Cannot get InTune apps onto company portal, or pushed to devices

Question

Cannot get InTune apps onto company portal, or pushed to devices

Elliot Gram 5

I am currently testing Intune within our company. However I am unable to get an app to push onto a device or appear within the company portal. So far I have tried different group requirements, resynced many times and used a brand new device setup to sync as well. Everything is licenced with Business Premium and has azure ad enabled as well as Intune. When I go through to my windows devices and select one of the devices that is being tested on, I can view managed apps and see the message "waiting for install status" for one app and "Available for Install" on the other. None of these appear within company portal on the device.

1 answer

Your answer

Answer 1

ZhoumingDuan-MSFT 17,165 Microsoft External Staff

@Elliot Gram, Thanks for posting in Q&A.

From your description, I know you have deployed apps via Intune but failed to install them on devices and not show in company portal.

To clarify this issue, please check the following.

1.Which app types do you deployed?

2.Which assignment? Required assignment or Available assignment? If it is available assignment, you need to deploy this app to a user group and sign in the company portal app to install this app.

3.Follow the link below to see if you can solve the issue.

https://learn.microsoft.com/en-us/troubleshoot/mem/intune/app-management/troubleshoot-app-install#user-group-targeted-app-installation-does-not-reach-device

4.Ensure that you have configured Show this as a featured app in the Company Portal to Yes.

5.How many devices were affected? Does devices are Azure AD joined or Hybrid Azure AD joined?

6.Check the Event Viewer to see if there exist some error message.

If there is any update, feel free to let me know.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Elliot Gram 5 Reputation points

2024-12-18T23:56:09.47+00:00

Morning Zhouming,

My current test consists of two different apps, one installing an ITSplatform to appear in company portal, and the other which is force pushing company portal onto devices.

For the sake of simplicity we should only worry about forcing company portal onto devices.

I currently have it required to a group of three users that all have azure AD and entra joined with mdm enrolled devices. - This is a hybrid environment

I followed that link and everything currently is in order in terms of amount of devices assigned to users.

All apps are set to show in company portal.

This should affect 3 devices.

I cannot find any intune related events in event viewer at all.

Things I find interesting is that my devices say Entra Enrolled next to them.
ZhoumingDuan-MSFT 17,165 Reputation points Microsoft External Staff

2024-12-19T07:08:30.4866667+00:00

@Elliot Gram, Thanks for your reply.

As you mentioned you are concerning how to deploy company portal app to devices, if you deploy it via Microsoft Stroe(New), please make sure the MS URLs on your targeted devices is in white list, because deploying apps using Microsoft Stroe (New) is actually using the Microsoft Stroe on your device. If you deploy it via win32, please check the IME log to see if there exist some related error message.

https://learn.microsoft.com/en-us/windows-server/administration/windows-server-update-services/deploy/2-configure-wsus

IME log location: C:\ProgramData\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log

Also, ensure when you deploy company portal app you have configured Install behavior to System.

Share via

Cannot get InTune apps onto company portal, or pushed to devices

1 answer

Your answer