Refund

Question

How do I get a refund on my subscription

Answer 1

Hi Krito Angeli, 

Thank you for reaching out to us. I'm glad to help you! 

I'm looking into your Microsoft subscription refund inquiry. To assist you best, could you please provide some additional details: 

• What is your subscription type (Microsoft 365 Business Standard, Microsoft 365 Personal, etc.)?
• Did you purchase this subscription directly from Microsoft or through a third party (partner, reseller)?
• Are you an end-user or an administrator of this account?

Once I receive more information about your answer, I can provide the next steps to help you. Please understand that our initial response may not always resolve the issue right away. But with your help and a bit more detail, I'll try my best to help you.

Looking forward to your reply!

Sincerely,  
Jeanie-H - MSFT | Microsoft Community Support Specialist.

Answer 2

microsoft 365 personal

Answer 3

Hi Krito Angeli,

⚠️ This forum has moved! 

Microsoft 365 and Office is now supported on Microsoft Q&A. 

Starting July 16, new questions must be posted there.

Existing discussions on Microsoft Answers will remain accessible through July 21, after which customers will be redirected to Q&A.

Sincerely,  
Jeanie-H - MSFT | Microsoft Community Support Specialist.

Answer 4

Hi Krito Angeli,

Thanks so much for your patience!
To cancel your Microsoft subscription, please follow the instructions provided in these references:

Cancel your Microsoft subscription - Microsoft Support

How to get a refund on a Microsoft subscription - Microsoft Support

Or you can contact Microsoft Support Directly:
Go to https://support.microsoft.com/contactus   

Choose Office > Get home support  

Enter Office or your issue in general in the box below "We're here for you" then click "Get Help" 
Scroll down and click on Contact Support then log in to your personal Microsoft account  
If the account cannot be logged in, you can use another account or create a new account to execute  
Select "Microsoft 365 and Office" in Products & Services, select "Technical Support" as a category, and click Confirm  
Select "Chat in a web browser and support specialist" to enter the chat window  
If anything doesn’t go smoothly, feel free to reach out to me again. I’m still here and ready to support you.

---

⚠️ This forum has moved! 

Microsoft 365 and Office is now supported on Microsoft Q&A. 

Starting July 16, new questions must be posted there.

Existing discussions on Microsoft Answers will remain accessible through July 21, after which customers will be redirected to Q&A.

Sincerely,  
Jeanie-H - MSFT | Microsoft Community Support Specialist.

Answer 5

I have discussed with the retailer and they have requested for you to cancel the activation and only then they will refund me the money.

Thank you and hope this assists in me obtaining a refund.