Azure connection status Out Of Policy

Question

Hi we have an issue with our Azure connection status on two nodes saying they are out of policy. Last azure sync was 27 May 2024, i have featured updated both nodes to 22h2. time on the nodes is the same as the server. Unsure what to do next.

Answer 1

@Simon Gibson

My first recommendation would be to download and Use the Azure Stack HCI Support Diagnostic tool. This could help you isolate any configuration or connection issues that may be easily resolvable. You also will want to review the Microsoft-AzureStack-HCI/Admin Event Log for more information about the OutOfPolicy error. You can view more information about this error and troubleshooting steps here.

Hope this helps! If you are unable to resolve the error, please let me know and we can work with you directly to further investigate.

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Answer 2

Hi

how do i access this? Microsoft-AzureStack-HCI/Admin Event Log - via powershell or through the WAC

on the BaseStation check

Invoke-AzsSupportDiagnosticCheck -ProductName Registration

The only fails were on the nodes missing updates, would this be an issue?

====[ Validating data from node:xxxxxx-HCI1 ]====

[Fail] [Windows Features - All windows features installed]

Verify that all features required for Azure Stack HCI are installed.

Details: You are missing the following features: NetworkATC,Storage-Replica

Documentation: https://learn.microsoft.com/en-us/azure-stack/hci/deploy/create-cluster-powershell#step-13-install-roles-and-features

====[ Validating data from node: xxxxxx-HCI2 ]====

[Fail] [Windows Features - All windows features installed]

Verify that all features required for Azure Stack HCI are installed.

Details: You are missing the following features: NetworkATC,Storage-Replica

Documentation: https://learn.microsoft.com/en-us/azure-stack/hci/deploy/create-cluster-powershell#step-13-install-roles-and-features

on the registration check, one node seems to have more fails than the other

Invoke-AzsSupportDiagnosticCheck -ProductName Registration

====[ Validating registration state on node: xxxxxxx-HCI1 ]====

[Pass] [Azure Stack HCI - General registration state]

Validate that the cluster is registered

Details: Validation successfull

[Fail] [Azure Stack HCI - Azure Connection state]

Validate that the cluster is in a connected state

Details: This Azure Stack HCI node does not seem to be connected to azure. Ensure that this node is in a connected state.

Documentation: https://learn.microsoft.com/en-us/azure-stack/hci/deploy/troubleshoot-hci-registration

[Pass] [Azure Arc Agent - Connection state]

Validate that the azure arc agent is connected

Details: Validation successfull

[Pass] [Azure Arc Agent - Service state] Validate that all azure arc services are running Details: Validation successfull [Pass] [Azure Arc Agent - Heartbeat state] Validate that the azure arc agent has sent out a heartbeat at least a day ago Details: Validation successfull

[Pass] [Azure Stack HCI - Arc Agent onboarded]

Validate that all arc agent checks are passed

Details: Validation successfull

                                                                                                                                                              ====[ Validating registration state on node: xxxxxxxxHCI2 ]====                                                        [Pass] [Azure Stack HCI - General registration state]                                                                                 Validate that the cluster is registered                                                                                                       Details: Validation successfull                                                                                                                                                    
```[Fail] [Azure Stack HCI - Azure Connection state]

Validate that the cluster is in a connected state

Details: This Azure Stack HCI node does not seem to be connected to azure. Ensure that this node is in a connected state.

Documentation: https://learn.microsoft.com/en-us/azure-stack/hci/deploy/troubleshoot-hci-registration

[Pass] [Azure Arc Agent - Connection state]

Validate that the azure arc agent is connected

Details: Validation successfull

[Fail] [Azure Arc Agent - Service state]

Validate that all azure arc services are running

Details: Verify that all services are in a running state: himds, gcarcservice and extensionservice

[Pass] [Azure Arc Agent - Heartbeat state]

Validate that the azure arc agent has sent out a heartbeat at least a day ago

Details: Validation successfull

[Fail] [Azure Stack HCI - Arc Agent onboarded]

Validate that all arc agent checks are passed

Details: There seems to be an issue with the arc agent on this node.

Documentation: https://learn.microsoft.com/en-us/azure-stack/hci/deploy/troubleshoot-hci-registration

[Fail] [Validation summary]

Details: At least one node reported an invalid registration state.

Answer 3

Tried a unregister of the HCI and getting this error- any more ideas?

Answer 4

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Answer 5

FYI...

This doesn't work on 23H2. Trying to run any of these commands results in:
Inavalid version! Please use version build 20349