Hi Krito Angeli,
Thank you so much for your quick response and your patience!
There's an important point to note about Microsoft's policy: If a Microsoft 365 subscription is purchased through a third-party retailer (like Harvey Norman), Microsoft cannot directly process cancellations or refunds. You must contact the retailer where you made the purchase to resolve any billing or refund issues.
Reference: Manage your Microsoft 365 subscription purchased through a third party - Microsoft Support
This is clearly stated in Microsoft's official support documentation: "Manage your Microsoft 365 subscription purchased through a third party."
You might be wondering why Microsoft, as the software provider, can't directly handle your refund request. The reason lies in how the transaction was processed and managed: When you bought your Microsoft 365 subscription from a retailer like Harvey Norman, you entered into a financial transaction with Harvey Norman, not with Microsoft. Your money went to Harvey Norman, and they were the ones who provided you with the product or activation key. Therefore, any refund (which means returning your money) must also be processed by the party who initially received your payment. Microsoft doesn't have detailed information about your purchase at Harvey Norman, including your payment method, the exact amount paid, or their specific sales policies. Microsoft grants licenses to third-party retailers (like Harvey Norman) to sell their products. Under these agreements, the retailer is responsible for managing the sales transactions, including post-sale issues such as returns, warranties, and refunds. Microsoft is only responsible for subscriptions purchased directly from their official website or stores.
In essence, you need to contact Harvey Norman because they are the party who sold you the product and received your payment. Microsoft, as the software manufacturer, was not directly involved in that initial sales transaction and therefore cannot process your refund request. It's similar to buying a phone from an electronics store; if there's an issue, you'd return to that store, not directly to the phone manufacturer, to request a refund.
You mentioned being an "Administrator." If this is a Microsoft 365 Personal subscription, it's typically linked to your personal Microsoft account, not a business or organizational account with an "administrator" in the typical sense. So, while you manage your personal account, the primary contact for the refund remains Harvey Norman.
Next Steps to Request Your Refund: Gather Your Purchase Information then contact Harvey Norman Bondi directly, explain your request and refer to Australian Consumer Law (if applicable) (This law provides significant protections for consumers, especially if a product is faulty or does not meet quality standards)
By thoroughly preparing your information and directly contacting Harvey Norman, you'll have the chance of resolving your refund request.
If you encounter any difficulties, just message me, I will accompany and support you wholeheartedly.
Sincerely,
Jeanie-H - MSFT | Microsoft Community Support Specialist.
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