Oops! Something went wrong while opening the workspace. Please try again.

Question

I’m experiencing an issue when trying to access our company workspace in Loop. While all my peers can access it without any issues, I consistently receive the below error:
"Oops. Something went wrong while opening the workspace. Please try again."

I have verified that I have Editor permissions on the workspace, and I am signed in with the correct account. I have also tried:

• Signing out and signing back in
• Accessing from a different browser

Could someone help resolve this issue? Has anyone else faced the same problem?

Loop version: 20250606019

Answer 1

Hi Alina,

Thank you for the reply.

I've tried everything you've suggested, using an InPrivate window, switching devices, and confirming I'm signed in with the correct account. Unfortunately, none of these worked.

I also asked our Admin to remove and re-add me to the workspace, but I'm still encountering the same issue.

I would really appreciate any guidance you can provide. Thank you again for your support.

Kind regards,

Madhawa

Answer 2

Hi Alina

Unfortunately, the issue has never worked for me from the beginning. I’ve tried all the steps mentioned, including clearing cache, but nothing has fixed it.

As a final step, I’m now reaching out to Microsoft Support through an Administrator, as you advised. Hopefully, they’ll be able to identify the issue.

I really appreciate your help so far.

Kind regards,

Madhawa

Answer 3

Hello Madhawa,  It's been a while, and I'm writing to see how this topic continues. If you've already fixed the problem, would you mind sharing the steps you've taken?- Your post could be very helpful to others in the community who may face a similar issue in the future.

I have tried to give another reply for you. If you think my answer is helpful to you, it would mean a lot to you if you could mark it as an answer and vote for it. This will highlight the answer and help others with similar queries find the correct channel and useful information more quickly.We look forward to hearing from you soon! Warm regards, 
Alina-Le MSFT | Microsoft Community Support Specialist

Answer 4

Hi Madhawa,  

I’m truly sorry that my previous response didn’t meet your expectations. I’ve looked into other ways to support you with this issue:  

Option 1: Clear cached app data  

If you're using the Loop web app:  

1. Go to https://loop.microsoft.com.
2. Press Ctrl + Shift + R (or Cmd + Shift + R on Mac) to force a hard refresh.
3. If that doesn’t help:  
   • Open browser settings.
   • Clear cached images and files (you don’t need to clear cookies or passwords).

If you're using the Loop desktop app:  

1. Close the app completely.
2. Navigate to:  
   C:\Users\
3. Delete the contents of that folder.
4. Reopen the app and sign in again.

Option 2: Contact Microsoft Support  

If none of the above works, this may be a backend issue with the workspace itself. Open a support ticket with Microsoft and include this information for better support:  

• Loop version: 20250606019
• Workspace name or URL
• Steps already taken

Submit a Service Request: For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.       

Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps.      

Hope for your understanding and patience in this situation. Please let me know if I can do anything for you.  

Best Regards,

Alina-Le - MSFT | Microsoft Community Support Specialist

Answer 5

Hi Madhawa, 

I appreciate you reaching out to the Microsoft Community. 

It's really inconvenient for you to experience this problem while all your peers can access without any issue. 

Here are some steps for you to deal with it: 

1. Try to use In-private browser

You can use the keyboard shortcut "Ctrl+Shift+N" to open a new InPrivate window. 

1. Try accessing your Loop workspaces from a different device.

(Ex: Mobile or another PC) 

1. Just in case, please kindly check if you are signed in with the correct account.

If not, sign in and try accessing your Loop workspaces again. 

If the problem continues, please reach out to your IT Admin to remove and re-grant your Loop access permission to access the workspace. 

Hope it will be helpful for you. Please let me know if it works for your situation or not so I can give you further assistance. 

Best Regards,

Alina-Le - MSFT | Microsoft Community Support Specialist