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How to escalate Microsoft Intune Support

Sriraman Nadar 0 Reputation points
2024-07-23T09:21:24.0566667+00:00

Hi Team,

I have created a ticket on 22nd July 2024. But no one even tried to respond. I just want to know is there ant escalation matrix for the Intune support .

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. Aleksandr Kolesnikov 636 Reputation points
    2024-07-23T13:25:48.7166667+00:00

    Hi @Sriraman Nadar

    Usually, MS support responds in 1 business day.

    You can try to add to CC:

    Manager Contact: IntuneSupportMgmt@microsoft.com | response within 1 business day 

    Best regards,

    Aleksandr

    If the response is helpful, please click "Accept Answer" and upvote it.

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  2. Xenia-MSFT 2,520 Reputation points Microsoft Vendor
    2024-07-24T01:51:05.88+00:00

    @Sriraman Nadar Thanks for posting in our Q&A.

    For this issue, if possible, please try to contact your incident manager. Incident manager has a permission to see which support engineer take your ticket. He can help you to hurry it up.

    Hope it is helpful.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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