Lookup devices via serial number to find current user

Question

I have a list of serial numbers for devices that I want to link to the current users. When I lookup the device on Entra or Intune it just shows the primary user which is mostly me as I set them all up.

Answer 1

Hi @Jamie,

You can change Primary user, but you can't change Enrolled by.

Please refer to article Change a device's primary user.

Not sure what type of enrollment you are using, but Device Enrollment Manager (DEM) should help you to avoid such issue in future.

Add device enrollment managers

A device enrollment manager (DEM) is a non-administrator user who can enroll devices in Intune. Device enrollment managers are useful to have when you need to enroll and prepare many devices for distribution. People signed in to a DEM account can enroll and manage up to 1,000 devices

Best regards,

Aleksandr

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Answer 2

@Jamie, Thanks for posting in Q&A. For your scenario, you can set the primary user for the device with the user you want to link. It means the user own this device. Meanwhile, to make it work, you should ensure the user has Microsoft Intune Plan 1 license assigned.

Hope the above information can help.

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