Typing a name in Calls in Teams brings up a number not associated with contact

Question

In teams, when you put a persons name into it, it brings up a number that's not in contacts anywhere.

Other users in the organization that don't have the person in their contacts put the persons name into the Calls search field and the same wrongs number shows up. I'm in Edmonton, Alberta, Canada. The contact we're searching for is in the same city. The phone number that comes up, is a Texas USA area code. I even tried my name, and it comes up with my domain contact, but it also comes up with this number: +1527667828426.

No idea where that would even be for.

Where does Teams pull these numbers from?

Answer 1

This has been figured out on our end. the numbers are corresponding to the letters on the phone keys. The big confusion here is the name that brought this to our attention was just 10 characters, so looked like a proper phone number.

Answer 2

HI @Jason Statham

It sounds like your issue has been resolved, so please continue to monitor for a while.

If the wrong number continues to appear in Microsoft Teams. Please try the following:

• Clear the cache: Refer to Clear the Teams cache.
• Sign in again: Sign out and back into Teams to see if the issue is resolved.
• Check contact sync: Make sure Teams is properly synced with your organization's contact list.

Certainly, if there is anything else we can do for you, please feel free to inform us. Thank you for your understanding and patience!

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