the response is helpful, please click "Accept Answer" and upvote it.

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