Cannot Insert meeting details in OneNote on my Mac

Question

I'm trying to insert meeting details in OneNote on a Mac.

My OneNote, Outlook etc. are signed in, but when I try to insert meeting details I get prompted to login.

If I select Work or School account I get a pop-up which should contain sign-in info but it is actually blank.

Same issue happens both on the Mac desktop and if I try to use OneNote from the browser.

Answer 1

Hi,

Did you use VPN to access in your Mac?

I suggest you try to clear the OneNote cache on Mac, please follow these steps:

1. Quit the OneNote completely.
2. From Finder Go- Go to Folder... (Shift+Cmd+G)
3. Enter "~/Library/Containers" and press Go (Return key).
4. Find the "com.microsoft.onenote.mac" folder.
5. Select and delete that folder using File/Move to Trash (Cmd+Delete)

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

---

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.