How to Change Supervised and Managed by Message

Question

My company uses Intune as the MDM for our iPhones and iPads, and all devices are enrolled through Apple Business Manager. Two years after we began using ABM and Intune, the company merged with another. In one location on the phone, there is a reference to the old company name. On each iPad or iPhone, the message immediately above the Apple ID in the Settings app, says:

This iPhone is supervised and managed by <the old company name>. Learn more about device supervision...

I can't for the life of me figure out where that message is pulled from so I could replace the old company name with the new. I have looked all though the ABM account as well as the Intune portal to no avail. One possibility I thought of is the ABM organization info is still set up from the old company info (e.g. address, DUNS #, etc.) and I spoke with ABM support and they said that can't be changed, the only way to do so would be to create a new ABM account).

I thought it might be the Management Profile, but that says the new company name.

I would love to be able to change the supervised and managed by to the old company as the higher ups want everything to reflect the new name.

Any ideas on where I might be able to change this?

Answer 1

@Jon Feichter Thanks for posting in our Q&A.

Based on my research, I didn't find a method can make it. Given this situation, it is suggested to try to create an online support ticket to find if there is any method can make it from backend. Here is the support link:

https://learn.microsoft.com/en-us/mem/get-support

Thanks for your understanding.

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