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Hello, I deleted my Authenticator app and reinstalled it because I thought it would remove a stuck badge, but it turns out it's a known bug that won't get fixed that way, only through a subsequent push...
Anyway, now the Authenticator app is asking me to reinstate the QR code for my Entra ID access ("Action required") but I can't seem to find that QR code the normal way. If I want to log in to the Entra Admin site it's asking me to 2FA, so you can see now I am in a catch 22. Can someone please let me know how to redo my 2FA? I was somehow able to reinstate my azure account in the Authenticator but I can't find the trick for the Entra part!
You will need to get another administrator in your Entra ID tenant to reset your MFA status so it asks you to re-register it when you log in.
It's just me. I guess it's unrecoverable then. I wonder if I can delete the resource from Azure...
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Hello @Doni Ivanov,
If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.
or creating a ticket through a different account: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support
While creating a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.
Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.
Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.
https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access
Thanks,
Raja Pothuraju.
Ok, I can try that, I have MS 365 Business Basic. I was trying to file a ticket online but the MS 365 support portal kept forwarding me to the Azure support screen but I don't have the Azure plan. I guess a phone call is the way to go, I'll need to find time to call.
At any rate, I couldn't delete the resource from Azure on my own but since it's not billing anything I was going to leave it alone until I needed to buy the Azure support plan for some other reason.
Hello @Doni Ivanov,
Thank you for your response.
Yes, you can leave the resources as they are, as long as they aren’t generating any charges. However, if you need to access the portal in the future, MFA might prevent you from logging in. In that case, you can unblock your tenant by raising a support request. I recommend reaching out to support via their contact numbers. Since you don’t have a support plan to raise a ticket, please let me know if you’re unable to do so through the support numbers.
Thanks,
Raja Pothuraju.